Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84556 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 7, 2021 — Rated 8 out of 10 by J.P. Zerorez Phoenix
What could we do to improve?

Carpet very wet.

Report a concern   November 7, 2021 — Rated 10 out of 10 by Kathleen Verdino Zerorez Phoenix
What do you like about our products and services?

This was the first time I have used Zerorez. My carpet is 16 years old and I usually clean the carpets myself a couple times a year, but have noticed that the dirt in the traffic areas doesn't stay clean for very long.
Paul showed up on time and explained how the process works and what he was going to do. He was very professional and answered all our questions. I was very pleased at how the carpet turned out. What I liked the most was what I didn't see when I vacuumed after they dried. Very, very little dirt in the vacuum canister compared to what it usually picks up which tells me Zerorez got out a lot of the dirt.

Report a concern   November 7, 2021 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

The representative who cleaned my carpets did a great job!

Report a concern   November 7, 2021 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Chris did a good job

Report a concern   November 7, 2021 — Rated 10 out of 10 by Bryan and Susan Stark Zerorez Phoenix
What do you like about our products and services?

100% satisfaction 😀

Report a concern   November 7, 2021 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Excellent on time service

Report a concern   November 7, 2021 — Rated 8 out of 10 by T.B. Zerorez Phoenix
What could we do to improve?

I think the price was a little high for what we got.

Report a concern   November 7, 2021 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

My carpet looks fantastic. My fella did an amazing job, and I appreciate it.

Report a concern   November 7, 2021 — Rated 10 out of 10 by Rick Clarke Zerorez Phoenix
What do you like about our products and services?

Excellent service, on time, very informative and friendly

Report a concern   November 7, 2021 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Our cleaner was very professional and very up front with what he was doing. He offered assistance with decisions on additional services without pressure, which was very appreciated.

Report a concern   November 7, 2021 — Rated 10 out of 10 by A.Z. Zerorez Phoenix
What do you like about our products and services?

Excellent service

Report a concern   November 7, 2021 — Rated 1 out of 10 by E.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

This is the second time that we have used you this year. Both times we were not satisfied. The stain was still there. Last week we had a water spill in the bedroom and it left a mildew smell. The technician came out for maybe 20 minutes and charged us almost $200 and it still smells.

Also, each time a technician comes by all they care about is selling us their miracle water cleaner.

Report a concern   November 7, 2021 — Rated 10 out of 10 by Juhi Bahala Zerorez Phoenix
What do you like about our products and services?

David is a true professional. He came on time with the Covid protocols in place. He explained every detail to me of how he was going to clean. He worked on the spots of my sofa with extra care.. My sofa set looks almost new. I am so thrilled & trusted Zerorez so much, that I even gave them my silk carpet to clean. Amazing job by David & Zerorez.
I am absolutely thrilled by their service. Thank you .

Report a concern   November 7, 2021 — Rated 10 out of 10 by Nancy Zegel Zerorez Phoenix
What do you like about our products and services?

Your representative, Paul, was outstanding!

He was courteous, polite, respectful, and a hard worker! He seemed so pleased that I was thrilled with his work.

The next morning, when everything was dry, I liked the newly WHITE tile grout even better!!!

I'm so very, very pleased!

Report a concern   November 7, 2021 — Rated 5 out of 10 by M.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet doesn't look like it's much cleaner than it was before.

Report a concern   November 7, 2021 — Rated 10 out of 10 by K.E. Zerorez Phoenix
What do you like about our products and services?

Timeliness of serviceman, servicemans knowledge of the products.

Report a concern   November 7, 2021 — Rated 8 out of 10 by S.M. Zerorez Phoenix
What could we do to improve?

Lower prices.

Report a concern   November 6, 2021 — Rated 5 out of 10 by J.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I did not get the correct receipt. My name was on someone else's receipt with a different credit card and address.

Report a concern   November 6, 2021 — Rated 10 out of 10 by Brenda Weide Zerorez Phoenix
What do you like about our products and services?

I appreciate the clean way they get the dirt out of our carpets & I like that they can get pet hair out. They are quick, efficient & friendly.

Report a concern   November 6, 2021 — Rated 10 out of 10 by Jennifer Davis Zerorez Phoenix
What do you like about our products and services?

Our carpets always look so clean and the service technician was friendly, knowledgable, and really did a great job of communicating.

Report a concern   November 6, 2021 — Rated 10 out of 10 by Matt Pangrazio Zerorez Phoenix
What do you like about our products and services?

Jesse was awesome. He was very professional and explained everything perfectly. I will be asking for him again.

Report a concern   November 6, 2021 — Rated 10 out of 10 by C.N. Zerorez Phoenix
What do you like about our products and services?

I love how clean and fresh everything is once the carpets are clean. Jeffrey is the BEST technician hands down, we request him everytime!

Report a concern   November 6, 2021 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Everything came out beautiful. You had been recommended to me and I would also recommend you!

Report a concern   November 6, 2021 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   November 6, 2021 — Rated 9 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

The result depends on the serviceman.....

Report a concern   November 6, 2021 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Technician was on time, knowledgeable and professional. Carpet looks great after cleaning. Only thing, we wish we would have purchased a rake like the one use by the technician. It picked up a lot of dog hair!

Report a concern   November 6, 2021 — Rated 10 out of 10 by Shelly Andrus Zerorez Phoenix
What do you like about our products and services?

I like that your products don’t have any residue of soap leftover. My carpets feel really clean. Jeff was our cleaner and he was very professional. I have a lot of carpet and he was on time and done in two hours.

Report a concern   November 6, 2021 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

As advertised. Dries faster. No crunch after cleaning.

Report a concern   November 6, 2021 — Rated 10 out of 10 by Dale Houser Zerorez Phoenix
What do you like about our products and services?

As always, your technicians are personable, professional, polite and do a fantastic job. Great work Evan!

Report a concern   November 6, 2021 — Rated 10 out of 10 by Marge Heffnieder Zerorez Phoenix
What do you like about our products and services?

They use no chemicals in special water so all animals are safe. It goes way into the carpet and pulls out the dirt. It really does leave your carpet looking several shades lighter.


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