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based on 85823 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great techs and all ways a great job
Technicians are always on time and sometimes early ! I've my carpet's cleaned by zerorez for years and just tried the upholstery cleaning on my sofa - very satisfied with the results.
Rob was the best technician we've had with Zerorez.... And we've been using Zerorez for 7 years!!
Clean carpet
The fact that the complaint was listened to and you made it right.
That there is no residue and faster drying
I like that the carpet is clean and not crunchy from products. The employees are also very nice to work with.
I requested to have my technician wear a mask and when he came, he asked if he had to and was commenting how the job would take a while and wearing a mask would be challenging. I thought asking me if he had to wear it and commenting his thoughts of being against it were extremely unprofessional. Isn't the customer always supposed to be served upon their requests?!? Covid still is spreading and I needed to protect myself and household.
The gentlemen that took care of my carpet cleaning today was great. Above and beyond
Everything looks so clean! Love it!
The gentleman was very friendly an explained what need for the rugs .
Technician was professional, on time, and did a great job.
Friendly and they do an excellent job.
John was very professional & did a great job!!
Great job! The guy was so nice and thorough. Will use again.
I had a perfect experience with Zerorez. From the first line of communication to the time they were done with their service, they were extremely courteous and accommodating. Highly recommend.
No soapy residue with clean carpets. Dries quickly.
No chemical smells!
So clean without soap residue. Friendly staff. Best bang for my buck
Spots that I thought would be removed easily are still there. It was a quick in and out job.
I called for cat pee and poop stain removal. I pointed out the corner of the areas to be treated. However, the Tech did not make any efforts to try. Very disappointed and waste of time and $$.
Best form we have ever used for carpet cleaning. Your employer was on time, polite and professional. He did a great job
The reason I am giving 7 because I had to have second cleaning done the day after the first service.
The crew came for the original (first) carpet cleaning was horrible.
As soon as they arrived, he tried to upsell. We did agree to upgrade with Topical Biological Treatment. 2 people came, one person was in training. The trainer stepped out and sat in his car while the trainee started to clean. About 10 minutes later, I wanted to look how everything is going. Machine was on, he was standing there looking at his cell phone.
After about 30 minutes, they said it is all done. It was two rooms carpet, 2 closets and stairways. I was surprise it was done that quickly. They wanted me to see and make sure all are good. Carpets were wet and still dirty. I told the trainer, he padded the carpet with white towel, it got soaked and turned gray. He flipped the towel and said it's clean and it will dry. They did not do the risers of the stairways. I asked why and he said they are only supposed to do the treads. I did not want to argue with him so I paid and sent them away. I called the office to explain what happened and asked about the stairs. The trainer person completely lied.
I cannot remember the name of person that I spoke on the phone, but he did apologize and said rescheduled me for another service.
The next day, Ramone came with his trainee. Ramone did AWESOME job. He made sure to show me what he was going to do and what will be done. He asked me if things were done in such ways with tools by the other crew, and my answers were NO. They did not do ANYTHING that Ramone showed me and did.
I would give perfect 10 to Ramone, but because of the other crew, I am giving 7.
Carpets are cleaner and dry faster!
Great guys that do a very professional job. The carpet and tile floors look so nice. Highly recommend Zerorez!
From the initial conversation I had with your customer service specialist to the beautiful end result, your company is a joy to work with. Everyone is respectful and does their job to perfection. Thank you for such excellent service. It was truly a pleasure dealing with your company which is a rarity these days.
Carpet is clean and dries fast!
I want to start off by saying that you guys always do an amazing JOB. I never not happy with the work you guys do. You guys are always on time or even early which makes my soul happy. I don't remember my last tech guys name but would love to request him as our main guy. Thank you guys for an amazing job.
Your service is always professional, as well as informative as to better care for carpets that are in heavy traffic areas.
You are expensive; otherwise fine