Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85821 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 11, 2022 — Rated 10 out of 10 by M.V. Zerorez Phoenix
What do you like about our products and services?

Carpet is very nice

Report a concern   August 11, 2022 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

Did a great job and was very professional.

Report a concern   August 11, 2022 — Rated 10 out of 10 by E.F. Zerorez Phoenix
What do you like about our products and services?

Great job.

Report a concern   August 11, 2022 — Rated 0 out of 10 by M.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You never showed up and never called to reschedule!

Report a concern   August 11, 2022 — Rated 10 out of 10 by G.R. Zerorez Phoenix
What do you like about our products and services?

Your technician was outstanding, friendly and professional.

Report a concern   August 11, 2022 — Rated 5 out of 10 by E.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech was nice. I’ve just heard the radio commercials and they hyped up the results. I feel like I could have gotten my carpets equally as clean with my at home carpet cleaner. That being said, I am still curious to see how long it lasts. As of now, I don’t think it lives up the the hype.

Report a concern   August 11, 2022 — Rated 10 out of 10 by Bj Barvik Zerorez Phoenix
What do you like about our products and services?

Quick, easy scheduling, on time, very professional.

Report a concern   August 11, 2022 — Rated 10 out of 10 by Deanna Montez Zerorez Phoenix
What do you like about our products and services?

This was our first time using Zerorez and it was everything it was promised to be. What made it special was our technician Michael. His customer service was above and beyond our expectations. I really hope you recognize your technicians, it's because of him that we will certainly use Zerorez in the future. He didn't just come in and demand a price. He walked and measured each room, and for each stain he thoroughly explained the process to both treat and remove. Just absolutely amazing service from him. I can't say enough good things. Also very patient with our kids and pets, who can be very trying at times. THANK YOU MICHAEL FOR ALL YOUR HARD WORK!!! You made our home shine again. We appreciate you!!

Report a concern   August 11, 2022 — Rated 10 out of 10 by Nick Martin Zerorez Phoenix
What do you like about our products and services?

You always do a great job!

Report a concern   August 10, 2022 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Our tech was absolutely excellent ! He was polite, courteous, and explained everything to us very well.

Report a concern   August 10, 2022 — Rated 10 out of 10 by M.E. Zerorez Phoenix
What do you like about our products and services?

Excellent service from booking, to communication to product, service and technition (Jordan H.) Big house, lots of carpet. I'll definitely be using you Zerorez again!

Report a concern   August 10, 2022 — Rated 10 out of 10 by F.F. Zerorez Phoenix
What do you like about our products and services?

The service was quick and friendly. The tech did a great job. I would definitely use them again.

Report a concern   August 10, 2022 — Rated 10 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

The guys did a Great job!!!

Report a concern   August 10, 2022 — Rated 10 out of 10 by Maggie Williamson Zerorez Phoenix
What do you like about our products and services?

The service is A+ (especially Harold, who was here yesterday............he's a gem!) The product is ALMOST like magic............I don't think I've ever used a carpet cleaner that worked as well.

Report a concern   August 10, 2022 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Jeff did an awesome job of removing sticky substance on our stairs after a construction project.
He was on time and always polite. The carpet looks beautiful and is not longer sticky.

Thank Jeff

Report a concern   August 10, 2022 — Rated 10 out of 10 by Jill Yancy Zerorez Phoenix
What do you like about our products and services?

My service tehcnician, DeAngelo, did a great job. He was very informative and expained everything quite well. He was friendly, courteous and efficient. I would highly recommend him to my friends and family. Thank you.

Report a concern   August 10, 2022 — Rated 9 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Good service, quick drying and good look carpet after cleaning.
Pricing to high for small bedroom mcloset
More price incentives foe existing customers

Report a concern   August 10, 2022 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Technician, Frank, was efficient, friendly & kind!!

Report a concern   August 10, 2022 — Rated 10 out of 10 by Jared Hillis Zerorez Phoenix
What do you like about our products and services?

Amazing service from Scott and his diligence was amazing on cleaning the grout and tile.

Report a concern   August 10, 2022 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Very professional and quality work.

Report a concern   August 10, 2022 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Your service was oustanding! I have used your services before & I was specialy how your great job did on our couch , chair & our extra large rug. For sure I will reconmend your services to our friends & neighbors.
Thank you.

Report a concern   August 10, 2022 — Rated 10 out of 10 by F.E. Zerorez Phoenix
What do you like about our products and services?

Everything looked great. Thanks!

Report a concern   August 10, 2022 — Rated 10 out of 10 by A.C.D.S. Zerorez Phoenix
What do you like about our products and services?

Techs are on time, friendly and professional. The results are outstanding and there are no noxious odors. We hav our carpets done about every 5 months and love Zerorez!

Report a concern   August 10, 2022 — Rated 10 out of 10 by Lillie Mogharbel Zerorez Phoenix
What do you like about our products and services?

Absolutely loved the service. I give props to the techs cause I know that they smelled the carpet many times to make sure that the pee smell was gone. I am so happy that my house no longer smells of pee!

Report a concern   August 10, 2022 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

The stains are out of the carpet and the carpet looks great! Prompt!!

Report a concern   August 10, 2022 — Rated 10 out of 10 by Patti Curran Zerorez Phoenix
What do you like about our products and services?

The gentleman who came to clean the carpets was so nice and professional.
He explained everything and told me how long I needed to wait until I could walk on the carpet, but since I had the stairs done, I was going to need to use them before 4 hours was up so he gave me a pair of booties I could put on.

Report a concern   August 10, 2022 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

My carpet was very clean and did not take long to dry. Scheduling was easy and was able to get a convenient appointment.

Report a concern   August 10, 2022 — Rated 7 out of 10 by D.G. Zerorez Phoenix
What could we do to improve?

I was really happy with the associate who came to clean the carpets. Michael A. was very professional, courteous, and explained the process. The carpets look great after he left. However, once the carpet dried (in one room particularly), it left a horrible water mark. The high traffic area that he worked on (and got more wet) did not dry well.

Also, the carpet is still "crunchy" after drying. Per the ads, this is an indication of using chemical on the carpet. Michael explained that he sprays a "lifter" on the carpet just before he uses the hot water to clean it. It helps bring the dirt to the surface. Not sure if this is the reason for the crunchiness.

Report a concern   August 10, 2022 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Very happy with my tile services. I immediately noticed a significant difference after the cleaning

Report a concern   August 10, 2022 — Rated 10 out of 10 by Dana Beaudin Zerorez Phoenix
What do you like about our products and services?

You guys are the best. You hire great people in your service is impeccable. Don’t change.


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