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based on 85821 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Called before arriving, and the carpet tech was pleasant
Excellent service and a well done job!
Technician, was awesome.
Did a great job on my carpets
Great product. Have always done a great job and very professiona.
Jesus was very friendly and educational. Was extremely helpful with any questions we had and was very thorough in the process of explaining what he was going to do and why.
It dried fairly quick as said. The carpets look amazing
You did an awesome job
Great cleaning service! Technician very professional and I want him back next year! I appreciate the promotion in the newspaper!
Customer service - both over phone and in person.
Professional, timely, friendly, transparent and high value.
On time and very nice and thorough!
Very professional and pleased with the service
We like everything about Zerorez. Your professional staff, your great service, your prices, and your customer service when scheduling. Awesome work from the first phone call to the final review by your technician when the job is done.
Fantastic cleaning job, especially with pet spot service. Very personable and explained everything in detail.
Jeff was actually early! He did a great job cleaning my grout. He told me about the sealing option, but I have some repairs to make and he was agreeable and supportive of having everything in order prior to sealing - that's commendable!
No residual smell!
Grout is clean and looks new.
No chemical odor. Carpet is clean and fresh. Dries fairly quickly. I’ve used them many times and the technicians have always been friendly and professional.
Customer service was excellent
I had used Zerorez in NC and now Scottsdale. Very courteous, conscientious of others’ belongings, knowledgeable and efficient.
I love the not using of soaps and chemicals----just plain water altered to clean better.
We like the process Zerorez uses and the range of services they provide. However, it baffles me that they charged $25 for a closet that is 3'x6', especially since they charge by the room, even if half of the carpet is not cleaned because of furniture - bed, chest of drawers, etc.
Excellent service
Can't give the tech Ramon Mendez enough praise.
There were spots that I was able to get out after Zerorez left. Very disappointing.
Everything
SPENCER listened to our questions and carpet stain issues. He responded in a logical, knowledgeable, and professional manner. And he made certain all our questions were answered. He and Josh did a splendid job and had time to clean rooms added to our original order request. Thank you for a great experience with ZeroRez!
Convenience of on line appointments. Reminders sent. Courtesy of technician. Very friendly. Clean carpets very fresh. Loved coming home to look and feel of the clean carpets
I was unaware when I booked my appt for my couch and rug cleaning that certain fabric types could NOT be cleaned by Zerorez. I was SO excited to get my white sectional and rug cleaned only to find out when the technician came that the materials in both of those things were something they don't clean (although I've had them cleaned before). I wish I would have known this BEFORE scheduling my appt and waiting for my appt time.
Technician, Gavyn, always thorough, professional, pleasant.
Great work