Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85818 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 4, 2022 — Rated 0 out of 10 by J.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We were not pleased with the cleaning of our tile. The grout was left discolored, and the tile itself has a tacky residue feel to it. Nothing worse than feeling like you wasted money.

Report a concern   September 4, 2022 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

No chemicals, reliable service, good communication, carpets look great when finished.

Report a concern   September 4, 2022 — Rated 10 out of 10 by B.T. Zerorez Phoenix
What do you like about our products and services?

Great service.
Thank you.

Report a concern   September 3, 2022 — Rated 0 out of 10 by C.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

First off you don’t move furniture of any type at all. Then you guys showed up a hour early and no call then sent a trainee to do the lead tech job to ask if it was ok to be early. So your communication sucks and then i was surprised that the techs didn’t offer to seal the grout or to do upholstery or any of the carpets. I said I would try you guys out and I won’t use you guys again. Don’t get me wrong the techs where nice. But having been in the business for 13 years I find it interesting zerorez Doesn’t offer other services

Report a concern   September 3, 2022 — Rated 5 out of 10 by M.L.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The employee was super nice and tried to make things right but there are several yellow stains throughout the carpet that he was not able to remove. Not sure why because other areas came out fine.

I feel like you are extremely overpriced for the amount of work done. And I think the only thing that could be made right would be a partial refund.

I wouldn’t want the service technician to come back as he did his best and that would feel uncomfortable

Report a concern   September 3, 2022 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Prompt, efficient. Job well done.

Report a concern   September 3, 2022 — Rated 10 out of 10 by B.A.J.K. Zerorez Phoenix
What do you like about our products and services?

Our tech Spencer K was great

Report a concern   September 3, 2022 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

Your tech did a great and efficient job . Floors look great.

Report a concern   September 3, 2022 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

Your technician was ready nice helpful.

Report a concern   September 3, 2022 — Rated 10 out of 10 by Nickie May Zerorez Phoenix
What do you like about our products and services?

Easy to schedule. Fast accurate quote. Reasonably priced. Fast, friendly technician. Carpet is VERY clean!!

Report a concern   September 3, 2022 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

Love this service, only people I like to have clean my carpets, showers, floors etc. Gentleman who came was as usual with this provider did a great job and was personable. I would not use any other provider to touch my carpets!

Report a concern   September 3, 2022 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Technician was determined to make sure I was pleased with his work.

Report a concern   September 3, 2022 — Rated 10 out of 10 by Juan Ascencio Zerorez Phoenix
What do you like about our products and services?

Professional people. They did an amazing job. Will not hesitate to contact them again.

Report a concern   September 3, 2022 — Rated 10 out of 10 by Sue Doyle Zerorez Phoenix
What do you like about our products and services?

I am impressed with your system because my carpets are thoroughly cleaned. No carpet stiffness. The carpet dries quickly too.
I don't really understand how it works but please continue. I tell all my friends with carpet about Zerorez. Thanks, Sue

Report a concern   September 3, 2022 — Rated 10 out of 10 by Charles Newschwander Zerorez Phoenix
What do you like about our products and services?

Zerorez was very efficient, on time, and the technician, Kobe was very good in explaining the whole process.

Report a concern   September 2, 2022 — Rated 10 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

Your product is very good plus I had a young man who did a beautifuf job beside being very polite and helpful. His name was David Mitchell.

Report a concern   September 2, 2022 — Rated 10 out of 10 by S.Q. Zerorez Phoenix
What do you like about our products and services?

No soap, dries quickly for carpet cleaning.

Report a concern   September 2, 2022 — Rated 10 out of 10 by Alecia Hanus Zerorez Phoenix
What do you like about our products and services?

Very happy with the technician and how clean my furniture and rugs are. I will be having you guys come out every 6 months-1year. Thank you for the wonderful customer service.

Report a concern   September 2, 2022 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Mathew did a great job, very professional, and informative.

Report a concern   September 2, 2022 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

Great product. Great service

Report a concern   September 2, 2022 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Your staff , your cleaning and the outcome were perfect!

Report a concern   September 2, 2022 — Rated 10 out of 10 by Scott Wiese Zerorez Phoenix
What do you like about our products and services?

Easy to schedule. Very fast & great job

Report a concern   September 2, 2022 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

I've used Zerorez services for years -- obviously I like their work. I have also referred them to many friends. Thank you, Zerorez!

Report a concern   September 2, 2022 — Rated 0 out of 10 by A.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Normally I love Zerorez but the carpet didn’t even look clean after the service this time.

Report a concern   September 2, 2022 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Very professional and reliable. The quality of the cleaning process. I feel confident that my carpets are really clean.

Report a concern   September 2, 2022 — Rated 10 out of 10 by B.A. Zerorez Phoenix
What do you like about our products and services?

Great service from office and field employees every time

Report a concern   September 1, 2022 — Rated 10 out of 10 by K.O.M. Zerorez Phoenix
What do you like about our products and services?

We like the fact that you do not use detergents that can leave behind residue that can cause the carpets to collect more dirt. Your employees are prompt polite and professional. They not only do what you ask them to do but are educated on the process and can recommend methods to give you more of what your are looking for and are transparent about potential expenses that come along with those recommendations.

Report a concern   September 1, 2022 — Rated 10 out of 10 by Janis Flavin Zerorez Phoenix
What do you like about our products and services?

You do a great job and your employees are polite and aim to please. Thanks!

Report a concern   September 1, 2022 — Rated 10 out of 10 by Y.G. Zerorez Phoenix
What do you like about our products and services?

he was great

Report a concern   September 1, 2022 — Rated 10 out of 10 by Heather Grossman Zerorez Phoenix
What do you like about our products and services?

I had high traffic in my bedroom. Zerorrz was able to get everything out except for 1 spot. They did an excellent job and cleaned up afterwards!


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