Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85818 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 13, 2022 — Rated 10 out of 10 by T.D. Zerorez Phoenix
What do you like about our products and services?

I got many recommendations about Zerorez and am highly satisfied with the grout cleaning that they performed in my home. Looks amazing!

Report a concern   September 13, 2022 — Rated 10 out of 10 by Robin Maddux Zerorez Phoenix
What do you like about our products and services?

Great experience! The technician was on time and super professional. Our carpets look and smell better! Would highly recommend to anyone!

Report a concern   September 13, 2022 — Rated 10 out of 10 by Kathy Winch Zerorez Phoenix
What do you like about our products and services?

Excellent cleaning!! Carpets smell great & stay fluffy & clean for a long time!! Professional workers!

Report a concern   September 13, 2022 — Rated 10 out of 10 by Karla Garcia Zerorez Phoenix
What do you like about our products and services?

The professionalism and knowledge of the technicians, and how easy and fast is to schedule service

Report a concern   September 13, 2022 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

The techs were professional and explained my options very well.

Report a concern   September 13, 2022 — Rated 10 out of 10 by June Mays Zerorez Phoenix
What do you like about our products and services?

Never had any complaints after service. Have been using since they 1st started in my area, Arizona . They do a good job every time.

Report a concern   September 13, 2022 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Technician extremely proficient

Report a concern   September 13, 2022 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

I appreciated that our tech, Michael, took his time to explain what he was doing and also didn’t rush his job. He was very conscientious in doing his job and the end result showed it. Would have him back!

Report a concern   September 13, 2022 — Rated 9 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Service was great. Tech (Tray) was very professional.

Report a concern   September 13, 2022 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The grout on my tile floors looks like new. Reps are pleasant and informative.

Report a concern   September 13, 2022 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Technician was polite and knowledgeable, arrived ahead of time. Old carpet looks great!

Report a concern   September 13, 2022 — Rated 10 out of 10 by William Rohr Zerorez Phoenix
What do you like about our products and services?

The service was great and our carpets look brand new.

Report a concern   September 13, 2022 — Rated 9 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

Friendly fast

Report a concern   September 13, 2022 — Rated 10 out of 10 by Chauncie Kucera Zerorez Phoenix
What do you like about our products and services?

Great customer service! Easy to make appointment on-line. Very good communication and arrived early. Our technician was very knowledgeable, personable, and efficient plus our carpet dried quickly and is soft with no lingering spots or odors.

Report a concern   September 13, 2022 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Fast and efficient. Good communication leading up to visit.

Report a concern   September 13, 2022 — Rated 5 out of 10 by G.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The advertisement clearly states 3 rooms for a price . . .but you are charged extra if your room is over a certain size, bait and switch today is never good. Also charge a fuel excess charge as another extra. Not professional at all.

Report a concern   September 13, 2022 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Product appears to do a good job and fast and efficient workers.

Report a concern   September 13, 2022 — Rated 8 out of 10 by J.B. Zerorez Phoenix
What could we do to improve?

The carpet cleaning was great. I had the tile cleaned, but it did not seem to be as clean as ano9ther company I had do it some 5 years ago. There was a lot of overspray when the grout sealer was sprayed on, which left a residue on the tile that felt "dirty" when I walked on it with bare feet or socks. I was told the overspray would evaporate which it did, but the tile did not feel clean. The technician was professional and polite.

Report a concern   September 13, 2022 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

No heavy perfume, very clean. They do a great job and always on time.

Report a concern   September 13, 2022 — Rated 10 out of 10 by Jennifer Farabaugh Zerorez Phoenix
What do you like about our products and services?

Excellent products and service! Our technician was prompt, knowledgeable and professional. Our 6 year old carpets (after surviving 2 puppies) look brand new!

Report a concern   September 13, 2022 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Arrived shortly before appointment time. Technician was pleasant, professional and organized. The chairs and tile looked great when he was finished and he left everything in order. What else could you ask for?

Report a concern   September 12, 2022 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

We love ZeroRez no lthing left behind but clean carpet!

Report a concern   September 12, 2022 — Rated 0 out of 10 by S.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpets looked no different the next day. I have not responded sooner, been thinking I expected too much,but really just think it was a complete waste of my money at this point. The high traffic areas look exaclty the same, overall looks like I haven't had them cleaned in years and they are only 2 years old. They were cleaned a year ago by another company and actually looked and felt clean afterwards. Decided to try Zero Res as I have grandkids around now and the no residue sounded good to me. . .
I am not sure how long your service normally takes but they did 3 rooms in about 30 minutes. Other services I have used in the past spend at least 15-20 minutes per room. No furniture had to be moved so that was not an issue. Overall very disappointed in the quality of the clean and will not use or recommend Zero Res.

Report a concern   September 12, 2022 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Technician showed up on time / did a great job / product dried quickly / was told of current promotions that we my use.

Report a concern   September 12, 2022 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

Cezar was great. Professional, kind and helpful.

Report a concern   September 11, 2022 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Expert technician, great results

Report a concern   September 11, 2022 — Rated 7 out of 10 by G.L. Zerorez Phoenix
What could we do to improve?

Don’t sell more than what’s needed

Report a concern   September 11, 2022 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Very fast

Report a concern   September 9, 2022 — Rated 10 out of 10 by A.F. Zerorez Phoenix
What do you like about our products and services?

Quick and cleans well

Report a concern   September 9, 2022 — Rated 10 out of 10 by A.V. Zerorez Phoenix
What do you like about our products and services?

Communication was stellar as always with the ZEROREZ crew! Another job well done, and this is the fourth time I’ve scheduled with Zerorez.


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