Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84520 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 14, 2022 — Rated 10 out of 10 by V.L. Zerorez Phoenix
What do you like about our products and services?

The last 2 guys that came to clean my rugs did a great job! They were very thorough and v ery professional.

Report a concern   June 13, 2022 — Rated 10 out of 10 by Jo Ann Villella Zerorez Phoenix
What do you like about our products and services?

No chemicals, no residue. Good job every time. Would like to know in advance when coming to Oliver Grove Condominiums agaim.

Report a concern   June 13, 2022 — Rated 6 out of 10 by A.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The individual who came to my home was very polite and professional. Unfortunately… She was a little abrasive with the equipment. At the end of the job I had markings on my floor boards and furniture.
I also went into one of the areas where a deep clean was to take away urine from my dog and when I knelt down to smell the carpet I could still smell the urine. I’m not sure the service really took care of the job.
Again my technician was very sweet and I know she did what she could. I just wasn’t really impressed. Especially since my home is pretty well kept. I expected more since it was $20 shy of $700 total.

Report a concern   June 13, 2022 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Service technician was very knowledgeable and so helpful!

Report a concern   June 13, 2022 — Rated 0 out of 10 by M.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Edges were not done at all. Spot on carpet was not communicated to me at time of service that needed more attention for additional fees.

Report a concern   June 13, 2022 — Rated 10 out of 10 by Melinda Madrigal Zerorez Phoenix
What do you like about our products and services?

The subextraction! And the customer service is outstanding. My carpets always look and feel new!

Report a concern   June 13, 2022 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

Have had carpet done before. Service is great the job is always done well. Thank you

Report a concern   June 13, 2022 — Rated 10 out of 10 by J.Z. Zerorez Phoenix
What do you like about our products and services?

Very professional

Report a concern   June 13, 2022 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

On time, clear communication.

Report a concern   June 13, 2022 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Cesar was fantastic and my carpets look great!
Thank you ZeroRez!

Report a concern   June 13, 2022 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

great cleaning

Report a concern   June 13, 2022 — Rated 10 out of 10 by Chad Rosson Zerorez Phoenix
What do you like about our products and services?

Customer service from our technician was amazing. Showed up on time (actually a little early which was great). Carpet is like brand new again. 100% all oder gone! Highly recommended and I will use again in the future when needed.

Report a concern   June 12, 2022 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

The service always on time.

Report a concern   June 12, 2022 — Rated 10 out of 10 by Lindsay Harden Zerorez Phoenix
What do you like about our products and services?

She was very professional and did a great job! My tile was very dirty and looks new again.

Report a concern   June 12, 2022 — Rated 10 out of 10 by Brenda Sassman Zerorez Phoenix
What do you like about our products and services?

Trey was very efficient and courteous. Carpet looks great! No chemical smells. On time service. Would use these folks again

Report a concern   June 12, 2022 — Rated 10 out of 10 by Lisa Crum Zerorez Phoenix
What do you like about our products and services?

Carpets are not crunchy and smell very clean. Tech was polite, respectful and did a great job!

Report a concern   June 12, 2022 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

The technician was on time, very courteous and thorough. He did a great job!

Report a concern   June 12, 2022 — Rated 10 out of 10 by James Wolf Zerorez Phoenix
What do you like about our products and services?

Professional, friendly, and the carpets come clean.

Report a concern   June 12, 2022 — Rated 10 out of 10 by Angela Castillo Zerorez Phoenix
What do you like about our products and services?

Super easy to schedule! Availability was not bad at all! Austin the tech was great at showing up early (with a friendly heads up) and getting straight to business.

Report a concern   June 12, 2022 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

Cleans the carpets well. Competent service staff.

Report a concern   June 12, 2022 — Rated 10 out of 10 by Lisa Shurtz Zerorez Phoenix
What do you like about our products and services?

Friendly and efficient technician. He did s great job!

Report a concern   June 12, 2022 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

I love the service provided by Zerorez: the quality of the work, the courtesy of the workers and the fact that they are always on time.

Report a concern   June 12, 2022 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

Scheduling was easy on website. Technician was friendly and did a great job

Report a concern   June 12, 2022 — Rated 10 out of 10 by Richard Larsen Zerorez Phoenix
What do you like about our products and services?

Professional employees,

Report a concern   June 12, 2022 — Rated 10 out of 10 by D.N.S. Zerorez Phoenix
What do you like about our products and services?

Technician came on time and did a great job. I like the way the carpets look and feels. I’m confident that they are really clean and they dry quickly.

Report a concern   June 12, 2022 — Rated 10 out of 10 by Jason Simpson Zerorez Phoenix
What do you like about our products and services?

GReat!

Report a concern   June 12, 2022 — Rated 10 out of 10 by G.C. Zerorez Phoenix
What do you like about our products and services?

You were here early and your Tech was very good. He was very polite

Report a concern   June 12, 2022 — Rated 9 out of 10 by H.E. Zerorez Phoenix
What do you like about our products and services?

professional, knowledgable tech's, prompt and always a great results!

Report a concern   June 12, 2022 — Rated 10 out of 10 by Marcia Snow Zerorez Phoenix
What do you like about our products and services?

The service is always high quality. Quick, efficient, and clean carpet/tile in a job well done. No crunchy feeling on your feet and all dry in a few hours! Perfect

Report a concern   June 12, 2022 — Rated 3 out of 10 by Y.O.B.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My living room sofa has marks where it was cleaned, which I have photos of. I have tried over the last few days to rub out these marks with soft towels, but there are 2-3 inch tracks along all of my cushions. There is a particularly noticeable mark on one of the cushions that is a lot lighter than the rest of the fabric.

The carpets have a rough feel to them, not a soft feel as promised and spots are coming back. I am disappointed and will not recommend Zerorez to my neighbors or friends. I DO NOT want the original fellow who cleaned to return. He tried to be friendly and informative, but talked too much.
Name removed


Privacy Policy