Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85818 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 9, 2022 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Our tech was wonderful. Courteous and did a great job!! Cory I believe ,keep him , he’s a great employee.

Report a concern   September 9, 2022 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

The technician was very friendly and thorough. We are moving into a new house and it has odors that are possibly pet related. He used a black light to check the rooms for pet urine and treated the carpet accordingly. We are moving into a clean home thanks to Zerorez.

Report a concern   September 9, 2022 — Rated 10 out of 10 by Virginia Hernandez Zerorez Phoenix
What do you like about our products and services?

Very professional and did a great job.

Report a concern   September 9, 2022 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Professional and friendly service person who did an excellent job cleaning my carpet and a upholstered chair.
The Zerorez process leaves the carpet looking and feeling like new. Other methods do not.

Report a concern   September 9, 2022 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Carpet cleaning does not leave your carpets soaking wet and smelling like chemicals.
High traffic areas ended up cleaner than I thought they would.
Tile cleaning resulted in grout lines looking almost brand new.

Technician was amazing and explained every step.

Report a concern   September 9, 2022 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

It's effective, no bad scent

Report a concern   September 9, 2022 — Rated 9 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

I have 20 year burber carpeting and they did a great job of removing stains and making the carpeting look like new

Report a concern   September 9, 2022 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Clean carpets with no residue

Report a concern   September 8, 2022 — Rated 10 out of 10 by Laurie Southward Zerorez Phoenix
What do you like about our products and services?

Zerorez went above and beyond with cleaning of my tile floors and grout. They did an excellent job for us.

Report a concern   September 8, 2022 — Rated 10 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

Prompt appointment, actually there was a earlier cancellation allowing the Cleaning to start earlier than expected.
The service was completed in a timely fashion per the terms of the proposal. With a Single addition on the customers side.

The Service was conducted very professionally from start to finish.
Very satisfied.

Report a concern   September 8, 2022 — Rated 9 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

Jeff was great! He explained the process and we discussed the type of carpet and the expected results. He did a very thorough job of cleaning the carpet and then he explained the spots that might still be there before applying the protectant. The drying time was less than expected and the carpet looks much better.

Report a concern   September 8, 2022 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

The technician was very friendly and knowledgeable.

Report a concern   September 8, 2022 — Rated 4 out of 10 by R.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

When the first tec came he was professional but as the time went on he started hurrying. When we pointed out several areas he missed he said it was wet and would dry. He said he had a doctors appointment and hurried. The areas never dried and were dirty, very disappointing. We called the next day and said we had several areas that were never cleaned. A new tec was sent out. This tec also was hurried. We had to ask him about sealing the grout after cleaning the areas that were missed the day before and he said he forgot that process. The tec left the floors dirty and sticky, first tec did clean up before leaving. And the cleaner the tec used to clean the grout was sprayed all over the bottom of my refrigerator. So today I clean up what the tec should have cleaned.
I understand about hurrying but not completing the job thoroughly and leaving the customer unhappy does not allow me to give the company a good review.

Report a concern   September 8, 2022 — Rated 10 out of 10 by Craig Strand Zerorez Phoenix
What do you like about our products and services?

Attention to detail and really took their time! Will use again for sure as this is my 4th time using you guys!

Report a concern   September 8, 2022 — Rated 9 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Fast, kind and efficient

Report a concern   September 8, 2022 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

Great, carpet and upholstery dry after 4 hrs

Report a concern   September 8, 2022 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

excellence in every way.

Report a concern   September 8, 2022 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

My carpets look like new! Andrew was very professional and on time. My carpet feels great under foot. The pet stains are gone. Great job!

Report a concern   September 8, 2022 — Rated 10 out of 10 by V.L. Zerorez Phoenix
What do you like about our products and services?

Fast Service.
A service you can count on.

Report a concern   September 8, 2022 — Rated 10 out of 10 by Lynne Linder Zerorez Phoenix
What do you like about our products and services?

Very easy to book, always show up on time, or will call you if they are running early. A great, quick experience, no smell at all & dries within a day. THAT is the best part. Have used your services numerous times, always happy with the result.

Report a concern   September 7, 2022 — Rated 10 out of 10 by Gerri Shaw Zerorez Phoenix
What do you like about our products and services?

The upholstery, tile and carpet is thoroughly cleaned.

Report a concern   September 7, 2022 — Rated 10 out of 10 by C.L. Zerorez Phoenix
What do you like about our products and services?

Prompt and efficent. The carpet looks great. Love that there is no soap used.

Report a concern   September 7, 2022 — Rated 5 out of 10 by E.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Upset with diffeyquotes and charges for gas and travel expenses

Report a concern   September 7, 2022 — Rated 10 out of 10 by R.A. Zerorez Phoenix
What do you like about our products and services?

Dried more quickly. Friendly service and very respectful. Extremely happy.

Report a concern   September 7, 2022 — Rated 10 out of 10 by Jeanine Kleinsorge Zerorez Phoenix
What do you like about our products and services?

My carpet looks amazing and my technician, Luis was professional and was on time for the appointment. I was very pleased with my service and will definitely use Zerorez in the future. Thank you! Jeanine K.

Report a concern   September 7, 2022 — Rated 0 out of 10 by M.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

This was the second time we had Zerorez out. The first time they did a good job. This past time, not so much. Missed several spots and overcharged us for a smaller space than before.

Report a concern   September 7, 2022 — Rated 10 out of 10 by Jennifer Campbell Zerorez Phoenix
What do you like about our products and services?

My tech was very nice and helpful in advising me of the treatment

Report a concern   September 7, 2022 — Rated 10 out of 10 by Denise Melchor-Vranas Zerorez Phoenix
What do you like about our products and services?

Professional people and very helpful, Awesome service-cleaned my carpets to highest expectation, easy and convenient appointments made online, and gentleman who cleaned our carpets was friendly and courteous!!! I have used Zerorez before and will continue using them for the future!

Report a concern   September 6, 2022 — Rated 10 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

the service was excellent!

Report a concern   September 6, 2022 — Rated 10 out of 10 by Patty Gunderson Zerorez Phoenix
What do you like about our products and services?

The technician that cleaned my carpets did an excellent job! He got spots out of my cream colored carpet that I didn't think would come out. I ALWAYS use Zerorez because they are the best! The technician was very informative and friendly.


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