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based on 86361 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service, the quality of the carpet cleaning and the ease of making and changing appointments.
On time
Knowledgeable
Professional
When giving quotes over the phone let the customer know that additional services are per room and/or treatment. Not just that it is $70.
Ramone was able to make my 15 year old carpet look amazing also he was so professional and a pleasure to have in my home I have a 26 year old son with autism and sometimes these things can be difficult but Ramone was literally a magician in every way thank you zerorez I will never rent another rug doctor again Ramone see you in 3 months you are my guy give him a raise ❤️ 💙 😊
Easy to schedule, ample availability and friendly service
Wonderful experience!
Very professional
Prompt - professional - Rob was a pro and enjoyed his job.
my tiles look new - I am very happy
No chemicals
The technicians were polite, prompt and professional. They told me exactly what they would be doing and how long it would take. They worked efficiently and carefully. The quality of the cleaning was excellent.
Your cleaner was very friendly and professional. I also like the ease of scheduling the appointment.
I had some issues with initial cleaning and they sent another tech out to redo the room . Never ?’ed came evaluated the situation and cleaned again and it’s fine . Thanks so much HASSEL FREE COMPANY THEY STAND BY THEIR WORK!!
Everything went how supposed to, not surprises not extra charges, smooth process!
Your guys always do a great job at cleaning my floors and the techs you send are always top notch.
No chemicals and strong smells left behind.
The cleaner was professional and polite
They did a good job but left two small areas that we easily cleaned. My son will probably use you,
I liked how the services were clearly explained and how it was executed. Nice work!
Very efficient
Very clean
Friendly technician
Will use again
So pleased this is the second time I have used them and I will never use another company. I am such a perfectionist I am so glad I found this company!! Susan Benge
Great service and results!
Great service. On time and very professional . Carpets have never so clean!
The tech was on time and very friendly. He worked quickly and did a great job, carpets and couch look new!
Very good.. polite.. finished work was great!
Fast Dry
Locke how the carpet comes out and the technicians are great!
I normally love you guys and use you pretty regularly, we have multiple rental properties and I am normally happy with pricing and service provided. However when I got a call from the tech saying the carpets were saturated with dog urine, which we didn't smell at all during our numerous visits to the house, and that if we wanted it treated it would cost $638 dollars I was not thrilled. This is only a 1759 sq foot home, and with carpets in 4 very small bedrooms. So basically we were being asked to pay $159 per room, which is just ridiculous. Additionally this carpet was only 2 years old and was treated upon install for anti stain etc... Needless to say they did the standard cleaning and it turned out just fine zero smell ( which there was no spell prior). I just do not like unnecessary sales pitches to get more money when there is no need.
Carpets stay clean longer without re-attracting soil to them. Friendly, hardworking technicians!
ZeroRez is my go-to carpet cleaner & the only company I use. They get the carpet clean (10++ years old) without harsh chemicals for us & our canine family member. ALL spots are gone!
Downside was it took two full days for the carpet to dry, move furniture back in place. Worth it for me ...
*Buy the gallon of "rezzified" water for spots/messes between cleanings. Next step: the dirty stone floors. Ryan was our service pro. Texted before arriving, explained all charges up front, thorough job from start to finish. We'll ask for him again :)))
I always have an amazing experience when I use Zerorez. I have used them now three times. Twice for my rental property and just recently for my home. Everyone from the phone agents to the cleaning technicians are friendly and helpful. The last cleaning technician went above and beyond to ensure my homes carpet looked brand new.