Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84351 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 10, 2011 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

Came out on such a short notice to clean the carpets and did a great job. I will call you back out. Did a better job than any carpet cleaners has ever done. Also gave two people your # and they will be calling you.

Report a concern   August 8, 2011 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Quick and clean. Technician knowledgeable

Report a concern   August 8, 2011 — Rated 10 out of 10 by K.Y. Zerorez Phoenix
What do you like about our products and services?

I did not think the carpet could be saved. It looks like new.

Report a concern   August 7, 2011 — Rated 9 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

I am happy with the service, and am very impressed. I had my doubts that Zerorez could clean my carpets. I expected them to be cleaner, but did not expect all of the spots to be removed. (We have kids and cats).

The only thing I regret was buying a jug of the all purpose cleaner. The technician quoted it at $39, but the bill shows that was actually $49. I used it in various cleaning jobs, and it did not seem to be any different than regular water. I kind of feel like that may have been a scam.. or that the water is only useful if you have the heavy cleaning equipment to go with it.

But I am very happy with the carpets, and the tech was really nice, clean, professional, and knowledgeable.

I would recommend Zerorez to anyone needing carpet cleaning. (just would not suggest buying the $50 jug of water)

Report a concern   August 7, 2011 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

The products worked as advertised. They removed the stains and they didn't return. The staff are friendly and professional.

Report a concern   August 7, 2011 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

I was very pleased with both the finished product and the service. Your team was very helpful and friendly. I will be calling you again next time I have my carpets cleaned. Name removed

Report a concern   August 7, 2011 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Great service. The carpet looks great, feels soft, and dried very quickly. Levi was a very nice man and he was very polite. A+. See you next year.

Report a concern   August 7, 2011 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Thanks Zerorez for doing an excellent job. I liked how they explained everything and sent a detailed email on their services before and afterwards to follow-up. The carpet looks great, and compaired to other companies your vehicle equipment was top of the line. Professional all the way. I will use you again and will recommend you to others. Thanks!

Report a concern   August 7, 2011 — Rated 9 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

I like the fact that your products disinfect and clean not just cover up germs. We have kids with allergies and I feel your product does a great job of helping us keep our home clean.

Thanks

Report a concern   August 6, 2011 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

no chemical smell. seems to clean so much better. Long time stain gone.

Report a concern   August 5, 2011 — Rated 10 out of 10 by N.H. Zerorez Phoenix
What do you like about our products and services?

It is the right way!

Report a concern   August 5, 2011 — Rated 10 out of 10 by R.E. Zerorez Phoenix
What do you like about our products and services?

You live up to the commercial and what Danny Davis repeatedly says on KOY. We liked the fact that your tech shows us how the cleaning works before he starts, by picking a soiled spot and cleaning it. What was surprising was how quickly the job was completed. We don't have pets, but our hallway gets the most use on a daily basis and shows as the area most soiled, so it was important to us that when the cleaning was completed it match the rest of the carpet. My wife was very pleased and very much liked the idea that no chemical was used in the process and it was environmentally sound.

Report a concern   August 5, 2011 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

You delivered as promised,,,,,Carpet looks like the original color and I did not expect the white to be back....Very happy and satisfied!

Report a concern   August 5, 2011 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

excellent

Report a concern   August 5, 2011 — Rated 9 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

The truck you sent had just enough hose to reach and do the job. And the job was well done.

I would suggest for future appointment makers to have the question on town homes/condos etc, 'How far are you from the nearest curb.....

Report a concern   August 5, 2011 — Rated 10 out of 10 by P.J. Zerorez Phoenix
What do you like about our products and services?

Your service does what you advertise. Superior cleaning without the residue and very nice and professional employees. Never will my carpets see chemicals and nasty soap residue.

Report a concern   August 5, 2011 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

You did a great job! The technician was very professional. Happy to find a company
that does such a nice job. Also, I do use your product daily and very happy with the
results.

Report a concern   August 5, 2011 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

Your chemicles worked very well on our trafic stained carpets.
Your Techs were respectiful and caring.

Report a concern   August 5, 2011 — Rated 4 out of 10 by D.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I think your prices are pretty high. I had to pay the rate for an entire room just to have a few feet of traffic area cleaned. My last carpet clearners included this small area in the price of the adjacent, much larger space. Similarly, a very short hallway was priced as an entire room as well.

Report a concern   August 4, 2011 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

No chemicals are used that would harm my pets. The technician was professional, courteous, clean cut, and very knowledgeable. He did an awesome job cleaning our floors - carpet and tile!

Report a concern   August 4, 2011 — Rated 10 out of 10 by M.E. Zerorez Phoenix
What do you like about our products and services?

Professional staff and the carpets look great.

Report a concern   August 4, 2011 — Rated 9 out of 10 by M.J.L. Zerorez Phoenix
What do you like about our products and services?

The man who cleaned our carpets worked very hard for 3 solid hours...he also cleaned the soiled areas I pointed out. The carpet was dry before we went to bed and we were able to move all of our furniture back in place. We are very satisfied.

Report a concern   August 3, 2011 — Rated 10 out of 10 by G.G. Zerorez Phoenix
What do you like about our products and services?

I like the quality work you do. Your technicions are well trained in their job and are customer oriented. You are the best.

Report a concern   August 3, 2011 — Rated 7 out of 10 by J.K. Zerorez Phoenix
What could we do to improve?

I think your pricing is too high compared to other companies. It doesn't make since that hallways with less square feet then a regular size room can cost more. Also the $5 per step for 2 story homes is excessive.

Report a concern   August 1, 2011 — Rated 7 out of 10 by R.R. Zerorez Phoenix
What could we do to improve?

I felt like you were very high in your prices although I thought the final results were very good. Next time I would have to compare prices a little closer.

Report a concern   August 1, 2011 — Rated 9 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Service techs were on time, friendly, and explained everything very well.

My carpets were 8 years old and had heavy wear stains/traffic patterns that they were able to successfully remove. I'm very happy with the results.

Report a concern   August 1, 2011 — Rated 10 out of 10 by H.R. Zerorez Phoenix
What do you like about our products and services?

Professional

Report a concern   August 1, 2011 — Rated 10 out of 10 by Y.J. Zerorez Phoenix
What do you like about our products and services?

clean & healthy

Report a concern   August 1, 2011 — Rated 5 out of 10 by E.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

communication about pricing. Charge quoted over the phone was different than the person who came out said it was. An adjustment was made, but it should have been the same.

Report a concern   August 1, 2011 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

The technician Alan Fletcher was very professional and explained the entire process to us. We were "WOWED".


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