Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87475 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 13, 2013 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

The technician was awesome. He was on time, friendly and efficient and protected all the corners of my furniture. The carpets look great! I will definitely use your company in the future

Report a concern   May 13, 2013 — Rated 9 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Fast service, and excellent results

Report a concern   May 13, 2013 — Rated 9 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

They do the job

Report a concern   May 13, 2013 — Rated 10 out of 10 by Steve Schultz Zerorez Phoenix
What do you like about our products and services?

The tile and the carpet look very good. The product you use has very little to no smell and the carpets dried quickly. The tech that did the work was great. He was very friendly and efficient. He careful with the walls. furniture etc. Thanks for your service.

Report a concern   May 13, 2013 — Rated 10 out of 10 by Bill Conley Zerorez Phoenix
What do you like about our products and services?

Your technician was very professional, and he showed up early. The pricing was exactly what was quoted, and the carpets looked excellent when the process was completed. Makeup stains in my daughter's room; gone. Gray traffic areas; gone.

Report a concern   May 13, 2013 — Rated 10 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

Pretty much everything. You do a great job and your servicemen are excellent.

Report a concern   May 13, 2013 — Rated 3 out of 10 by J.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We were not able to be there when the floors were done. We went to the house later that night to make sure the lights were off because we had not moved in yet. The tile still had puddles and the floors were streaked. There was a lot of white precipitate in the grout lines when the floors finally dried. Although you could see that the tiles were much cleaner, I still had to go over them to rinse them with my own mop.

Report a concern   May 13, 2013 — Rated 0 out of 10 by I.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

tile did not come clean.

Report a concern   May 13, 2013 — Rated 3 out of 10 by J.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

your measuring system is sick and wrong. a 300 sq ft room shhould not cost the same as a 500

Report a concern   May 13, 2013 — Rated 10 out of 10 by Ken Bacskai. Zerorez Phoenix
What do you like about our products and services?

My carpet was FILTHY!. But your process made it look new again - without soap. And, your crew was very knowledgeable and professional.

Report a concern   May 13, 2013 — Rated 10 out of 10 by Linda Leach Zerorez Phoenix
What do you like about our products and services?

They do a fabulous job, your personnel are exceptionally professional. I just love your company!!!

Report a concern   May 13, 2013 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Very clean

Report a concern   May 12, 2013 — Rated 10 out of 10 by Tim Hudson Zerorez Phoenix
What do you like about our products and services?

Your technician was prompt, courteous and got right to task. Exceptional customer service and took the time to explain to me how your system works and why. I can't remember his name, but he was very good. The carpet looks awesome and I appreciate working with you.

Regards, Tim

Report a concern   May 11, 2013 — Rated 10 out of 10 by G.F. Zerorez Phoenix
What do you like about our products and services?

Andrew was very courteous. Explained the service and offered info on company products not pushy. Carpets looked cleaned even those that had heavy traffic wear and dark spots.

Report a concern   May 11, 2013 — Rated 8 out of 10 by J.G. Zerorez Phoenix
What could we do to improve?

Service was very good with Eric. Three rooms came out good as advertised.One room the rug did not seem to come out soft ( had a harder feel like other cleaning services). Truck leaked oil on my cobblestone driveway! Spots still there!

Report a concern   May 11, 2013 — Rated 10 out of 10 by D.U. Zerorez Phoenix
What do you like about our products and services?

Carpet cleaning products work very well and the service was excellent!! The Carpet technician, Ken Brooks, was very polite and appeared to take pride in doing a good job. Thank you! :))

Report a concern   May 11, 2013 — Rated 2 out of 10 by D.R.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We had ZeroREZ come out to clean 2 closets and our stairs, after one week the closet on the first level is still matted and smells worse than it did before we had you out. further more in that same closet there was drywall dust, i aasume that this would have been picked up with your cleaning but it was not. We diod have an animal that would urinate in the closet but that animal has passed on, so I know that there isnt any additional urine. The landing on the stairs is matted as well. Please call Phone number removed The Waverleys

Report a concern   May 11, 2013 — Rated 8 out of 10 by C.F. Zerorez Phoenix
What could we do to improve?

Carpets look wonderful, but one took a 2nd visit by a different technician. He worked hard, and the area rug that needed redoing looks fabulous. It was just inconvenient for me and took some labor on my part. I would recommend company on the finished job and your thoroughness in getting it right.

Report a concern   May 11, 2013 — Rated 10 out of 10 by Diane Berkshire Zerorez Phoenix
What do you like about our products and services?

It was quick and thorough. I was kept informed as service progressed of any problem areas and advised if they could or could not be resolved. There were no strong odors, only a fresh odor that did not linger. I was given suggestions on how to avoid some of the problem areas that were extreme.

Report a concern   May 11, 2013 — Rated 10 out of 10 by V.P. Zerorez Phoenix
What do you like about our products and services?

I made a mistake on how liklely I would tell a friend. I told are neightor about your cleaning service how it clean up all the stain . Was very impress with theproduck.I will tell all of my friends. First name removed

Report a concern   May 11, 2013 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

I was most impressed by the technicians that came out. Albert was great and did an excellent and professional job. They were actually a little bit early which was fine.

I was extremely pleased with the service and results.

Dan Last name removed

Report a concern   May 11, 2013 — Rated 10 out of 10 by D.M.P. Zerorez Phoenix
What do you like about our products and services?

You were on time and did an amazing job cleaning our grout.

Report a concern   May 11, 2013 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

Carpets look good. Tech was on time, very professional. Good experience.

Report a concern   May 11, 2013 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

Great results with great service.

Report a concern   May 10, 2013 — Rated 10 out of 10 by Linda Bratton Zerorez Phoenix
What do you like about our products and services?

awesome results and great customer service..

Report a concern   May 10, 2013 — Rated 10 out of 10 by N.M. Zerorez Phoenix
What do you like about our products and services?

Service was excellent and I liked the no soap technology. My neighbor stopped by and asked how Zerorez did, and I gave you a high recommendation. Carpet looks great!

Report a concern   May 10, 2013 — Rated 10 out of 10 by Anthony Helmstetter Zerorez Phoenix
What do you like about our products and services?

On time, on budget (quote), and better quality "service" than traditional carpet cleaning options.

Report a concern   May 10, 2013 — Rated 10 out of 10 by Stephanie Wells Zerorez Phoenix
What do you like about our products and services?

The tech was very informative and friendly. My rugs look great! Thank you!

Report a concern   May 10, 2013 — Rated 6 out of 10 by R.Z. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

service was fine. I just hoped that the cleaning process would have been able to clean deep enough to remove the "shadows" from earlier soap-based cleanings.

Report a concern   May 10, 2013 — Rated 10 out of 10 by Mickey Young Zerorez Phoenix
What do you like about our products and services?

Your serviceman, Shayne, very was conscientious and thorough in doing the job and he was quite successful. I was indeed pleased with the outcome. Actually I doubted the carpet could ever look as nice as it does, given it's age and abuse.

Thanks,
Doug Young


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