- Phone: (480) 507-2419
- Visit Website
based on 84375 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The quality of the carpet cleaning was good and above my expectation.
However I did not appreciate the 'bait and switch deal' that the tech tried to do on me.
I was quoted a 3 room standard carpet shampoo over the phone. ($129 + environmental fee).
When the tech arrive he did some measurements but not once did he tell me he was going to invoice me for additional square footage.
To my surprise when the technician had completed the service he had added an extra $40 onto the bill - for extra square footage!!!!
This is a small single story townhome - only the living room and 2 bedrooms are carpeted - so I questioned his additional footage.
I was clearly upset and we decided to split the difference and my invoice shows a $20 hallway charge when I don't actually have any carpted hallways!!
This behavior is considered shady and is the reason I did not score you higher.
For an extra $20 it's not worth the sour taste left on this carpet cleaning deal.
Thanks.
No perfume, quick dry, and the man who did the work spent enough time to make us feel he did a thorough job.
Finished product! Everything looked great.
When I made my appointment, I described to the gentleman on the phone the size of my house, the number of rooms, etc. He gave me an estimate of the cost for the whole house cleaning. When the tech got to my house, the actual amount was TRIPLE the estimate. I was stunned, especially since I was told that since he was at my house, he had to do the minimum three rooms. So I ended up having only half of my house cleaned (only the carpet), spending much more than I'd anticipated after the whole-home estimate. I'll have to find some other way to deal with the tile cleaning. Such a disappointment! I didn't expect to get a bait and switch from your company, since I hear so much about you.
carpets dreid in a couple of hours and no crucnchy feel under your feet. the area rug that you took back to the shop looks like the day that we bought it.
cleans fast - stays clean longer than normal steam cleaners
The technician was friendly and professional. The results of the carpet cleaning made it look brand new again.
You were on time and very professitonal. The finished work was excellent and you will have all of our work from here on out.
Thank you
Great job of cleaning, carpet looks clean, some spots that were 25.00 per spot are still there. On time.
The cleaner couldn't get close enough to the edge of carpet (on stairs) which remains dirty.
great job,quick
Very nice and professional service. My floor and carpet looks and smells great.
nice and clean.. smells good. The gentleman who cleaned our carpets wasnt worried about the amount of time, he wanted to do it right and he did..
I am pleased with the cleaning in two of the rooms that I had done, however in the Master bedroom there are two spots that came back as soon as the carpet dried. I mentioned to the service tech that these spots have re-surfaced after several cleanings they were there when we moved in so I am not sure what caused them. Other than that the service was good, technician called and arrived early, was very informative and efficient.
The tech was very friendly and knowledgeable. He explained every step so I knew what was going on at all times. My carpet looks new, which I did not think was possible with 3 dogs.
Liked the fact that I received a call two days in advance of the appointment letting me know the window of time the associate would be there. He was right on time and did a beautiful job.
The young man that cleaned my carpets was very professional and did a good job. Hopefully the carpets stay clean for a while.
The carpet looked like new, no crunchy sounds when I walked on it. The technician did a great job with a few spots that were very dirty. The cleaning process did not take long at all.
Professional and on-time; really got our carpets clean!
great people,great service
The young man was completely professional & the carpeting looks brand new!!! It was a pleasure using your service & we will certainly be in touch in the future.
Great job!!!!
Customer service was good, technician was professional. however we were having our carpet that is only 2yrs old cleaned due to a wet dog odor from recent rain and dog in master bedroom thought a professional cleaning would get rid of odor,it made it worse technician said "hot water brings out the odor get some scented powder to mask odor". Not happy :( we also had our couches cleaned and crumbs and dog hair still on couch when job completed. We assumed that for the $600 we payed for your services we'd get a quality result, which we feel we did not receive. For these reasons I would not recommend zerorez to any friends. I would like to say that technician was friendly, our only complaint is on the finnished results.
There is no soap residue left in carpet and the person who cleaned the carpet.
Both Mark and Randy were wonderful! I originally only thought my kitchen tile needed a good cleaning. Once that was done it was very clear all my tile needed it. It wasn't planned but Mark made it happen. I'm so grateful. They did an outstanding job!
Able to schedule appointment quickly, professional service, no residue, thorough with work
I like Zerorez because my carpets are always cleaner than when any other company has done them.
Techs were courteous, knowledgeable and proficient. The end result was good and we will order your services again.
Very quick appointment schedule, friendly technician, fast and competent work. My carpet looks fabulous - bright, soft feeling and no odor. I kept getting up during the first night to turn on the lights so I could see it!! Absolutely love it!
Professionalism, quick drying
We have had Zerorez several times before, but this time the carpet was very "crunchy", which is not supposed to be the case. Also, I had him do the tile in the kitchen. We have had your company clean our tile before in other houses, and it looked brand new. This time it was very splochy, and didn't come clean. I felt the man who cleaned was in a hurry since it was the holiday season, but I was quite disappointed in the job that he did, and I am not sure I will use Zerorez again after this experience.