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based on 84377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The entire process was simple and you all were great to work with. Very friendly and professional. Thanks for cleaning our carpets, the result was outstanding!
I was very happy with the service except one thing. I see in an email your company suggests vacuuming carpets before the technician arrives. So, I definitely dropped the ball there because I have 1 dog that is a long haired. Anyone that has owned a australian shepherd could tell you that these dogs leave hair everywhere even two minutes after vacuuming.
Let me get to the point though. When I called Zerorez to get my carpets cleaned I would never have imagined that something as simple as dog hair would throw off the whole cleaning process. It seems strange to me that pulling up dirt, oil, vomit, etc. is not a problem but something like dog hair is not doable. Like I mentioned, I neglected to read the email and that part is my fault, but I'm not very satisfied with a carpet cleaning company that prides themselves on cleaning carpets but admittedly is no match for dog hair. The technician tried what limited tools he had to handle the dog hair, but in the end he suggested for my girlfriend to clean up the dog hair and she ended up on her hands and knees collecting dog hair. The vacuum we use is no slouch either, but I was expecting an industrial grade carpet cleaning company to be able to handle something like this.
This was the first time I've used Zerorez, and I honestly don't know if I will be coming back for service just based on the fact that dog hair is too much for your technicians to handle.
Waste of time and money.. I am not certain the initial tech had a clue on what he was doing. Carpet is crunchy making me think that whatever was done was not correctly applied. And these are areas that didnt require treatment for the dog stains. Also, the $40 return check was a slap in the face.. Thanks.. Please dont bother calling me anymore.
You actually get stains out!!
Very professional service and my rugs look awesome; I'll be using this service again
technician very knowledgeable. Very pleased with the service!
Nothing. You were courteous n thorough in your job. You all do good work. Thx.
Professional and the carpeting was cleaned very well.
It's still early, I like the fact no chemical.
The technician was wonderful. I'm allergic to fragrances and with your cleaning there was no smell of any kind, which was terrific.
Fast and end results were better than expected
Daniel was great vary professional explaned everything was fast. Would recommend you
Office staff/scheduling was very accomodating. Tech called and confirmed arrival. Job was clean and done on time - thorough job.
Andrew was a true professional. He spent a great deal of time working on my carpet and was determined to get it perfect.
Friendly quick service- great job getting carpet clean. Animal and kid friendly.
clean efficient and fast
Customer service was excellent & the results were even better then I expected. Could not be moree pleased!!
What I like and appreciate is the care, concern and commitment to come out a second
Time to remedy a first attempt at cleaning our grout.
Thank you! It looks great now!
No chemicals.
Albert came in and did a super job on our carpets. I will call again anytime i need carpet cleaned.tell Ben and Matt they are right!!
no chemicals
We appreciaed the efficent and very courtous person who came to our house. He was very pleasant and professional acting and looking.
They actually lift stains out of carpet and leave no residue!
Hassle free on time service, courteous technician!
Fast, friendly, courteous, no gimmicks, price, and most important the results were amazing!!
Albert was wonderful about talking me through the entire process. He explained patiently what he was doing and the cost of each step. Albert also sold me on some additional services that I am so excited about. Fantastic employee and I would tell all my friends about you and your great company...My floors turned out better than I could have ever hoped :)
The Zerorez technology produces no residue and the carpets and tile stay cleaner longer. Andrew the technician who cleaned our carpets and tile was very knowledgeable and helpful. He did an excellent job no fuss no muss.
Service cleaned nicely and very environmentally friendly
Fast, knowledgeable.
your help.