Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84377 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 20, 2013 — Rated 9 out of 10 by Joel Cane Zerorez Phoenix
What do you like about our products and services?

Using ONLY water CAN produce great results. The service, including courtesy and clarity, is unequaled. The results, second to none.

Report a concern   February 20, 2013 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Carpet was very clean and the service was quick with a very professional team.

Report a concern   February 20, 2013 — Rated 10 out of 10 by T.V. Zerorez Phoenix
What do you like about our products and services?

Friendly, professional and quality results.

Report a concern   February 20, 2013 — Rated 10 out of 10 by Annette Brettner Zerorez Phoenix
What do you like about our products and services?

My tile came out really great and when I wasn't as happy about the way the carpet looked, they were very helpful and sent the technician out again to redo it.

Report a concern   February 20, 2013 — Rated 10 out of 10 by Bob Husband Zerorez Phoenix
What do you like about our products and services?

Our rugs come out cleaner than we have ever had before. Even the animal stains. We have recommended you to our friends and they all say you are too expensive. We keep useing
you as we like the results.

Report a concern   February 20, 2013 — Rated 10 out of 10 by Dianne Carter Zerorez Phoenix
What do you like about our products and services?

My carpets were cleaned better than any other company I have used over the last 40 years. Not having chemicals sprayed on my carpet is a must for my 1 year old granddaughter. The young man who came to my house was very nice, and spent time on the job. There were no hidden costs as I have experienced with other companies. Nicely done!

Report a concern   February 20, 2013 — Rated 10 out of 10 by Patsy Ghazarosian Zerorez Phoenix
What do you like about our products and services?

I loved that the spots on our carpet did not come back. Loved that there are no chemicals and residue. Also, our technician was awesome.

Report a concern   February 20, 2013 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

dries quickly and cleans without the crust on the carpet

Report a concern   February 20, 2013 — Rated 7 out of 10 by E.K. Zerorez Phoenix
What could we do to improve?

Lower your prices. Compared to other companies your services are very expensive. Do away with the $200.00 minimum. I was never informed of this over the phone and was a like irritated when the technician informed me of this the day of service. I had to get more rooms cleaned than i had originally planned just to meet the minimum.

Report a concern   February 20, 2013 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Very efficient and excellent job of cleaning the carpets.

Report a concern   February 19, 2013 — Rated 10 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

Price was great! Service was completed quickly and my carpet looks brand new. Thank you.

Report a concern   February 19, 2013 — Rated 8 out of 10 by C.J. Zerorez Phoenix
What could we do to improve?

The pestering calls to upgrade the service call.

Report a concern   February 19, 2013 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Casey was very professional and had a pleasant personality. We were very pleased with the thorough job that he did.

Report a concern   February 19, 2013 — Rated 0 out of 10 by F.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Phone me and will explain.

Report a concern   February 19, 2013 — Rated 10 out of 10 by Philip Perry Zerorez Phoenix
What do you like about our products and services?

The tech was professional and knowledgeable regarding the product. We are very satisfied with the service.

Report a concern   February 18, 2013 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

I love that you do not use soaps or chemicals!

Report a concern   February 18, 2013 — Rated 10 out of 10 by Sarah Eguia Zerorez Phoenix
What do you like about our products and services?

Ur tech was great. And ur carpet cleaning method work wonders. I will use u again. Thanks to ben aNd mat on the radio u have a new customer

Report a concern   February 18, 2013 — Rated 9 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

My carpets look great, your technicians were very polite and worked hard to get all the stains out. The only reason I gave a 9 instead of a 10 was just that the price was a little higher than I had paid in the past. I do like the fact that there are no chemicals so that probably balances the cost somewhat.

Report a concern   February 18, 2013 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

It's clean

Report a concern   February 18, 2013 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

They came when they said they would and did a good job.

Report a concern   February 18, 2013 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

There was no chemical smell after the carpet was cleaned.

Report a concern   February 18, 2013 — Rated 10 out of 10 by B.L. Zerorez Phoenix
What do you like about our products and services?

Linda who took my very first call was so great and our technician Jermey did a great job and was very professional!

Report a concern   February 18, 2013 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

I got my carpets cleaned. The differenct was amazing!

Report a concern   February 18, 2013 — Rated 10 out of 10 by T.P. Zerorez Phoenix
What do you like about our products and services?

Service was wonderful! Jonathan did an excellent job! We really appreciated him being careful around our furniture and listening to our concerns. We were thrilled with the results and knowing our carpets are chemical free! This was our first time using Zerorez and we will return for future cleanings. Thanks so much!

Report a concern   February 18, 2013 — Rated 10 out of 10 by Janice Marolf Zerorez Phoenix
What do you like about our products and services?

Very well done as far as cleaning and interaction with serviceman.

Report a concern   February 18, 2013 — Rated 4 out of 10 by D.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I think your charges for urine treatment is way to high. In my little office area the guy found 17 spots in a 10x8 area that "needed" a $25 on each spot...come on, there should be a cheaper option that would be less than removiing the carpet and replacing it brand new. In Spokane, Zeroez treats the whole carpet for pet stains for $40. I'll probably look for a different company even though zerorez is all I use in Spokane.

Report a concern   February 18, 2013 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Chemical free, employees were kind and helpful, and technician left my carpeting in beautiful conditiion!

Report a concern   February 18, 2013 — Rated 7 out of 10 by L.W. Zerorez Phoenix
What could we do to improve?

I would recommend the carpet cleaning but I was not happy with the upholstered chair cleaning and would not recommend it.

Report a concern   February 17, 2013 — Rated 9 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

The technician was on time, explained the process very well, and was very efficient in doing the work. I feel the process is superior to other carpet cleaning products.

Report a concern   February 17, 2013 — Rated 10 out of 10 by Leah Spencer Zerorez Phoenix
What do you like about our products and services?

No chemicals! Fast service. I called in the morning, the tech was there in the afternoon. He was soooo nice. Also I was overcharged by about $20 and they called to tell me they were issuing a refund. I had no idea I was overcharged. Love this company.


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