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based on 84377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Much better than using chemicals.
Good service from a nice knowledgeable young man who was very polite.
I felt you were a little pricey for tile floors but your guy worked his but off and did the most awesome job. The all over seal is so much better then just the grout. its been over a week and 3 birthday parties and they still look good with just a little clean-up
No chemicals. Very friendly service. Good thorough job.
The carpet came really clean and technician was very informative and left our home as he found it. No messes anywhere left behind and no residue. Jonathan was a very polite young man.
And no surprises on cost of cleaning.
Thank you for our clean carpets.
Lisa
Prompt
Knowlegable
Best we have ever had
Unsure what you could do to improve. I have used Stanley Steemer for years and thought I'd give you a try based on a coworker's recommendation. I paid much more for your service, but really don't see the difference between zerorez and Stanley Steemer's service. They had two people show up, they put furniture on little squares and even helped me move a couple of items. Your service does none of that. The person who cleaned my carpet was very professional and took his time to do a good job, but so did Stanley Steemer. Good job on the service, but I just don't think it's worth the additional money. $44 more for my little hallway? For hot "Empowered Water"? No thank you.
Job done and personnel
I just didn't feel like the couch was any cleaner after I paid over $200 for cleaning. I am obviously frustrated but not sure if the couch just won't come clean under any circumstance or if it was a bad job on your part. The couch didn't have anything more than just the normal wear and tear so I was just frustrated that it didn't look any better after it was professionally cleaned.
no chemicals
The quality, the staff, the integrity.
the comunication with the company was very nice. The technician who cleaned my carpet was super nice and did a VERY thorough job!
I love that the products are chemical-free and do such an amazing job. My tile floors look like the day I purchased them...and that was 20 years ago! Andrew did such a great job that I stood there looking at my floors and cried...for joy!
Outstanding service and products. Knowledge and hard working technician.
Outstanding
you were going to do 3 rooms i add 1 room and your guy said $20.00 to do the room but he droped the big room at the end and charge me $40.00 for the room he was going to do $20.00 he shoud sudtracted the $40.00 of the bill so he ripped me off so i will not use you again or refa.you guys .I owen cleaning company i do carpet i was liking for a good company. My company is Hanna's company
I don't understand, why are you asking 'How did we disappoint you and what can we do to make things right?' When I was not disappointed.
You listened to my concerns and took care of the problem. Thanks!
My carpet didn't clean as well as I thought it would. As far as service goes, everyone was friendly.
The Technician was extremely professional, pleasant, and detailed
Carpets look like new. Tech was very nice, careful, and took his time. I know about alkaline water but first time I saw carpets cleaned with it. I all ready gave the tech. a new contact. Thank you for a great job.
Clean and carpet was soft as it dried. The service rep was professional and knew what he was doing.
Our carpets have come cleaner with your system than with other systems we've had that use chemicals and I like the idea of chemical free. Josh, the technician we had was very nice and professional. I would recommend you guys and Josh to anyone!!
Quick drying, clean, soft carpets. Professional technician. No upselling.
that my home didn't smell like perfume when they were done.
The carpet was so clean and soft. All the problem areas I had were really clean and that was amazing.
Wally and helper did an excellent job.
We were able to schedule an appointment, and thanks to recommendation from Kyle Hassel, were confident that the job would be done well!
All of your people are friendly and do an excellent job. I have used many
carpet cleaner's not only on my home but as a Realtor I have had to have
my clients carpeting cleaned. No one does the job as well as Zerorez!
Every thing !!!!
I like the idea of no residue to attract dirt.
Zero residue
no lasting residue