Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84377 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 11, 2013 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

the cleaning process is odorless and carpet doesn't feel stiff after cleaning; your employee was extremely cordial, pleasant, and provided excellent customer service

Report a concern   March 10, 2013 — Rated 10 out of 10 by Kim Hook. Zerorez Phoenix
What do you like about our products and services?

Carpet came thoroughly clean. Tech was honest , knowledgeable and made us aware of other cleaning options without pressure to purchase.

Report a concern   March 10, 2013 — Rated 10 out of 10 by Steven Vanderlinden Zerorez Phoenix
What do you like about our products and services?

We have used other cleaners in the past - but with ZeroreZ the carpets seem to stay cleaner longer.

Report a concern   March 10, 2013 — Rated 9 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Major stain were removed without the use of chemicals

Report a concern   March 10, 2013 — Rated 10 out of 10 by J.A.E.R. Zerorez Phoenix
What do you like about our products and services?

Was very impressed! Didn't realize how dirty my carpet was! It looks new. The service tech was 10 min earlier than the scheduled time and was very professional. I have already told a friend to use Zerorez.

Report a concern   March 10, 2013 — Rated 0 out of 10 by V.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Workmanship...two areas that needed attention are still dirty looking. Had marks from the "wand" however, I had vacuumed them out. Also, I was surprised that your company doesn't rack the pile after the cleaning !!!! Tech was professional and pleasant. No, I would not recommend your company....my neighbors have already asked me !!!

Report a concern   March 10, 2013 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Fast and friendly service. Very happy that no chemicals were used to clean our carpets.

Report a concern   March 9, 2013 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Green Products and Great Service

Report a concern   March 9, 2013 — Rated 10 out of 10 by Y.G. Zerorez Phoenix
What do you like about our products and services?

It did not leave the carpet wet and removed stains. Also extremely good clean on the tile.

Report a concern   March 9, 2013 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

Service was great. Jeremy was very clean, neat and explained everything to me about how Zerorez works.

Report a concern   March 9, 2013 — Rated 9 out of 10 by Barbara Vermillion Zerorez Phoenix
What do you like about our products and services?

Quick and your representative was very nice. Right on time too!

Report a concern   March 9, 2013 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

The Zerorez tech showed up on time and did a great job on the carpet and tile.

Report a concern   March 8, 2013 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Tony did a great job cleaning our carpet and loveseats. He worked very hard and everything looks new again! Thanks Zerorez! We will definitely use your services again and will recommend you to our friends.

Report a concern   March 8, 2013 — Rated 9 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

Very efficient, service person was nice and helpful. Would use your service again. My only concern was the drying time 30 hrs before carpets were completely dry

Report a concern   March 8, 2013 — Rated 6 out of 10 by W.Z. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The Employee would not move 4 chairs sitting under the dining room table. I was not home when he started the job. My wife is 66 and has recently had a hip replacement.When I arrived, he was maneuvering around the chairs with the cleaner. I thought that was very strange.I questioned him about his poor judgement in working around the chairs.He said it was company policy.I thought it was total BS!He could have told my wife of the situation.

Report a concern   March 8, 2013 — Rated 3 out of 10 by D.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Red stain did not come out. I was able to get it out myself with Hydrogen Peroxide. Didnt even look like time was spent to try and remove it.

Report a concern   March 8, 2013 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Very professional

Report a concern   March 8, 2013 — Rated 6 out of 10 by C.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

They did a good job & carpet is free of stains & smells fresh. However, seemed rather on the expensive side. One more cleaning by them & I could have a new area rug.

Report a concern   March 8, 2013 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Zerorez has always been professional, courteous and efficient. They show up on time! That is a concept a lot of other companies don't find to be important. If they are delayed, they call and keep you informed as to the time change. They confirm the exact service they will provide and the exact cost before beginning the work. They do their job in a timely manner. As I am aware that Zerorez provides other services such as tile cleaning and upholstery cleaning, I also appreciate that they are not pushy/aggressive about selling other services to me.

Report a concern   March 8, 2013 — Rated 10 out of 10 by Rebecca Knoell Zerorez Phoenix
What do you like about our products and services?

I love how my carpets look and feel after being cleaned. The zerorez staff made sure they went out of their way to get our carpet free from pet problems. They sent a technician back out to fix the problem. Now I can have piece of mind knowing that the carpet is truly clean for my family. Thank you Zerorez- we will definitely be returning customers!

Report a concern   March 8, 2013 — Rated 10 out of 10 by Deb Katauskas Zerorez Phoenix
What do you like about our products and services?

My carpets and tile looked fabulous!! Everything dried quickly so that I could get the house back to normal. The service technicians were great and knowledgable.

Report a concern   March 7, 2013 — Rated 9 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

Speed and quick dry service

Report a concern   March 7, 2013 — Rated 9 out of 10 by T.Q. Zerorez Phoenix
What do you like about our products and services?

Did a great job on my tile, the service people were friendly and personable and the phone people were great.

Report a concern   March 7, 2013 — Rated 6 out of 10 by J.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

This is the second time we used Zerorez. The price is fair, it's very convenient to schedule appointments, and service is timely and efficient. This time however I was disappointed to see that three spots did not get removed. I don't know if it was an issue with the stain itself or how it was treated, nevertheless this was disappointing. I question whether this treatment is effective enough for families with kids who are going to have normal carpet stains like drink spilts and tracked in dirt.

Report a concern   March 7, 2013 — Rated 10 out of 10 by Tom Baker Zerorez Phoenix
What do you like about our products and services?

Your man was on time, polite & helpful. He really got stains out of the carpet that I thought would be nearly impossible. He helped w/ the furniture as both my husband & I are disabled. I felt the service was superior & will be using Zerorez in the future.

Report a concern   March 7, 2013 — Rated 10 out of 10 by V.K. Zerorez Phoenix
What do you like about our products and services?

Friendly professional staff. Showed up on time. Did a great job.

Report a concern   March 7, 2013 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

It's organic and no harsh chemical smell in the house. Had a problem with carpet buckling however 24 hours later the carpet laid back down and looked just fine. The cleaning was great.

Report a concern   March 7, 2013 — Rated 9 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

Very consciencious, hard-working technician who did a great job. Albert was great! Great results. My carpets haven't looked this good or smelled this good since we moved into the house ten years ago. Environmentally friendly. Liked the emailed receipt which is also eco-friendly. Will definitely be using you again for my carpet cleaning needs and have already recommended you to a friend. I love my carpets again!

Report a concern   March 7, 2013 — Rated 10 out of 10 by Patrick Middleton Zerorez Phoenix
What do you like about our products and services?

Extra care taken to protect my walls and furniture with bumper guards. Carpet is very clean with no chemical smell. Arrived a few minutes early and work done promptly

Report a concern   March 6, 2013 — Rated 10 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

Friendly


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