Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84377 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 6, 2013 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

The company and the technicians are professional. Your cleaning services are effective.

Report a concern   March 6, 2013 — Rated 10 out of 10 by B.N. Zerorez Phoenix
What do you like about our products and services?

I have not gotten a chance to unwrap my rug yet, I am taking it up north and do not want to get it dirty! But I can say that everyone is very friendly and Zerorez provides good service.

Report a concern   March 6, 2013 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Your staff was very helpful and willing to work with us to get the job done.
The carpets look really great! Our landlord was very pleased with the results!

I will call you again with any carpet cleaning needs!

Report a concern   March 6, 2013 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

you guys are cool....Great job!! Stays clean much longer. You should try to get customers to prebook after every job. Missing out on valuable revenues. Tisk Tisk what a shame.I should be manager..Name removed

Report a concern   March 6, 2013 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Commitment to excellence.

Report a concern   March 5, 2013 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

clean.....clean.... clean...... professional results and associates!!!

Report a concern   March 5, 2013 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

Your professionalism and my carpets are extremely clean! I have never been disappointed with zerorez.

Report a concern   March 5, 2013 — Rated 5 out of 10 by T.Z. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I requested 6 rooms fully aware that they had to be under 300 square feet. The guy questioned one of the rooms, and actually took out a measuring tape and measured it. My living room space was bigger than the room he questioned. The entry is tile, leads into family room, where the carpet meets the tile, is still dirty. He skipped the beginning of te family room. The other rooms were clearly much smaller than the allowed 300ft. I don't believe doing the small area connecting the family room to the entry would've been asking for too much. All I see when I walk in to my home is the dirty piece of carpet in the entry way. I could've went with a much cheaper carpet cleaning company, but I heard this company was outstsnding. I feel that you pay for what you get. The quality in majority of the rooms was good but they were also the ones that didn't need that much cleaning. I just felt that the main entry should've been included with the family room, and questioning a customer's judgement was fairly rude. I wanted to get my moms 3 rooms done too, but her carpets are much more worn than mine we're. I am not quite sure if this company would be able to do the outstanding job it claims to do.

Thank you,

First name removed' Last name removed

Report a concern   March 5, 2013 — Rated 10 out of 10 by L.A.S.H. Zerorez Phoenix
What do you like about our products and services?

Very satisfied with the service. Your representitive, Paul , was very professional and went the extra mile for my carpet. He answered all my questions in a fully understandable way. I will definitely use your service again.

Report a concern   March 5, 2013 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

no chemicals and how fast the carpet dries

Report a concern   March 5, 2013 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

This is the second time I have used your services. I hope to continue for years to come! Really happy

Report a concern   March 5, 2013 — Rated 10 out of 10 by Angie Phillips Zerorez Phoenix
What do you like about our products and services?

Deep cleans

Report a concern   March 5, 2013 — Rated 10 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

prompt, thorough, helped me move few pieces of furniture,Zerorez does what it advertizes.

Report a concern   March 5, 2013 — Rated 10 out of 10 by Michelle Goodlive Zerorez Phoenix
What do you like about our products and services?

Prompt service, knowledgeable about products, promoted discounted rates without being pushy but educational. Enjoyed the service from start to finish including the follow up. Very professional!

Report a concern   March 4, 2013 — Rated 9 out of 10 by W.C. Zerorez Phoenix
What do you like about our products and services?

Non-toxic. Good customer service.

Report a concern   March 4, 2013 — Rated 10 out of 10 by S.T. Zerorez Phoenix
What do you like about our products and services?

How clean everything is.

Report a concern   March 4, 2013 — Rated 3 out of 10 by J.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

First the cleaning was to be a suprise for my wife and I specifically asked you to not contact her and gave the appropriate email and phone numbers, unfortunately you contacted her.
Second, your associate seemed ignorant of what kind of tile I had in my home and disagreed with me even though he was incorrect. Lastly he was all too eager to nickle and dime me to run the cost up.

Report a concern   March 4, 2013 — Rated 8 out of 10 by B.H. Zerorez Phoenix
What could we do to improve?

Well I listen to 94.5 kool and maria knight is always talking about the special if you mention her name. At the time I used you it was 119 for three rooms and I had to pay 134.00 The girl I talked to said there was no sale or promotion at the moment. Now it is 129. I liked the service but when you don't get the special you are told about it is uncomfortable and I should not have to make sure I get the right price.

Report a concern   March 4, 2013 — Rated 10 out of 10 by F.D.J.F.T. Zerorez Phoenix
What do you like about our products and services?

The way it cleans.

Report a concern   March 4, 2013 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

Your technician Brian was very friendly, knowledgable, and helpful with all my questions. I really liked that the product did not leave any smell like perfume or fragrance as these give me a headache. I was impressed with the product because it got all the pet stains from our carpet and left it looking almost new again. I will definately be using Zerorez to have my ceramic tile cleaned shortly. Thank you!!

Report a concern   March 4, 2013 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

No chemicals and the citrusy stuff smelled great!! and no crispy carpet!!

Report a concern   March 4, 2013 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

I already filled this out last week...if you did not receive it please send it again. Thanks

Report a concern   March 4, 2013 — Rated 0 out of 10 by J.J.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The reason we chose zerorez is to clean our carpet. It did not remove the smell from our carpet that we are experiencing. Not to mention the woman my wife made the appointment with said it would remove those types of smells, based on personal experience. I feel like the guy got out carpet wet with hot water and that's it.

Report a concern   March 4, 2013 — Rated 9 out of 10 by P.A.Y. Zerorez Phoenix
What do you like about our products and services?

Great cleaning ..on our carpet and tile

Report a concern   March 4, 2013 — Rated 7 out of 10 by S.C. Zerorez Phoenix
What could we do to improve?

Communication. I was told I would be called 30 min before the tech would arrive and I was called 10min. Then when he was almost done I was called to be told he would be late.

Report a concern   March 4, 2013 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Very professional,from start to finish.Carpets dryed quickly. I do think paperless should be an option.Most older customers may have a problem with all of this.

Report a concern   March 4, 2013 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

The carpet came out very nice and the tech was extremely pleasant and polite.

Report a concern   March 4, 2013 — Rated 10 out of 10 by K.E. Zerorez Phoenix
What do you like about our products and services?

Technician was very nice and did a great job. The carpets look great!

Report a concern   March 4, 2013 — Rated 8 out of 10 by M.S. Zerorez Phoenix
What could we do to improve?

I thought the service was ok. The dirty spots still seemed kind of dirty, which was a bit disappointing. Guess I had too high of hopes.

Report a concern   March 4, 2013 — Rated 10 out of 10 by G.N. Zerorez Phoenix
What do you like about our products and services?

Service man was very knowledgeable about flooring. Very friendly.


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