Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84377 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 14, 2013 — Rated 9 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

I like knowing there is no soap residue in my carpet. I do wish a couple of spots had come out better but the Tech. did warn me they may not

Report a concern   March 14, 2013 — Rated 9 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

The service was fast and efficient. No residue

Report a concern   March 14, 2013 — Rated 10 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

Service was great and was a #10

Report a concern   March 14, 2013 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

Quick, friendly technicians

Report a concern   March 14, 2013 — Rated 0 out of 10 by C.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was told the technician would come between 1 and 3. Technician did not show up until 4 and told me he could only address the urine smell in the guest room if he knew EXACTLY where the stain was, and even then there "really wasn't anything he could do". My carpets did not look much different and I vacuumed up quite a bit of debris even after the cleaning. I am mostly upset that your company had a tecnician show up an hour after the latest quoted time. I have already told my friends and family not to use your company, and I will never use you again.

Report a concern   March 14, 2013 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

The young man who came to clean our carpets was very friendly, professional and competent in every way. The process of Zerorez cleaning is one of the best we've ever had... leaving our carpets clean and soft. We will definitely use Zerorez again in the future!

Report a concern   March 14, 2013 — Rated 10 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

Technician arrived promptly and carpets look great.

Report a concern   March 14, 2013 — Rated 10 out of 10 by Gwynne Quagliozzi Zerorez Phoenix
What do you like about our products and services?

Kirby was very thorough. He was very professional.

Report a concern   March 14, 2013 — Rated 9 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Carpet was cleaned fast and dried quick.

Report a concern   March 14, 2013 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Wally and his partner were very professional and polite and did a great job. I am extremely happy.

Report a concern   March 14, 2013 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

I like that you don't use any chemicals.

Report a concern   March 14, 2013 — Rated 8 out of 10 by S.B. Zerorez Phoenix
What could we do to improve?

Provide a complete price list for various options including chairs, additional room, etc. before the appointment.

Report a concern   March 14, 2013 — Rated 10 out of 10 by K.F. Zerorez Phoenix
What do you like about our products and services?

No chemicals are used and the carpets became super clean!

Report a concern   March 14, 2013 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

I like that chemicals are not used.

Report a concern   March 14, 2013 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

I like that there was no smell to the cleaning solution. Our carpet looks brand new. The technician was very polite and knowlegeable. Thanks.

Report a concern   March 14, 2013 — Rated 10 out of 10 by David & Charlene Weinberg Zerorez Phoenix
What do you like about our products and services?

simplicity' your representative was professional, knowledgeable, and polite.

Report a concern   March 14, 2013 — Rated 10 out of 10 by F.B. Zerorez Phoenix
What do you like about our products and services?

All of the staff were extremly knowledgeable about the product and let me know what to expect.

Report a concern   March 14, 2013 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

The carpet is clean and looks great.
This is the fourth time we've had your guys and we wouldn't consider a change.
Although the technician was much later than expected, we were informed and kept in touch.

Report a concern   March 14, 2013 — Rated 7 out of 10 by G.F. Zerorez Phoenix
What could we do to improve?

Always explain the standard service charge whenever a customer calls for service so they know exactly how
much it will cost.

Report a concern   March 13, 2013 — Rated 10 out of 10 by Allan Richards Zerorez Phoenix
What do you like about our products and services?

The product application and result was very good. Better yet was the respect for my time. Two days prior I was given a two hour window. I honestly expected it to be a half hour after the latest given. Instead I recieved a call a good half hour prior to the early time and by the earlier time, the tech was already here and at work.

Report a concern   March 13, 2013 — Rated 10 out of 10 by Kim Villella Zerorez Phoenix
What do you like about our products and services?

Technician was friendly, knowledgeable, and hard-working. He didn't mess around. Everything came out looking great. The tile and grout haven't been so clean and shiny in years! And the ad is right- the carpet is soft to the touch when dry. Awesome job - a company who delivers what they advertise!

Report a concern   March 13, 2013 — Rated 10 out of 10 by Michelle Green Zerorez Phoenix
What do you like about our products and services?

Great job and ease of scheduling

Report a concern   March 13, 2013 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Carpet dries faster, friendly staff. Happy with results!

Report a concern   March 13, 2013 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

no chemicals!

Report a concern   March 13, 2013 — Rated 7 out of 10 by R.D. Zerorez Phoenix
What could we do to improve?

first visit was not very good

Report a concern   March 13, 2013 — Rated 9 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Timely service. The technicians are always well groomed and very polite.

Report a concern   March 13, 2013 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

The fact that you don't soak the carpet and your servicemen are always accurate and polite.

Report a concern   March 13, 2013 — Rated 9 out of 10 by L.J. Zerorez Phoenix
What do you like about our products and services?

Zerorex does not use soap or chemicals to clean carpets. They were prompt, the serviceman was polite and eager to please by going over a soiled area twice. The carpet came out beautiful.

The only concern I had was that Zerores does not help move furniture. Living in a retirment community, that could be a issue with many of my neighbors and friends and the only reason I would hesitate to recommend your company.

Report a concern   March 13, 2013 — Rated 10 out of 10 by Shellie Daniels Zerorez Phoenix
What do you like about our products and services?

The carpets were cleaner than I have ever seen.

Report a concern   March 13, 2013 — Rated 10 out of 10 by Nickie Stefaniak Zerorez Phoenix
What do you like about our products and services?

The non-chemical solution and the quick dry.


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