- Phone: (480) 507-2419
- Visit Website
based on 84399 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service, friendly provider and carpets look amazing!
First of all, they told me they would give me a30 minute notice of when they are coming. 10 minutes later my husband called me at work to say they were already here and were almost done, apparently this was a different guy than who was supposed to come. I work 10 min from home. I wanted to be home before hand so I can move things out of my office. I was charged by room.$45 a room. My office room got only 30 square ft washed. Then I just wanted an area rug washed around the edges. The rug is 7x10 I just wanted the edges. He chg me $84 for the little bit. Almost as much as the initial $135 I was quoted. The area rug was done before I got home. I would not have had that done. It cost $200 instead of the $135 I was expecting.
The technician was very nice and did a good job! Because of him, Zerorez gets a 7.
I expected a 30 minute lead time. The outcome would have been different.
I was impressed with All the top of the line quality equipment. It truly left no sticky residue or weird smells during the cleaning process and after.
And the customer service on all fronts was impeccable! Zerorez Technicians are very educated about what they are doing and will answer any questions you have, including proper future care for any type of flooring.
They’ve definitely made a believer out of me and now I’m a Zerorez customer for life. I’m never wasting my hard-earned money on any other cleaning company again!
On time. Knowledgable and did a great job.
Was offered a special coupon price and when the job was finished the company added $20 for the environment ... what's that. It took my time and a phone call to get it right. NOW ... after the carpet dried we are leaving foot prints all over when we walk on it. It is like soap is left in the carpet. Very disappointed with the service. The representative was very nice and worked hard and neat throughout the rooms. He was not the problem ... it is the final job looks wrong. I never seen foot prints after all other carpet cleaning jobs. Time to go back to Stanley Steamer for excellent results.
Name removed - 18073 W. Ivy Lane - Surprise, AZ 85388
I like that my carpets come out looking so clean and stay clean for a long time.
We felt the spots we had could have been removed to a better degree.
The finished product is always very good. The operator was very knowledgeable and informative.
The serviceman who came today, March 22, 2024, was outstanding!!! He did a marvelous job and worked very hard!!! He was knowledgeable and personable.
Jeff did an amazing job and was we were very satisfied on how clean he got our floors and carpet. He was very perfessional and careful. We would definitely recommend Zerorez.
`On time
`quick and efficient
`Left things like he found them
`Friendly
The people who work for Zerorez are always very professional. They know their products and what they can do, make sure your home is protected from the hoses, work quickly and efficiently and leave your rugs fresh and clean.
You a great job at a fair price
The Zerorez tech that came out was fantastic. He communicated exactly what he was going to do and what it would cost. Plus he updated me real-time along the way. Unfortunately, I don’t remember his name and I don’t see it on the invoice, but he was literally the best carpet cleaning person I have ever had over 30 years of service from a multitude of companies. I hope you are able to determine who he was so he gets credit. He really was that good.
The employees are always professional knowledgable thorough and helpful. Products that stands up to anything else on the market and does a great job.
Professional, efficient and dependable
Although my initial review was pleased with the results I have changed my mind
Our carpets now have a wet dog smell and I cannot get that out
I still feel the tech was very nice but I will not be calling back for more services and will not recommend Zerorez
Cleanliness
The lack of chemicals.
Good worker . Polite, well trained, good communications.well pleased ! Thanks, First name removed
Great process, friendly workers and good prices!
Aaron- the carpet technician.
Alex was great he went over the entire process with me and answered any questions that I had. Very happy with the overall results. Would recommend your service to everyone.
The carpets look fantastic. The light color tends to show dirt more. Now they look almost completely clean. The guy who did the cleaning was friendly and professional. He explained everything very clearly and answered our questions.
My carpet looks almost new my service tech was awesome he told me what he was doing and was very professional and friendly as matter of fact the next time I
Get Zero Rez I am asking for him
Great!
My technician looked out for my floors matainance in the long term and did a fantastic job cleaning them.
The carpet and grout cleaned up nicely.
Use of natural water to clean carpet. Carper dries very quickly.
Cesar was very professional, friendly, and courteous. He did a great job on our carpets and area rugs, and offered a specialized service for our Turkish rug runner. That was appreciated. He did a good job and didn't take a long time, plus he was early. I would use Cesar again to do my carpets.