Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85146 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 20, 2024 — Rated 10 out of 10 by Barbara Ashby Zerorez Phoenix
What do you like about our products and services?

The technicians were knowledgeable, professional and personable. The carpet looked great on completion. I would definitely recommend d Zeroz.

Report a concern   May 20, 2024 — Rated 10 out of 10 by M.V. Zerorez Phoenix
What do you like about our products and services?

Have been a long time customer - great service and clean results.

Report a concern   May 20, 2024 — Rated 10 out of 10 by Patsy McDowell Zerorez Phoenix
What do you like about our products and services?

Matt S is such a great person and hard worker, showed up a little early and worked hard for over 5 hours. He cleaned my rugs, my bedroom carpets, my tile and my sectional. My house is so clean and everything looks great! Thank you Matt, you rock!

Report a concern   May 20, 2024 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Rug looks great

Report a concern   May 20, 2024 — Rated 10 out of 10 by Linda Shy Zerorez Phoenix
What do you like about our products and services?

The carpet and tile turned out great. The Zerorez technician, Jeff, was polite and careful. He did a good job.
The carpet did not get crunchy like they promised and was fluffy again.

Report a concern   May 20, 2024 — Rated 8 out of 10 by D.S. Zerorez Phoenix
What could we do to improve?

I believe too expensive.

Report a concern   May 20, 2024 — Rated 10 out of 10 by C.O. Zerorez Phoenix
What do you like about our products and services?

Very professional (Cody)

Report a concern   May 20, 2024 — Rated 10 out of 10 by J.O. Zerorez Phoenix
What do you like about our products and services?

Jacob was friendly, honest and did a fantastic job

Report a concern   May 20, 2024 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

No chemical residue.

Report a concern   May 19, 2024 — Rated 10 out of 10 by Nikita Hays Zerorez Phoenix
What do you like about our products and services?

Our ZeroRez cleaner was awesome! He showed up early, cleaned thoroughly, and was polite throughout the experience. I’ll be using this company again! Thank you.

Report a concern   May 19, 2024 — Rated 10 out of 10 by V.R. Zerorez Phoenix
What do you like about our products and services?

The carpet looks amazing. I like the feel of the carpet after your cleaning process. Ryan was our technician and was very attentive and professional.

Report a concern   May 19, 2024 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Scheduling online

Report a concern   May 19, 2024 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

The carpet feels clean

Report a concern   May 19, 2024 — Rated 10 out of 10 by S.T. Zerorez Phoenix
What do you like about our products and services?

Re was awesome

Report a concern   May 19, 2024 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

The carpet (9 years old) looks fantastic. Polite, on time, very professional…

Report a concern   May 19, 2024 — Rated 10 out of 10 by Lindsey Snider Zerorez Phoenix
What do you like about our products and services?

Service was prompt and efficient. Results were great!

Report a concern   May 19, 2024 — Rated 10 out of 10 by Karen Rice Zerorez Phoenix
What do you like about our products and services?

Customer service was excellent. Received coupon on Facebook. No questions asked—gave me the price, did an excellent job on our carpet. Very professional.

Report a concern   May 19, 2024 — Rated 4 out of 10 by L.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There is stain in one of the rooms. It was not there prior to the service. It’s bad.

Report a concern   May 19, 2024 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

The tech that came to my house was extremely professional. I will definitely recommend to others.

Report a concern   May 19, 2024 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Friendly, efficient and the carpet looks great!

Report a concern   May 19, 2024 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

You do not use chemicals.

Report a concern   May 19, 2024 — Rated 10 out of 10 by J.N. Zerorez Phoenix
What do you like about our products and services?

Excellent customer service, easy scheduling, great product, carpets look good!

Report a concern   May 19, 2024 — Rated 5 out of 10 by D.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The edges were not the great on cleaning. Ciuld have been much better. The adverts does not match the actual lifting of stains.
I was expecting more out of this service

Report a concern   May 19, 2024 — Rated 10 out of 10 by Kerry ODaniels Zerorez Phoenix
What do you like about our products and services?

Very efficient and my carpets look brand new. The technician was very polite and explained the process to me. He was very thorough, looking for urine stains from pets, etc. This company will be my "go to" company in the future.

Report a concern   May 18, 2024 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

No chemicals.
Service was very professionall.

Report a concern   May 18, 2024 — Rated 1 out of 10 by P.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have accent carpets in my master, den and living room that are over the wall to wall carpeting and my dining area a what accent carpet under my table.
1- The accent carpets were cleaned but not the carpeting underneath.
2- the white area carpet under my dining table did not clean well.
I will go back to my original cleaner I have used as they take the accent carpets, clean off site and bring them back ( the white carpet under my dining table was always perfectly clean).
I do have to say the gentleman that came was very courteous.

Report a concern   May 18, 2024 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Service polite and timely

Report a concern   May 18, 2024 — Rated 9 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

On time , good job.,

Report a concern   May 18, 2024 — Rated 10 out of 10 by H.M. Zerorez Phoenix
What do you like about our products and services?

Colton was on time and friendly. He explained the whole process and talked us thru our options. He was NOT pushy. Very professional and worked diligently. Would definitely use ZeroRez again if Colton could be our service guy!

Report a concern   May 18, 2024 — Rated 0 out of 10 by D.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The stains in my rug are unchanged from before the service


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