- Phone: (480) 507-2419
- Visit Website
based on 84393 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet was unfortunately still very stained. And filthy. I had to go back with a machine and the water that came from it was jet black. I’m not sure if it was the technician, but it was a terrible cleaning. I requested a refund but was denied. I have used this company for years in many of our property management properties, but after this past experience (and a couple other cleanings that were less than satisfactory), I think we are done.
Customer service is always great, but the quality of the actual cleaning is just not good enough lately.
Professional
The person who did the work!! He was so personal, friendly& thorough!! Our carpet looked like new after cleaning!
The staff, services, rates, respect of my house from the staff
Well, we have had this company clean our carpets before, and we were very satisfied. What was different this time as apposed to the other time was the pricing. In the past, we called and were given a price for the area we wanted cleaned. They came cleaned it for the price we were quoted and left. Now this time we had the same type of stains as the last time but, the price they gave us at the time of cleaning was way more than what we were quoted at the time of cleaning. Now we had the same kind of stains. The technician explained that the original price is just an estimate, and not a guarantee..it is up to the technician to determine the severity of the stains and what it would take to clean those stains. I understand that. We actually decided to go with the extra cleaning charge for stains in our master bedroom and the standard cleaning charge everywhere else. As it turned out, having paid the extra charge for our master bedroom, didn't mater because they didn't get the stain out completely..This was the same type of stain in our carpet as the previous cleaning. Overall, the cleaning was wonderful when completed but, with the vast difference in pricing from the original estimate to the final pricing was really disappointing. Customer service did discount the service to compensate for our disappointment, which I was very appreciative for. I'm just not sure I would go with this company again before shopping around.
The fact that it doesn’t leave a residue on the carpet and it stays cleaner longer
It is clean and without chemicals....no smells. The technicians are very professional and work in a timely manner. I choose ZeroRez everytime. Thanks!
Or floors look and feel clean and brand new! The techs were great and helpful and offered suggestions to keep our floor nice.
Zero Rez is safe for pets and people, and does a great job cleaning
Efficient and affordable! Thanks!
The workee was great and took a good amount of time to clean the carpet
Very happy!
The person cleaning the carpet.
The person taking my appointment.
No residue.
The guy that came out to help me was really really good. He got my couches really really clean. My dog had vomited on them. He got sick and he did an amazing job. I would give him a 10 out of 10
Sean and his partner were very polite and the job was done as expected. Recommend them highly
I like the idea of using hot water and steam to clean instead of so many suds chemicals. The technician listened to my needs and worked very hard. He also made me aware of some issues I hadn’t considered. Made getting the job done easier. I like that your company does dryer vent cleaning and will probably use that option next year.
The young girl that cleaned my carpet did the ABSOLUTE best job that I've ever seen. She's a peach and if you get her you are lucky. You can tell she takes pride in what she does. I haven't seen anyone working this hard in years and years.
ZERO REZ. You are lucky to have her
Friendly professionals did a great job
Cesar was phenomenal. He was friendly, courteous of my home, and he got to work right away. The job was done in a timely manner and he really took the time to make sure I was happy with the end result.
Great company. Clear and concise.
Counting rooms. Some of our rooms are tiny, and one is a normal size living room. They count the living room as 2 rooms.
The tech was great. He did an excellent job.
The employees first and foremost. We have used your company 4-5 years and the results is always amazing. You need to work on your pricing - too expensive for area rugs.
The carpet looks awful not clean This is the first time I have been displeased with your company
Excellent work. Tech was over the top in workmanship.
Results were better than expected. Price was great
The service was great with our technician. He ended up coming early and notified us promptly. He walked us through his recommendations for the treatment of our carpets since we have animals and were leaving a rental property. The carpets looked great after the service was completed and were dry by the next day! The only thing that was a negative was lights were left on after he left and since we were all moved out of the home they stayed on for about 24 hours. I would use ZeroRez in the future!
The representative Austin was very friendly and did a great job! I would ask for him again.
No detergents used and technicians are courteous and respectful of property
Professional, timely and friendly
Thorough job
Nice people
Efficient and effective
Helpful
I have a cream colored sofa that has some linen in it, and the girl who came to clean my sofa was upfront and telling me that the normal process would not work. That we could try dry cleaning, and it worked beautifully! She did a really great job she was upfront And I am very pleased to the way it turned out.
Clean and fresh