Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84388 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 10, 2013 — Rated 10 out of 10 by Marsha Hollister Zerorez Phoenix
What do you like about our products and services?

Prompt, efficient, pleasant, did a great job.

Report a concern   November 10, 2013 — Rated 9 out of 10 by N.P. Zerorez Phoenix
What do you like about our products and services?

I simply rated a 9 and not a 10 b/c we have dark carpets so I can't be 100% confident that stains and such were removed.

Report a concern   November 10, 2013 — Rated 4 out of 10 by W.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There are still many spots and stains left on the carpet after the cleaning

Report a concern   November 10, 2013 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   November 10, 2013 — Rated 2 out of 10 by L.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Scheduling was not what we requested. Technician was able to come about an hour early which was great then his equipment broke down (the truck) and so he was not able to get started on the job until almost an hour and a half after the scheduled time and was at out house until about 7pm. This was not the technician's fault.

Report a concern   November 9, 2013 — Rated 10 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

I was very impressed with the carpet cleaning, and especially impressed with the young men who came. Albert and the other man (I can't remember his name) were very professional and friendly and went out of their way to ask my opinion during the cleaning process. Very happy with everything.

Report a concern   November 9, 2013 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

Since my carpets were cleaned a day ago there hasn't been enough time to see how well it worked. Ask me again in 6 months as I will be qualified to comment. Thank you

Report a concern   November 9, 2013 — Rated 10 out of 10 by Deb Katauskas Zerorez Phoenix
What do you like about our products and services?

I appreciate the professional service, the quality of the cleaning, and the quick-drying.

Report a concern   November 9, 2013 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

I have used Zerorez for years and have referred to my clients and freinds. They do an excellent job.

Report a concern   November 9, 2013 — Rated 10 out of 10 by Kay Wright Zerorez Phoenix
What do you like about our products and services?

Nick, the technician,was very professional and knowledgable. We have two dogs and Nick took extra time on the stained areas. Our carpet looks new again. I will use zerorez again and will refer my friends.

Report a concern   November 9, 2013 — Rated 10 out of 10 by Eileen Greene Zerorez Phoenix
What do you like about our products and services?

A little pricy but the service was terrific and the carpets although not dirty had not been cleaned in 2 years they needed to be refreshed and they look great.

Report a concern   November 9, 2013 — Rated 0 out of 10 by R.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Heavily soiled areas not cleaned

Report a concern   November 9, 2013 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

we are quite particular and were very happy with results and our tech Tyler.

Report a concern   November 9, 2013 — Rated 10 out of 10 by V.R. Zerorez Phoenix
What do you like about our products and services?

I like that all your equipement is contained in your vehicle, so you don't even need my water. The carpet is so clean and not crunchy after it dries. No harsh chemicals are used in your cleaning process. Thank you for the great service.

Report a concern   November 9, 2013 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

The carpet was not soaking wet when completed and had a nice smell to it.

Report a concern   November 8, 2013 — Rated 10 out of 10 by Kathy Burke Zerorez Phoenix
What do you like about our products and services?

I liked the person who cleaned my carpets. He was extremely knowledgable and helpful.

Report a concern   November 8, 2013 — Rated 1 out of 10 by T.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You do not have the capability to do tile/grout countertops. The technician gouged out sections of impossible to replace vintage tile on the edges of my kitchen countertop. He came with some sort of plate size apparatus. I had to leave shortly after he arrived (big mistake). It was clear he did not do several surfaces of countertops (by oven, etc) as there was still dust. I spent a lot of money to have the counter tops damaged and no cleaner than when he arrived. You should not take any jobs for tile countertops or bath/shower tile.

Report a concern   November 8, 2013 — Rated 10 out of 10 by V.S. Zerorez Phoenix
What do you like about our products and services?

Really cleaned my tile and grout. Looks like new.

Report a concern   November 8, 2013 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Our carpet looks almost new

Report a concern   November 8, 2013 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

arrive on time, and have always done a better job than i had hoped for. cleaning tile - you never can know what to expect.

Report a concern   November 8, 2013 — Rated 10 out of 10 by M.S.F. Zerorez Phoenix
What do you like about our products and services?

Excellent service, reasonable prices, and a super job!! I'm ready for the holidays!! Thank you Zerorez!!!!

Report a concern   November 8, 2013 — Rated 6 out of 10 by V.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Brian and Peter did the initial cleaning. The grout didn't look any different to me after they did the cleaning. Brian came back the next day and did a terrific job recleaning the grout. He was real kind and ensured me he would do everything he could to meet my expecations. It looks much better now, but still stained in some areas. (Not anyone's fault, just unfortunate the the previous owners didn't take better care of it.)

Only other feedback would be that I think $1000 is a lot of money for tile cleaning. Also, my initial quote was $357 excluding the shower and the bathrooms, so the additional $643 was a little tough for me to justify.

Report a concern   November 8, 2013 — Rated 5 out of 10 by D.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I couldn't tell the difference between your company and any other that I've had clean the carpets. The service tech was superb.

Report a concern   November 8, 2013 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Quick dry, friendly and hard working carpet cleaner

Report a concern   November 8, 2013 — Rated 10 out of 10 by V.C. Zerorez Phoenix
What do you like about our products and services?

Professional, courteous, efficient, and the product itself is fantastic! This is the second time I have used you and I will continue to do so.

Report a concern   November 8, 2013 — Rated 8 out of 10 by E.A. Zerorez Phoenix
What could we do to improve?

Couldn't use the coupon that was emailed to me. Allow return customers to use coupons. The room size that is allowed for the 3 room special is too small. 2 of my rooms did not qualify and I was charged extra for each of them. Carpet cleaning gets expensive when all the "extras"are added. The technician did a good job.

Report a concern   November 8, 2013 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Professional, polite and courteous and explained the process.

Report a concern   November 8, 2013 — Rated 9 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

professional; carpets look good; and the all purpose cleaner the tech gave me to try seemed really good on windows. I just wasn't ready to spend that much on a water product after paying for the carpet cleaning.

Report a concern   November 8, 2013 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

No after smell, dries fast, very clean finished product. Had a chair cleaned and it is like
new.

Report a concern   November 8, 2013 — Rated 9 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

We like the fact that there is no soap residue.


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