- Phone: (480) 507-2419
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based on 84388 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional technician. Did a good job on some very worn carpet.
I loved how bright the carpets were after the cleaning . Plus the lack of residue! The tech was informative and thorough!
fresh smell, looks great, the carpet is springy again
The commitment to excellence from my tech, CJ, was above and beyond. Customer service was first class. Thank you, Deb Last name removed
Your service guy was very helpful and polite. Left us feeling like the house and carpet was very clean.
The service team was very competent.
Everything..and Albert Gutierez is a fantastic tech
I was very happy with the on site service/ cleaning. Loved the feel if the rugs after cleaning
The technician wad great and handled everything very professionally, which would bring be back again.
My only concern is with your scheduling process. We requested am before noon appointment, then two days before told
1-3. Didnot show up until 4. Need to figure out a better way to schedule
Your company did compensate for the delay, which I did appreciate
Name removed
Carpet looks and feels the best it ever has after a cleaning.
They are on time, careful, courteous and my carpets looks great.
Our carpets have been cleaner after having them cleaned by zerorez than any other carpet cleaner.
Anneliese S.
Keith the tech was VERY professional and courteous. I have two dogs which have taken a toll on my tile floor and carpet. Keith
made the tile and carpet look like new without that funky chemical smell that can linger for hours(yuk). Thanks again Keith and Zerorez ;-)
The technician was prompt and friendly. He did an AWESOME job on our carpets.
technicians were very professional and nice. everyone at the company worked to ensure we were satisfied with the work that was done.
Jonathan arrived about an hour and a half early but he did call in advance to let us know he was coming. Thankfully I had done my vacuuming early and was prepared. He went right to work completing his job in a reasonable time and with very little mess on the tile floor and no marks on the walls. He set up the fan to dry the carpet without blowing the vertical blinds around and didn't knock over any knick knacks. The cleaning product smelled good and the carpet was not too wet when he was done. Jonathan showed me how Zerorez worked on the tile and gave me a ballpark estimate for cleaning the tile at a later date. He cleaned 4 areas in about 2 1/2 hours and it looks great.
Great results, courteous, professional staff,
seems to clean nicely
No chemicals
We are very pleased with your company. Some highlights are: Professionalism from beginning to end. Dedication in working on some very tough carpet stains. Honest and trustworthy company and representatives. Definitely recommended and will be a repeat customer!
There's no doubt ZR is more expensive than other carpet cleaners. My belief was this meant the service was superior to other companies. Having used Stanley Steamer for years, I can say without question that ZR is by far SUPERIOR in every way. From the service provided by your phone customer service team, to the professional that did the cleaning (dang it, I wish I could remember his name), to how clean he got the carpets. A++ all around.
Fast and great results.
No chemicals were used
Your rates for carpet cleaning were competitive. Your upholstery cleaning was a bit much, though, considering the surface area covered. One chair costs more than one room! The only reason I had you do my couches vs. another company was for the sake of not having to come home from work on multiple occasions to meet a technician.
I liked that there was no residue (obviously, :)).
The technician, Andrew, explained everything he was doing. He worked very hard and asked several times if I was happy with what he was doing. I was extremely satisfied with the service!
Service tech was a very nice person, a good face for your company
CArpets were super clean and dried quickly. Technician was great! He was careful, neat and thorough.
did not use soap and carpets look great.
Advise customers that you will be using there water when providing service. Not when you show up to provide service and then ask, "can I hook up to your faucet." If you do this, you should give a discount to the customer instead of just saying, "oh this truck I brought today is one of the trucks that doesn't have it's own water on it." This tells me that the customers that get these trucks with water on them does not have to use their own water unlike the ones that do and in return will then have an added cost on their water bill.
The promptness and professionalism of your employees as well as the quality service/result.
The zero rez cleaning process seems to work well on my carpets and lasts for awhile. The technician was great. He was knowledgeable, worked quickly and neatly....and had a pleasant personality!