Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84390 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 19, 2013 — Rated 9 out of 10 by B.A. Zerorez Phoenix
What do you like about our products and services?

Excellent cleaning of carpet and tile.

Report a concern   December 19, 2013 — Rated 10 out of 10 by D.A.J.S. Zerorez Phoenix
What do you like about our products and services?

Jeff and Erin were very polite, thorough and friendly. They did an excellent job, explained everything and worked quickly. It was a pleasure to have them do the work.

Report a concern   December 18, 2013 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

I was so amazed by this product. The tile floor in the kitchen/dining area had not been deep cleaned for quite some time and the original grout color now shows through. WOW I am impressed. Thanks!

Report a concern   December 18, 2013 — Rated 10 out of 10 by Monique Shiflett Zerorez Phoenix
What do you like about our products and services?

i loved the fact that the stains were completely removed from my carpets and furniture, and there was none of that crunchy feeling left behind from other things that ive tried in the past to remove the stains, i would more than recommend the company to friends or family, im going to tell the whole world!

Report a concern   December 18, 2013 — Rated 10 out of 10 by K.A. Zerorez Phoenix
What do you like about our products and services?

Very professional service!

Report a concern   December 18, 2013 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Keith worked extremely hard all day on our flooring, carpeting, rug, couch & loveseat. We couldn't be more please with the work Keith did, nor his attitude. He was extremely pleasant and polite. The grout turned out looking like new, and the carpet is clean and soft. One thing I especially didn't like about Stanley Steamer is that the carpet would be wet for 2-3 days. This was not a problem with Zerorez. The carpet was almost dry by the time we went to bed, even though Keith did not finish until early evening. Outstanding job.

Report a concern   December 18, 2013 — Rated 9 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

The ingredients

Report a concern   December 18, 2013 — Rated 3 out of 10 by N.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I got my carpets cleaned (which are only a year old) to get rid of some pet urine and the associated smell and still (weeks later) it smells worse than before. I chose your company because of its natural/no chemical process, which obviously doesn't work.

Report a concern   December 18, 2013 — Rated 10 out of 10 by Mark Hollenbach Zerorez Phoenix
What do you like about our products and services?

Quality, honesty and price. Zerorez turned an absolutely horrendous carpet throughout our house into a home that is now again welcoming guests without embarrassment. Well done and my wife raved about the professionalism of the Zerorez representative that serviced our home.

Report a concern   December 18, 2013 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

I like that the products used don't have a strong chemical ingredients so the house doesn't smell for hours afterwards.

Report a concern   December 18, 2013 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

No residue left in the carpet, they got stains and pet odor out, and my carpet looks fresh and clean almost like new.

Report a concern   December 18, 2013 — Rated 10 out of 10 by D.E. Zerorez Phoenix
What do you like about our products and services?

You showed up when you said that you would and completed the work in a very timely manner. The work performed on cleaning the carpet in 3 rooms came out very good. I will definitely be in touch with your company again.

Thanks!

Report a concern   December 18, 2013 — Rated 4 out of 10 by A.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech that came to our home was fantastic and worked very hard to get out the spots we have. However,I was really hoping, due to the hype I've heard on the radio, that our spots would not resurface. Don't get me wrong, our carpet deffinately looks better than it did. I was just overly excited maybe about this new water technology, but our spots did resurface in less than 24hrs. Since we paid Zerorez more than our usual guy and got the same results we will go back to our usual guy next time for a less expensive clean. Maybe our carpet and urine stains(from our little terrior mutt)is beyond help?!

Report a concern   December 18, 2013 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

quality, non crunchy carpets, fast drying time, amazing spot removal,

Report a concern   December 18, 2013 — Rated 9 out of 10 by Ryan Tucknott Zerorez Phoenix
What do you like about our products and services?

The service, the cleaning technology and the results.

Report a concern   December 18, 2013 — Rated 9 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

They arrived on time and completed the work quickly. Carpet looks good.

Report a concern   December 18, 2013 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Knowledgable employees and how quickly the carpet dried.

Report a concern   December 18, 2013 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

The results are wonderful!

Report a concern   December 18, 2013 — Rated 9 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

We like the way the carpet smells and feels. But you ned to work on your communication. We never got a call to say you were on the way.

Report a concern   December 18, 2013 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Result makes it pleasant to come home to a clean space.

Report a concern   December 18, 2013 — Rated 10 out of 10 by Terri Porter Zerorez Phoenix
What do you like about our products and services?

Prompt, no residue that makes carpet crispy, no upselling.

Report a concern   December 18, 2013 — Rated 10 out of 10 by Gerry Hecht Zerorez Phoenix
What do you like about our products and services?

Hard working tech's and always willing to get our feedback before they leave.

Report a concern   December 17, 2013 — Rated 9 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

professional employee

Report a concern   December 17, 2013 — Rated 10 out of 10 by A.G.H. Zerorez Phoenix
What do you like about our products and services?

Very little smell and clean rugs

Report a concern   December 17, 2013 — Rated 10 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

Carpet always looks great

Report a concern   December 17, 2013 — Rated 4 out of 10 by J.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

At this time, there is much of the grout that still appears dirty. The parts that came clean are amazing but there are many areas that did not. I gave time to let it dry like I was told but it's approaching 48 hours and the parts that are still dark look like it is still dirty. In addition, there was a substantial film left over from the cleaning. On the fridge, it was rather difficult to remove and around corners also. I understand the machine you use is round, but rooms are square and for the service that you advertise I would expect the corners would at least get wiped up so the film left over is not so substantial. I am also confused over the claim that only water is used because I don't think any water would leave that type of film behind.

Report a concern   December 17, 2013 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

Services workers were on time and did a fantastic job.

Report a concern   December 17, 2013 — Rated 10 out of 10 by W.S. Zerorez Phoenix
What do you like about our products and services?

Very quick service

Report a concern   December 17, 2013 — Rated 4 out of 10 by T.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Curtains were wrinkled after the tech tied them up to keep them from getting damaged or wet during the process. Suggesting that we "spray them with warm water" isn't much of a solution. Heading out to buy a garment steamer to do it properly.
Carpets were done well, but not much customer service on the back end with my complaint that I called in today.

Report a concern   December 17, 2013 — Rated 8 out of 10 by J.H. Zerorez Phoenix
What could we do to improve?

pricing is a little steep


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