Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84390 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 15, 2013 — Rated 10 out of 10 by J.Y. Zerorez Phoenix
What do you like about our products and services?

Great service. Technician was friendly and did a great job

Report a concern   December 15, 2013 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

The technician was professional and explained the procedure as well as letting me know I was invited to inspect each room as he went and ask him to go over anything I wanted. He worked hard and did an amazing job!

Report a concern   December 15, 2013 — Rated 0 out of 10 by S.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

the kitchen floor was very slippery. I slipped and almost fell twice. Plus, for some reason the carpet has a musty odor to it, similar to the smell of dirty laundry that has been around for days.

Report a concern   December 15, 2013 — Rated 9 out of 10 by Cheryl Fanning Zerorez Phoenix
What do you like about our products and services?

My carpet was filthy and your products cleaned it right before my eyes!

Report a concern   December 15, 2013 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

My carpets are clean and soft. There is no residue in the air, which is important for my damaged lungs. The technicians are always competent and friendly.

Report a concern   December 15, 2013 — Rated 10 out of 10 by David Daughenbaugh Zerorez Phoenix
What do you like about our products and services?

Shawn was very professional throughout the whole service. I liked the fact that he didn't pressure any "hard sales" but just informed me of options. The carpets and furniture look great. I liked the fact of no soap residue in the carpets.

Report a concern   December 14, 2013 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Friendly and convenient.

Report a concern   December 14, 2013 — Rated 10 out of 10 by Eric Polansky Zerorez Phoenix
What do you like about our products and services?

Tech. did a great job, we added on grout cleaning and he did same day, we also bought cleaning product and love it,

Report a concern   December 14, 2013 — Rated 10 out of 10 by Frances Servis Zerorez Phoenix
What do you like about our products and services?

Prompt friendly reasonable

Report a concern   December 14, 2013 — Rated 10 out of 10 by Niek Jara Zerorez Phoenix
What do you like about our products and services?

The service technicians were top class, conscientious people, very informative and personable.

Report a concern   December 14, 2013 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

no residue

Report a concern   December 14, 2013 — Rated 10 out of 10 by Thomas and Janice Wheeler Zerorez Phoenix
What do you like about our products and services?

I have had other carpet cleaning companies and my carpets never have come this clean. I also love how soft they are afterwards, not crunchy.

I have recommended you to family and friends, whom have set up appointments too.

Report a concern   December 14, 2013 — Rated 10 out of 10 by Marti Lavis Zerorez Phoenix
What do you like about our products and services?

I was a little disappointed that the tech didn't feel he could help with the cat urined pillow. Mostly because I am slightly disabled and it's hard for me to get the cover off and do as he suggested. But I still think you are the best in the valley.

Report a concern   December 14, 2013 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Your associate Andrew was nice, friendly and helpful. He was thorough and got our carpets as clean as he could!!

Report a concern   December 14, 2013 — Rated 10 out of 10 by D.Q. Zerorez Phoenix
What do you like about our products and services?

Timely, professional, reasonable cost,superior to other methods we have tried.

Report a concern   December 14, 2013 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

Reliable, professional, effective

Report a concern   December 14, 2013 — Rated 5 out of 10 by E.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Still can smell the pet odor. He didnt treat the areas for pet urine

Report a concern   December 14, 2013 — Rated 3 out of 10 by N.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The time slot was not correct when told to me. The technician was great when he was finally here though.

Report a concern   December 14, 2013 — Rated 10 out of 10 by W.D.A. Zerorez Phoenix
What do you like about our products and services?

On my very first time with your company, I bought a gallon of your product to use if we needed to clean our carpet in case of a spill, muddy prints, etc. Your product was just
great.....as for your service, thanks again for an outstanding job, please convey my thanks
to you field representative, he was GREAT !!!!!

Report a concern   December 14, 2013 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

Good job cleaning overall. Great job responding to my concerns in my previous feedback and coming back out make it right without making any excuses. This is what good customer service should be like.

Report a concern   December 14, 2013 — Rated 2 out of 10 by M.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The teck was kind of lazy - he didn't even spot the carpet before he started the cleaning - I still have the spots. He gave me a hard time about pushing a chair back off the carpet. For the kind of money you charge, I expect a little higher quality service from the teck and little bit more professionalism.

A disappointed,
Margaret Last name removed

Report a concern   December 14, 2013 — Rated 10 out of 10 by B.T. Zerorez Phoenix
What do you like about our products and services?

on time service, beautiful results, office personel and service techs so nice to work with.

Report a concern   December 14, 2013 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

the service by your technician Eric was wonderful. He was right on time and very professional and friendly. I highly recommend Zerorez to everyone I know and want you to know what a great job Eric did.

Report a concern   December 14, 2013 — Rated 10 out of 10 by H.K. Zerorez Phoenix
What do you like about our products and services?

outstanding services, tile floors are VERY clean!

Report a concern   December 14, 2013 — Rated 5 out of 10 by S.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Didn't get all spots off my couches and left a dark residue on back cushion of couch.

Report a concern   December 14, 2013 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Personable technicians, flexible about scheduling timing, good about reminding about scheduled times. Do a good job of cleaning carpeting.

Report a concern   December 14, 2013 — Rated 10 out of 10 by Pamela Drapeau Zerorez Phoenix
What do you like about our products and services?

Carpet looks clean again! Andrew was neat and proficient! Loved him! He did his job in the exact amount of time he prdeicted!

Report a concern   December 14, 2013 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

Lack of residue on our carpets.

Report a concern   December 13, 2013 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

The men were courteous and appeared to " very competent".

Report a concern   December 13, 2013 — Rated 10 out of 10 by Elizabeth Magnusson Zerorez Phoenix
What do you like about our products and services?

I like the way the carpet looks after the cleaning, and the fact that there are no chemicals involved.


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