Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84391 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 29, 2013 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

From the first call, everything was delivered just as promised - called the day before to confirm time frame - called 1/2 hr before arrival - showed up on time - professional & courteous representative at the house & did a great job! Thank you!

Report a concern   December 29, 2013 — Rated 10 out of 10 by W.S. Zerorez Phoenix
What do you like about our products and services?

Great job. Customer service orientated. Showed up on time.

Report a concern   December 28, 2013 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Cleans well and dries fast. Staff is prompt, and professional.

Report a concern   December 28, 2013 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Promptness, courteous, no hidden fees.

Report a concern   December 28, 2013 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Arrived on time and provided professional service.

Report a concern   December 28, 2013 — Rated 10 out of 10 by H.R. Zerorez Phoenix
What do you like about our products and services?

I was very happy with the results and your technician Eric...

Report a concern   December 28, 2013 — Rated 9 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Peter was very pleasant, answered any questions we had, and offered to help in any way.

Report a concern   December 28, 2013 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

My carpet wa trashed! The technician was professional and courteous. My carpets look brand new!

Report a concern   December 28, 2013 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

The staff was amazing!!! The results were terrific.

Report a concern   December 28, 2013 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Technician was very thorough and did an excellent job cleaning my carpets.

Report a concern   December 28, 2013 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

The technician was very through and professional. My carpet has NEVER been cleaned this good! He also did a demo on your grout cleaning which I will be doing!!

Report a concern   December 28, 2013 — Rated 10 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   December 28, 2013 — Rated 6 out of 10 by S.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The second tech did a marvelous job on my carpet! My carpet did not take as long to dry as the 1st time, & the carpet felt soft. The tech who did the initial cleaning did not put much effort into it, & seemed more interested in visiting. I watched him for a few minutes, & had to ask him to go back over some areas, which still didn't get clean.
You made good on the cleaning by sending someone who obviously cares about doing a great job, because my carpet looked & smelled like new after the 2nd cleaning.

Report a concern   December 28, 2013 — Rated 10 out of 10 by Sharon Biekert Zerorez Phoenix
What do you like about our products and services?

Fast, professional & effective!

Report a concern   December 28, 2013 — Rated 7 out of 10 by A.A. Zerorez Phoenix
What could we do to improve?

Make sure no spots or stains are missed and left behind.
I still have a few!

Report a concern   December 28, 2013 — Rated 9 out of 10 by R.K. Zerorez Phoenix
What do you like about our products and services?

Technicians are well trained and curtious.

Report a concern   December 28, 2013 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

service was great!! my carpets look great!!

Report a concern   December 28, 2013 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

Getting my carpets cleaned by your company was a friendly, quick and hassle-free experience. Thanks!

Report a concern   December 28, 2013 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Very friendly and efficient. I love the smell and difference the look came out to.

Report a concern   December 27, 2013 — Rated 10 out of 10 by N.F. Zerorez Phoenix
What do you like about our products and services?

No chemicals. No residue. Dried fast. Very friendly service tech!

Report a concern   December 27, 2013 — Rated 10 out of 10 by Elizabeth Kim Zerorez Phoenix
What do you like about our products and services?

safe for people and pets

Report a concern   December 27, 2013 — Rated 3 out of 10 by C.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There was a funny smell to the carpet as well as the urine smell was still present after the carpet dried. (Dogs have not been allowed in our room since
It was cleaned.)
Other than this the customer service was great.

Report a concern   December 27, 2013 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Very friendly staff and our carpets not only looked cleaned but smelled cleaned.

Report a concern   December 27, 2013 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Your company does everything right, and performs as a highly professional organization. Your operators are concise and accurate, both with appointments and pricing. The service pros are clearly committed to a quality job and every detail speaks to quality from the traffic cones to corner guards and the provision of booties for the homeowner. Your system is clearly the best. The carpets look like new and you will be the only ones allowed in my offices and homes.

Report a concern   December 27, 2013 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

I like the system that you use and your technicians were very gracious, efficient, knowledgeable, and helpful. They did a great job. Thanks

Report a concern   December 27, 2013 — Rated 10 out of 10 by V.K. Zerorez Phoenix
What do you like about our products and services?

They give you the exact price for each service and are very thorough. My 8 year old carpets looked like new when he left.

Report a concern   December 27, 2013 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

I like the fact that the carpet feels soft and clean and not crunchy from the soapy residue.

Report a concern   December 27, 2013 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Simple, clean, and effective.

Report a concern   December 27, 2013 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

The technician, Andrew, was a very nice man. He explained everything about your Empowered Water & was very careful to not hit my furniture as he cleaned. He did a thorough job & my carpet looks wonderful. It actually LOOKS clean!

Report a concern   December 27, 2013 — Rated 10 out of 10 by Christina Nuir Zerorez Phoenix
What do you like about our products and services?

Friendly, prompt & caring staff


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