Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84402 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 30, 2014 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

attitude, pleasant employees

Report a concern   April 30, 2014 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

No odor.
We had to have them come back because of some tough spots. Hopefully it did the trick .

Report a concern   April 30, 2014 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

The high level of clean, no detergents, friendly and teacherly tech.

Report a concern   April 30, 2014 — Rated 10 out of 10 by Amy Schomburg Zerorez Phoenix
What do you like about our products and services?

Our Zerorez technician was very professional and did a great job floors. I can't believe how good they look. Very pleased!! Thank You

Report a concern   April 30, 2014 — Rated 0 out of 10 by L.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Poor customer service. When I called to voice my displeasure I wasn't offered any discount or reason to try the service again or refer to a friend

Report a concern   April 30, 2014 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

The rep was a real pro.

Report a concern   April 30, 2014 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

The service was very professional, and the time was taken to do a great job.

Report a concern   April 30, 2014 — Rated 8 out of 10 by C.N. Zerorez Phoenix
What could we do to improve?

Prices

Report a concern   April 30, 2014 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

The product is great. My carpets look great and the tile was a last minute add on. Grout looks amazing. I will be recommending you

Report a concern   April 29, 2014 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

YOUR PRODUCT DID A VERY GOOD JOB CLEANING OUR CARPET AND OUR CERAMIC TILE. YOUR TECHNICIAN....MICHAEL VANDERWALL DID A GREAT JOB CLEANING OUR TILE AND I REFERRED HIM TO MY DAUGHTER TO DO THE TILE IN HER HOME. I WILL DEFINETLY ASK FOR MIKE AGAIN WHEN I NEED ANY SERVICES FROM ZEROREZ.

Report a concern   April 29, 2014 — Rated 10 out of 10 by Carol Latham Zerorez Phoenix
What do you like about our products and services?

One hundred per cent satisfaction with the service provided.

Report a concern   April 29, 2014 — Rated 9 out of 10 by C.K.J. Zerorez Phoenix
What do you like about our products and services?

You are just like they say on KFYI. In my own words," you work QEMM and the work is outstanding."

Report a concern   April 29, 2014 — Rated 3 out of 10 by K.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The room still smells like animal waste. I said that I didn't know the exact spots where urine was but pointed out area where there had been poop. The guy didn't even want to use the bio enzyme, so I spent a lot of money and didn't get what I really wanted, and more importantly, what I really NEEDED.

Report a concern   April 29, 2014 — Rated 10 out of 10 by L.V. Zerorez Phoenix
What do you like about our products and services?

This was my first time using Zerorez and I am very impressed. I received a call letting me know when to expect my technician and he was right on time He was very friendly and courteous and was very mindful of my wood floors. He did a really nice job and tidied up after. Everything dried quickly just as promised and looked wonderful and I love that everything is soft and not crunchy feeling as they have been using other company's.

Report a concern   April 29, 2014 — Rated 10 out of 10 by N.R. Zerorez Phoenix
What do you like about our products and services?

Everything. Especially the people that you send to do the job. P

Report a concern   April 29, 2014 — Rated 9 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

The receptionist that took my call and helped me make an appointment was the nicest person ever! Because of her helpfulness I would gladly refer a friend.

Report a concern   April 29, 2014 — Rated 10 out of 10 by J.E. Zerorez Phoenix
What do you like about our products and services?

You are really well organized and your young man who came was extremely nice.

Report a concern   April 29, 2014 — Rated 8 out of 10 by J.M. Zerorez Phoenix
What could we do to improve?

The pricing was more expensive than anyone else I've ever used. Made it difficult to choose you.

Report a concern   April 29, 2014 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Like the friendly staff and explanation through the whole process.

Report a concern   April 29, 2014 — Rated 8 out of 10 by J.P. Zerorez Phoenix
What could we do to improve?

Call ahead to give a 30 minute time frame. Rep was 2 hours early which worked out better for us but for other customers they may not be prepared or available.

Enjoyable technician. Worked hard at his job. Explained the process well. Allocated the proper amount of time to be thorough to get the job done within the assigned timeframe.

Report a concern   April 29, 2014 — Rated 10 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

Job well done. Our carpet still looks wonderful. Our carpets were cleaned professionally and efficiently.

Report a concern   April 29, 2014 — Rated 10 out of 10 by N.C. Zerorez Phoenix
What do you like about our products and services?

Did a wonderful job getting my carpets really clean.

Report a concern   April 29, 2014 — Rated 9 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

No soap used

Overall I am satisfied with the tile cleaning but I would like to have seen a better job of cleaning near the edges. When the grout dried it was apparent the machine does not clean the edges.

Report a concern   April 29, 2014 — Rated 10 out of 10 by G.E. Zerorez Phoenix
What do you like about our products and services?

Great service and my carpets look great!

Report a concern   April 28, 2014 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

How clean you guys get my carpets and floors- I am obsessed with your company! I love you guys!

Report a concern   April 28, 2014 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Customer Service is GREAT! House looks so good - Shawn did a great job.

Report a concern   April 28, 2014 — Rated 2 out of 10 by K.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Did get odor out, carpet looked almost the same when it dried.

Report a concern   April 28, 2014 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Our serviceman was prompt and curteous.

Report a concern   April 28, 2014 — Rated 10 out of 10 by N.O.P. Zerorez Phoenix
What do you like about our products and services?

I was very impressed with how clean Zerorez got my tile grout. I also really like that no chemicals were used in the process.

Report a concern   April 28, 2014 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Even though he had trouble finding my place he was very professional and offered to do a small bathroom for no additional charge. Carpets and tile turned out great! Plus he still finished in time so I could get to an appointment.


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