Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84419 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 2, 2014 — Rated 10 out of 10 by N.W. Zerorez Phoenix
What do you like about our products and services?

The technicians were on time, worked quickly and the carpet dried fast!

Report a concern   October 2, 2014 — Rated 1 out of 10 by B.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Grout not clean, missed spots, puddling of the sealer, dirty water spots, general condition of rug not clean in spots.

Report a concern   October 2, 2014 — Rated 10 out of 10 by G.K. Zerorez Phoenix
What do you like about our products and services?

Great cleaning job on my carpet.

Report a concern   October 2, 2014 — Rated 10 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

Punctual and did a great job

Report a concern   October 2, 2014 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

No smelly products. Everyone I have had contact with has been very nice and accommodating to my schedule.

Report a concern   October 2, 2014 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Great communication, very professional, carpet tech was great and did an outstanding job on my carpet.

Report a concern   October 2, 2014 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Reliable and thorough.

Report a concern   October 2, 2014 — Rated 10 out of 10 by Kate Hursh Zerorez Phoenix
What do you like about our products and services?

Our carpet looked absolutely horrible before the treatment. I didn't think they could get out the amount of stains 10 kids and two dogs could produce.i was shocked! The carpet now looks amazing!

Report a concern   October 1, 2014 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Friendly staff and my guy went the extra mile to make it look the best possible!thanks

Report a concern   October 1, 2014 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

your technician Nick was extremely knowledgeable and helpfuland I love the whole patent that you have on just using special water

Report a concern   October 1, 2014 — Rated 10 out of 10 by Steve Cherewick Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   October 1, 2014 — Rated 2 out of 10 by S.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The bedroom was done very quickly and the area close to the baseboards was missed. I had a coupon I had printed off the zerorez website which stated you would get three rooms cleaned for 99.00. The tech told me he couldn't honor the coupon and charged me 143.00. The tech didn't take much time, in the past I have had guys spend 20min in one room really getting it clean. The tech was in and out in 40min, I think it took him longer to sit in his truck and do paperwork that clean my carpets.

Report a concern   October 1, 2014 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Everything!

Report a concern   October 1, 2014 — Rated 10 out of 10 by Dave and Saudonna Durham Zerorez Phoenix
What do you like about our products and services?

Friendly on time. Carpet dry within a few hours. My white grout looks almost new again. Will recommend to everyone. Thank you

Report a concern   October 1, 2014 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Service

Report a concern   October 1, 2014 — Rated 10 out of 10 by K.Z. Zerorez Phoenix
What do you like about our products and services?

Quick and efficient and the carpets look great n

Report a concern   October 1, 2014 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Dylan was very professional and did a great job cleaning the carpet and tiles. I will definitely use your company again.

Report a concern   October 1, 2014 — Rated 10 out of 10 by R.A. Zerorez Phoenix
What do you like about our products and services?

I appreciate the timelines of the technician. I also appreciate the technique you use without the heavy chemicals.

Report a concern   October 1, 2014 — Rated 10 out of 10 by O.K. Zerorez Phoenix
What do you like about our products and services?

quality of work and service

Report a concern   October 1, 2014 — Rated 10 out of 10 by M.V. Zerorez Phoenix
What do you like about our products and services?

How wonderful by tile and granite looks. I am extremely happy !

Report a concern   October 1, 2014 — Rated 8 out of 10 by T.M.P. Zerorez Phoenix
What could we do to improve?

Advertisements, without seeing ceramic tile, don't say results will be night and day results.After second trip, was told it might be a grout issue? My wife and I accept your assessment, as you are the professionals.Your carpet cleaning is far above others. Please continue your work on ceramic tile, and find or develope new processes. Thank You. Name removed P.Palumbo and Name removed.

Report a concern   October 1, 2014 — Rated 10 out of 10 by I.C.M.O. Zerorez Phoenix
What do you like about our products and services?

YOUR PEOPLE ARE VERY CURTIOUS, ACCOMADATING, ON TIME, PLEASANT, AND WORK HARD UNTIL THE JOB IS COMPLETE. WHEN HE WAS FINISHED HE SAID, "ARE YOU HAPPY WITH THE JOB, BECAUSE IF YOU ARE NOT I WILL DO IT ALL OVER AGAIN!" WHERE CAN YOU FIND THIS KIND OF SERVICE!?

Report a concern   October 1, 2014 — Rated 10 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

It was done very well and the technician was very good and the carpets looked great when they were done.

Report a concern   October 1, 2014 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Fair price, nice employees both on the phone and in person.

Report a concern   October 1, 2014 — Rated 10 out of 10 by Emily Hughes Zerorez Phoenix
What do you like about our products and services?

Clean! Stains gone!

Report a concern   October 1, 2014 — Rated 3 out of 10 by C.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was treated like a sales call. I asked for a quote while the guy was there and since I could only afford a small area, I was made to feel like I wasn't worthy of zerorez.

Report a concern   October 1, 2014 — Rated 10 out of 10 by K.A. Zerorez Phoenix
What do you like about our products and services?

I think you do a great job. But I have asked 3 times for a receipt and I haven't received one. Hopefully someone is reading this!!

Report a concern   October 1, 2014 — Rated 10 out of 10 by T.M.P. Zerorez Phoenix
What do you like about our products and services?

The service was excellent. The serviceman was very accommodating and though. I was impressed by his faith in his cleaning process--the floors look wonderful.

Report a concern   October 1, 2014 — Rated 10 out of 10 by Audrey MacFadyen Zerorez Phoenix
What do you like about our products and services?

There was no odor and everything (carpets, tile and grout) came out so clean. Above that Craig arrived with polished shoes, pressed and tucked in shirt. He explained every detail and worked very hard. Being female and home alone I never felt uncomfortable. I already have told at least 10 people how happy I am. When doing the rest of my home I can only hope I get Craig again. Thank you

Report a concern   September 30, 2014 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Your technician was efficient and thorough


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