Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84422 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 6, 2014 — Rated 10 out of 10 by D.O.D. Zerorez Phoenix
What do you like about our products and services?

Friendly Tech and was able to schedule me in short notice. Carpet turned out very nice also.

Report a concern   October 6, 2014 — Rated 5 out of 10 by C.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I paid almost 300$ and there are still quite a few stains on the couch and my rug.

Report a concern   October 6, 2014 — Rated 10 out of 10 by C.J. Zerorez Phoenix
What do you like about our products and services?

Best carpet cleaning experience ever! No need to find a new one next time, we know who will do it.

Report a concern   October 6, 2014 — Rated 10 out of 10 by L.W.T. Zerorez Phoenix
What do you like about our products and services?

Responded quickly to appointment request and people very respectful and friendly.

Report a concern   October 6, 2014 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

He did a great job, taking his time and doing a great job.

Report a concern   October 6, 2014 — Rated 10 out of 10 by Michael W Walker Zerorez Phoenix
What do you like about our products and services?

Excellent, prompt and friendly service. The Zerorez method worked much better on our white couch than the last cleaning company we used.

Report a concern   October 6, 2014 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Professional staff and through job.

Report a concern   October 6, 2014 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Brian Hamilton the technician was veery thorough and polite. The only suggestion I have is for the phone operator to give suggestions on how to prepare for service--i. e. tape bottom of pieces of furniture so that you dont have to take the time to use styrofoam. etc.
It is also a problem for most older homeowners to move large items of furniture, so there needs to be some help on that subject.

Report a concern   October 6, 2014 — Rated 8 out of 10 by R.C. Zerorez Phoenix
What could we do to improve?

On if your product can take out stains. And if it is worth trying to clean the carpet.

Report a concern   October 6, 2014 — Rated 9 out of 10 by Margaret Tysdal Zerorez Phoenix
What do you like about our products and services?

Tyrone worked very hard, was pleasant and was very helpful. I was very impressed.

Report a concern   October 6, 2014 — Rated 9 out of 10 by Kelly Anderson Zerorez Phoenix
What do you like about our products and services?

Our grout was cleaned to our satisfaction.

Report a concern   October 6, 2014 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

environmentally friendly, no chemicals

Report a concern   October 6, 2014 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Clean chemical free carpet! Carlee was amazing and so considerate...we are going to have her back to clean out grout!!

Report a concern   October 6, 2014 — Rated 10 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

Great job

Report a concern   October 5, 2014 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

Amazing clean carpet

Report a concern   October 5, 2014 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Our Tech Was so nice and helpful!! your products were so gentle no after smells. I will be recommending you
To all my friends and family and to anyone that asks.im so glad I listen to John Jay and Rich on the radio.

Report a concern   October 5, 2014 — Rated 3 out of 10 by S.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Too many stains left. Even crumbs and threads left

Report a concern   October 5, 2014 — Rated 10 out of 10 by C.A.P.H. Zerorez Phoenix
What do you like about our products and services?

Carpet feels clean and not crunchy and the people are very professional

Report a concern   October 5, 2014 — Rated 0 out of 10 by C.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I emailed a request for someone to get back to me in regards to my experience with the office gentleman. I have not received a response back yet. Until then, I will not be recommending your company to anyone. I look forward to hearing from you soon. Thank you. Name removed Phone number removed

Report a concern   October 5, 2014 — Rated 10 out of 10 by D.A. Zerorez Phoenix
What do you like about our products and services?

You do an excellent job

Report a concern   October 5, 2014 — Rated 9 out of 10 by Nancy Chipchura Zerorez Phoenix
What do you like about our products and services?

Very friendly. And my carpets are always left looking and feeling great.

Report a concern   October 5, 2014 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

The fact that no chemicals are in our carpets. The tech was very knowledgeable.

Report a concern   October 5, 2014 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

After our tile was clean it now looks new again. I am impressed how clean it got.

Report a concern   October 5, 2014 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Carpets were cleaned, and not soaked with smelly solutions.

Report a concern   October 5, 2014 — Rated 3 out of 10 by M.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We just moved into a house where the carpet stiff from a previous cleaning. We had hoped zero rez would be able to rinse that old soap out but the next day when it dried it was crunchy again. The tech was very friendly and worked hard it just wasn't enough.

Report a concern   October 5, 2014 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

Reasonable price, good results, friendly knowledgeable technicians

Report a concern   October 5, 2014 — Rated 10 out of 10 by G.A. Zerorez Phoenix
What do you like about our products and services?

The ease in making my appointment & availability. The friendliness of your staff, Kevin showed up at 11:15 (window was 11:00-1:00. Kevin was very professional, friendly & caring.

Report a concern   October 4, 2014 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

Extremely fast

Report a concern   October 4, 2014 — Rated 9 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

I think what I liked best was the professionalism of the staff. They called ahead to confirm, they showed up on time, it was a marked vehicle, he wore a uniform, and he was an all around nice guy. Really gave me a sense of trust.

Report a concern   October 4, 2014 — Rated 7 out of 10 by B.P. Zerorez Phoenix
What could we do to improve?

I had my carpets and floor tile cleaned Sept. 29th by Craig Krienke. My carpets looked good but after he left and my floors dried all I could see were his foot prints on other marks on the floor. I was not happy after spending $367.00. I called the following morning and the Customer Service dept. rescheduled another cleaning for Fri. Oct. 3rd. She assured me that it would be corrected. Kevin came and rebuffed the floors and removed all the marks and then dried the floors with a drier which was not done the first time. We found a few more areas that he had to do again but the floor then looked great. Unfortunately some of my neighbors saw the first result and they were not impressed with the work. Apparently the material that is put on first to loosen up soil was not properly removed by Craig.
I am pleased with the floors now but had to go thru the same process preparing the rooms again. Barb Last name removed


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