Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84490 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 1, 2015 — Rated 10 out of 10 by W.S. Zerorez Phoenix
What do you like about our products and services?

No residue

Report a concern   May 1, 2015 — Rated 10 out of 10 by L.A.C.G. Zerorez Phoenix
What do you like about our products and services?

The technician was extremely professional, knowledgeable and efficient at his job. the carpets looked new after he had completed his work.

Report a concern   May 1, 2015 — Rated 10 out of 10 by A.Y. Zerorez Phoenix
What do you like about our products and services?

Worked amazingly. Rep couldn't have possibly been any nicer.

Report a concern   May 1, 2015 — Rated 10 out of 10 by C.Z. Zerorez Phoenix
What do you like about our products and services?

fast, clean, fast drying, professional!!!!!!!!!!!

Report a concern   May 1, 2015 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

Everything!

Report a concern   May 1, 2015 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

I have already recommended this service which my friend was very satisfied with and uses also. My carpet looks wonderful Brian was very thorough and did a great job.

Report a concern   May 1, 2015 — Rated 10 out of 10 by V.R.M. Zerorez Phoenix
What do you like about our products and services?

great service tech

Report a concern   May 1, 2015 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

The guys that cleaned my floors were super nice and did a terrific job!

Report a concern   May 1, 2015 — Rated 10 out of 10 by Regina Wegman Zerorez Phoenix
What do you like about our products and services?

The young man was courteous and respectful

Report a concern   May 1, 2015 — Rated 10 out of 10 by E.C. Zerorez Phoenix
What do you like about our products and services?

Very prompt, 2 hour window with call ahead was great. Service provider was really friendly and did a great job

Report a concern   May 1, 2015 — Rated 4 out of 10 by T.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician didn't show up on the day he was supposed to.. He called..he called..he wsd very polite.. He said the office would call me the next day to reschedule and they would give me a discount...I asked if someone could do it the next day because my furnigure had already been moved.. He said it was his route and he could do it first thing in the morning.. The next day he never called or returned when he said.. I waited until Mid day then called the office to reschedule. Someone did come later that day.. And instead of a discount the charge was even more than I was quoted! I have used this company before and recommended and not had an issue..but after this I won't use them or recommend them again.

Report a concern   May 1, 2015 — Rated 10 out of 10 by R.A. Zerorez Phoenix
What do you like about our products and services?

Your carpet cleaning process is amazing. Our carpet is 18 years old and it look almost new. We have used your services two times now and are very satisfied with the service. Technician First name removed was very polite and careful in our home and a great worker.

Report a concern   May 1, 2015 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

Second time using Zerorez. Like the professionalism of everyone from the person we scheduled with to the guys that came to clean the carpet. We had some pretty difficult spots in the high traffic areas and after the cleaning, you cannot see them at all. Wonderful results!

Report a concern   May 1, 2015 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Wow

Report a concern   May 1, 2015 — Rated 10 out of 10 by Linda Leach Zerorez Phoenix
What do you like about our products and services?

Excellent service, excellent product, excellent people. What more can I say?

Report a concern   May 1, 2015 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Service is better than promised.

Report a concern   April 30, 2015 — Rated 10 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

You do good work.
However, I have a suggestion, for those of us that repeatedly use your service every year could you give us a discount?

Report a concern   April 30, 2015 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

People are great and carpets are clean.

Report a concern   April 30, 2015 — Rated 10 out of 10 by Diane Sander Zerorez Phoenix
What do you like about our products and services?

Excellent job and service!

Report a concern   April 30, 2015 — Rated 10 out of 10 by Kenneth Walter Zerorez Phoenix
What do you like about our products and services?

Friendly tech and call center

Report a concern   April 30, 2015 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Hayden was very respectful, professional and the carpets look and feel great

Report a concern   April 30, 2015 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

They are chemical free and they work.

Report a concern   April 30, 2015 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

They did a great Job thank you

Report a concern   April 30, 2015 — Rated 10 out of 10 by Melissa Ruvas Zerorez Phoenix
What do you like about our products and services?

Very professional. They never try to up sell products within there being a valid reason for them. They never leave the job unless I am completely satisfied!!

Report a concern   April 30, 2015 — Rated 7 out of 10 by H.P. Zerorez Phoenix
What could we do to improve?

There was a stiffness to the carpet after it dried

Report a concern   April 30, 2015 — Rated 9 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

The process of cleaning was explained, the technician was friendly and clear about the estimate. The carpets were cleaned quickly and thoroughly.

Report a concern   April 30, 2015 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

i like the way they take there time to make shore its done properly

Report a concern   April 30, 2015 — Rated 9 out of 10 by Jessica Brown . Zerorez Phoenix
What do you like about our products and services?

Well I heard good things about this place and with my situation I had to have them come back out to do a another clean bc stains were not gone but it was great bc they come out for free if you aren't completely satisfied with services I'd go with them again!

Report a concern   April 30, 2015 — Rated 0 out of 10 by J.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

overpriced
false ad about the total price
terrible service
did not clean area requested
operator uninformed or didn't care
you tell me what you are going to do to make things right. It's your business.

Report a concern   April 30, 2015 — Rated 10 out of 10 by N.B. Zerorez Phoenix
What do you like about our products and services?

Very nice and polite technician was sent out. They were very honest and up front with what the outcome would most likely be and gave us options before the actual cleaning started. I would definitely recommend in the future to family and friends.


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