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based on 84497 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Absolutely fantastic job! Carpet looks wonderful and crew were courteous and respectful of our home!
Zerorez has some of the best customer service of any company I've dealt with. Your techs are friendly and hard-working. My carpets are clean and dry QUICKLY! I've used Zerorez for years and won't let anyone else clean our carpets.
Great service tech and the job was completed in a timely manner. The results were excellent.
The tech was on time, thorough and did a good job
The technician was wicked nice! Went through the house to make sure we were happy with the end result!
clean, friendly and green
very clean
No odor and dries quickly.
On time and do a great job.
The technician was very friendly and very efficient. He worked diligently on our sofa and chair. The house smelled very clean after he was done. Since their products are green, I was very glad that it wasn't going to be harmful to my children, pets, and the Earth.
my 2 hour window was from 10-12 and the tech did not arrive until around 1 or 130. I had not receive a call stating he was running late. I had to call the office around 1145 to find out when i would receive my phone call stating he was on his way. They stated he was running late and should be there a little after 12. This delay messed up plans. if i would have known he was going to be way late i would have rescheduled and there would be no issues. They gave me $25 dollar discount but it really did not help matters only because it messed up my day and there was inefficient communication. dont get me wrong i appreciate the discount, but, because he was really, really, late. if he was only 10 or 15 minutes late it would be no big deal. i am not sure what you can do to make it right with me personally. for future customers, maybe changing some policies would help.
Great customer service, affordable and you did an amazing job on my carpet!!!
thorough job, redid spots that didn't quite come out the first time over without argument, pleasant technician.
Professional
That no soap is used.
The work was done in a professional manner. The technician let us know when he was arriving and completed the job on time. He answered any questions we had and the carpets were left very clean.
Carpet came out fabulous! The renters let there animals do their business on the carpet! It came out Beautiful!
The ease price and great service.
Love ur brand ur fun chat when calling in
An the carpets look great
Matt Nelson was great could not be happier
I did a great job on my house. Was very informative and price was really cheap!
The technician was terrific!!!
I spoke to a call who called for follow up on my job . She was going to speak to a manager and get back to me . Never heard another word . Paid 458.00 for a job that the floor did not come clean .
Showed up on time and did a nice job at agreed price.
Professional, on time, clean up stains very well
Very polite service tech who came out. Carpet looked good and dried right away
It definitely got many of our dirt spots out.
it worked very well
On time, friendly, clean
The technician was excellent at describing the procedures and going over any issues he thought we had.
The carpets now look great! Hayden did good job and was very nice.