Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84507 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 25, 2015 — Rated 9 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

N/A

Report a concern   July 25, 2015 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Quick, easy and effective

Report a concern   July 25, 2015 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

At this time your products appear to be okay. we have 3 or 4 spots that look like they are back, ever so lightly. time will tell if they get any worse in the next 2 weeks or so. the service performed by your technician was very good.

Report a concern   July 25, 2015 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

your tech was very considerate and did a great job. I would ask for him again to clean carpet and will ask for him to clean my tile floors. Thanks for a job well done.

Report a concern   July 25, 2015 — Rated 10 out of 10 by V.F. Zerorez Phoenix
What do you like about our products and services?

Fast, professional service from technicians and the power water really works well.

Report a concern   July 25, 2015 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Service was great and product worked very well.

Report a concern   July 24, 2015 — Rated 9 out of 10 by Diana Blady Zerorez Phoenix
What do you like about our products and services?

The technicians (Abel and Dylan) were very nice and hard workers. My carpet looked great after cleaning, especially the high traffic areas. The grout treatment was fantastic and inexpesive. The cost for basic cleaning was reasonable, however the pet stain treatment of $25.00 per 8 inch area was excessive; we settled for the overall pet cleaning of $40.00. This worked fairly well, but some stains returned after about 2 days. Overall, it was a good experience and I will definitely use Zerorez again.

Report a concern   July 23, 2015 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

On time,very professional, covered the corners of my walls so they wouldn't get dinged and did a great job cleaning my carpet!

Report a concern   July 23, 2015 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

The cleaning is safe for animals. The staff is courteous and knows what they are doing..when I call in nine months I want the same staff member or I will wait till he can be scheduled to come to my home.

Report a concern   July 23, 2015 — Rated 9 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

They did an excellent job of cleaning our tile.

Report a concern   July 23, 2015 — Rated 10 out of 10 by Cheryl Sulzer Zerorez Phoenix
What do you like about our products and services?

I love the fact that my carpets always look so good when you are done and they stay that way much longer than when I have used other companies. I also love the Zerorez water for many cleaning chores around the house.

Report a concern   July 23, 2015 — Rated 2 out of 10 by C.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

carpets had residue, tile cleaning left streaks on the floor. Having work re-done

Report a concern   July 23, 2015 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

every aspect...service, technition, every part

Report a concern   July 22, 2015 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

I love you guys! My carpets are clean and look great!

Report a concern   July 22, 2015 — Rated 9 out of 10 by A.L.H. Zerorez Phoenix
What do you like about our products and services?

No chemicals . Sean Hankins ( I believe that was his name) was very knowledge to the products and worked very hard.

Report a concern   July 22, 2015 — Rated 5 out of 10 by K.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet just doesn't look much different at all! I don't feel you can tell I had it cleaned, I was expecting better results. Thanks

Report a concern   July 22, 2015 — Rated 10 out of 10 by Paulette Robbins Zerorez Phoenix
What do you like about our products and services?

All work was done better than I thought it possible.Carpets and furniture look great.

Travis was very efficient I like the way he did the walk through explaining everything.

Very pleasant hard worker. Takes pride in the job he does.

Report a concern   July 22, 2015 — Rated 10 out of 10 by L.T. Zerorez Phoenix
What do you like about our products and services?

Your customer service is awesome and my carpet tech Hayden was very professional and informative.

Report a concern   July 22, 2015 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Kevin was very professional and thorough in his cleaning. He made some recommendations and was very polite. My carpets look great! Thank you

Report a concern   July 22, 2015 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

It was fast and easy to book an appointment and he arrived early. My carpet and sofa looked great when he was done.

Report a concern   July 22, 2015 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

You do a great job, kept me informed, and arrived on time. I have recommended you to several friends.

Report a concern   July 22, 2015 — Rated 7 out of 10 by D.D. Zerorez Phoenix
What could we do to improve?

carpet clearning was fantastic. tile steam cleaning wasn't something I'll likely do again. grout didn't seem to clean up much, dampness/water on the floor after steam cleaning left spots/marks that I mopped up afterward.
I'd recommend the carpet 10/10, steam cleaning of tile probably not ...

Report a concern   July 22, 2015 — Rated 5 out of 10 by T.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We were extremely happy with the technician and the cleaning. Our dissatisfaction involves the billing. When making the appointment, I gave explicit instructions for my credit card to be billed, not my niece's, whose carpets were being cleaned. The technician returned to my nieces home to collect payment about 30 minutes after he left. My niece said "it was evident the instructions from the office about the billing were unclear". She paid him (which I explicitly told the phone representative when I made the appointment I DID NOT want her to do). I had to call twice to receive email confirmation the charges were voided from my nieces credit card. Even the invoice the office emailed me had the wrong customer name, twice!! The invoice showed my niece's first name and my last name. Unfortunately the fantastic cleaning and technician were greatly diminished by the poor office experience. Thank you for listening.

Report a concern   July 22, 2015 — Rated 10 out of 10 by C.L. Zerorez Phoenix
What do you like about our products and services?

We were so impressed with the customer service from the first phone call through the service. Our carpets and tile look amazing!

Report a concern   July 22, 2015 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Price wAs as quoted.
Carpet not crunchy.
Carpet dried fast.
Kid was very nice, very efficient.
Thank you.

Report a concern   July 22, 2015 — Rated 10 out of 10 by K.J. Zerorez Phoenix
What do you like about our products and services?

Scheduling was easy and she was informative. No hidden fees! They showed up on time and were very professional. My carpet looks brand new and it was bad!

Report a concern   July 22, 2015 — Rated 10 out of 10 by C.E. Zerorez Phoenix
What do you like about our products and services?

Kevin was extremely professional and courteous. He did a wonderful job protecting my home while cleaning. We are very happy with the job he performed.

Report a concern   July 22, 2015 — Rated 9 out of 10 by C.O.S. Zerorez Phoenix
What do you like about our products and services?

I liked the promptness and honest advice of the technician.

Report a concern   July 22, 2015 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Tech was very efficient and professional. Cleaning solutions and equipment high quality. Why because of exceptional results.

Report a concern   July 22, 2015 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

Carpet feels brand new. Very professional staff. Thank you so mcuh!


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