Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84508 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 12, 2015 — Rated 10 out of 10 by J.I. Zerorez Phoenix
What do you like about our products and services?

Service tech was knowledgeable and very courteous He does a great job!

Report a concern   August 12, 2015 — Rated 9 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

Carpet was very clean afterwards, for an affordable price.

Report a concern   August 12, 2015 — Rated 10 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

Customer service is fantastic!
I have been using Zerorez for a number of years and will continue to do so! My carpets look fantastic and I love that my pets are safe around the solution that is used. Also, the fast drying time!
Hayden was very polite. You have a good employee!
Thanks,
MK

Report a concern   August 12, 2015 — Rated 10 out of 10 by W.T.K.D. Zerorez Phoenix
What do you like about our products and services?

Service techicians are polite and efficient. There is no residue left in the carpet that would make it "crusty".

Report a concern   August 12, 2015 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

Great service from first phone call through an awesome cleaning job by a great tech.

Thank you.

Report a concern   August 12, 2015 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

Able remove most blemishes out of the carpet.

Report a concern   August 11, 2015 — Rated 10 out of 10 by F.G. Zerorez Phoenix
What do you like about our products and services?

I am impressed with how clean the carpets are still a month later. With past carpet cleanings there were spots that were treated and returned within the week. It's been a month since the carpets were cleaned and the spots are gone. I wasn't going to have those rooms cleaned until Keith confidently told me that they would come clean. And he was right!!! Cleaning was a much better savings than the cost of new carpet. Very pleased with the results. Also cleaned a wool and silk area rug and the little flecks of silk shined like new. I like the way the EMPOWERED WATER cleans windows and mirrors too. I will definitely recommend zerorez.

Report a concern   August 11, 2015 — Rated 5 out of 10 by S.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician did not clean as thoroughly as the previous techs. Spots remained that I feel he could have removed. He spent much less time here also.

Report a concern   August 10, 2015 — Rated 6 out of 10 by C.A.R.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet was dirty in spots and it didn't seem like it was a very thorough clean.

Report a concern   August 10, 2015 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Great job. Charles was fast and very professional.

Report a concern   August 10, 2015 — Rated 7 out of 10 by G.T. Zerorez Phoenix
What could we do to improve?

MAYBE OFFER A SCENT OR CARPET FRESHENER. AFTER MY CARPETS WERE CLEANED IT HAD A ODOR SMELLED DAMP

Report a concern   August 10, 2015 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

professional, fast, polite

Report a concern   August 10, 2015 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Great customer service

Report a concern   August 10, 2015 — Rated 10 out of 10 by W.J. Zerorez Phoenix
What do you like about our products and services?

Clean, fast and friendly

Report a concern   August 9, 2015 — Rated 10 out of 10 by C.U. Zerorez Phoenix
What do you like about our products and services?

Professional and felt cleaned very well.

Report a concern   August 9, 2015 — Rated 5 out of 10 by D.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My dinning room has two spots that did not come out. The dinning room carpet needs to be redone. Scott was the technician and was very nice.

Report a concern   August 9, 2015 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Our tech was wonderful!!!

Report a concern   August 8, 2015 — Rated 3 out of 10 by R.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The master bedroom carpet smells like dog, it didn't smell as bad before the cleaning, and as soon as it started to be walked on it still looks dirty. I understand that it may be a heavily travelled area, but it seems like the carpet stayed fresher for longer when using a different company on the past. I also ran into stiff carpet upstairs and I was led to believe your product did not do that from the advertising. Really pleased with the technician that came out, but for the price I expected a bit more.

Report a concern   August 8, 2015 — Rated 8 out of 10 by T.C. Zerorez Phoenix
What could we do to improve?

Didn't like the bate and switch pricing. Advertise one price and then add a trip fee.

Report a concern   August 8, 2015 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

Abe1 was very nice. The carpets look great and I was happy with the results.

Report a concern   August 8, 2015 — Rated 10 out of 10 by M.Q. Zerorez Phoenix
What do you like about our products and services?

We were very pleased!

Report a concern   August 7, 2015 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

professional,knowlegable...friendly

Report a concern   August 7, 2015 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

The cost was reasonable, the service was performed in a very timely manner, the techs were on time and professional in their conduct, and I like the idea of a carpet cleaning service that leaves no residues behind since residual soap has a tendency to attract dirt to a freshly cleaned carpet.

Report a concern   August 7, 2015 — Rated 10 out of 10 by W.B. Zerorez Phoenix
What do you like about our products and services?

Fast, clean, professional operation top to bottom

Report a concern   August 7, 2015 — Rated 8 out of 10 by R.F. Zerorez Phoenix
What could we do to improve?

Pricing on tile. I was given one price over the phone, then received a different one when tech showed up. Called different company to have tile done.

Report a concern   August 7, 2015 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

very easy to schedule and the tech was very nice and polite

Report a concern   August 7, 2015 — Rated 10 out of 10 by M.E. Zerorez Phoenix
What do you like about our products and services?

Very good job!!

Report a concern   August 7, 2015 — Rated 9 out of 10 by F.L. Zerorez Phoenix
What do you like about our products and services?

Very thorough, technicians did not try to up-sell too much.

Report a concern   August 7, 2015 — Rated 10 out of 10 by N.B. Zerorez Phoenix
What do you like about our products and services?

technician was great! carpets were cleaned very nicely

Report a concern   August 7, 2015 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

We have had great luck, service and overall satisfied with previous services performed. This is why I continue to recommend Zerorez. However the last service was not up to what believe to be Zerorez Standards. We had a couch and tile floor cleaned, the couch was sub par, and the floor didn't make me say oh man that's amazing like the first Zerorez cleaned. It still had a film when you walked across it and just didn't feel clean.


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