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based on 84508 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Paul was awesome and so professional ! Our carpet, couch and recliner look like new ! We are hooked on Zerorez
Fantastic service and quality
Dylan M. was fantastic and did an outstanding job. Carpets look great.
Kevin Hatch was courteous, knowledgeable and competent. We appreciated his work and his friendly persona.
That it is 100% natural.
Scheduling. I received a call that service would be a hour later than sceduled, tech arrived more than 2 hours later (8:15pm)
My carpets have never looked so clean. Also bought your alkaline water and it cleaned my natural sone floor better than ever
I have had Zerorez clean my carpets twice now and have been very pleased with the results. They can somehow make the original carpet in my master bedroom (21 yrs old) look like new again! We LOVE Zerorez!
Greta people.
Explained everything very well. very up front about areas they thought may no clean up well.
We had some spots "re-surface" and Zerorez gave me no hassle about having to come back out and re clean those areas. LOVE IT!!!
Everything! Robert Holt was very professional & did a great job removing the pet stains
from my carpet using only water. In the past, stains from massage oil were also successfully removed without damaging the carpet. I like having clean carpets withOUT
the crunchy soap residue and without dangerous chemicals.
My carpet is just beautiful. It is clean and virtually stain free. It was so bad before the cleaning that I had little expectation of it looking so good. The technician that did the work, Robert Holt, was just wonderful. He explained everything to me before hand and as he went along with the work. He was experienced and courteous. He was especially concerned with safety hazards on my behalf. This is the second time I have used your service and intend to continue to do so.
Thank you, Carlie Van Slambrouck
Skylar was very professional and personable and his suggestions were also reasonable. I enjoyed the service and will use zerorez again
No chemicals, very fresh clean smell with completed awesome stain removal.
I do not have much experience with carpet cleaning but the entire house was done in less than one hour, the few stains that I did have remain unchanged, I felt like more time could have been spent on it, the rest of the carpet looks better. The technician was professional and personable.
Product Quality and Personel!!!
You did what you said you would do and the results were great.
Friendly professional staff and top quality work
Charging $2/sq. ft for rugs to clean when they took exactly 7 minutes to clean was ridiculous. I had 2 rugs and was told it would be 100 sq. ft. I understood the cost - just not that the time it would take to clean it was 7 minutes start to finish. So $200/ 7 minutes is a great hourly rate if you can get it - rest assured you will never get it from me again and I will be sure to warn everyone I talk to about this gimmick.
Technician was a bit creepy and didn't put near the effort in as the last time I used your company - and I was thrilled last time with the information provided and the effort made even if we didn't have the best result (cleaning a rental house with major pet issue).
I realized that this time, I see the same spots coming back in certain areas that were there originally. I pointed everything out and told the guy. It looked great the first 3-4 days, now things have been showing for a day or so.
I don't understand why it is happening?
Very quick response time, professional and excellant results.
I like that there are no chemicals used to clean the carpets. We have not personally had our carpets cleaned professionally and we are impressed. Thank you.
Your tech, Keith Keiholtz, has restored my faith in your company. He was wonderful. He explained everything to me and did a WONDERFUL job on my carpets. I hope you hold onto him and never let him go. Until next time. William R. Green
Clean work the best employes
Don't know about the products but have liked all the service people
What don't I like?? I like it all.
No chemicals, cleanliness, on-time schedule, and cost.
Customer service at first call for appointment. first in a but took too long. when I was helped put on hold so long I hung up. her responce was she had another call. then my appointment was for am 8. When called they said my appointment was for afternoon. so much for on time. the service guy did fine
Service people were knowledgeable and explained everything. Tile looks clean. Price was reasonable.