Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86574 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 28, 2016 — Rated 10 out of 10 by M.M.R.T. Zerorez Phoenix
What do you like about our products and services?

Great attitude and professionalism. The carpets look fantastic and they worked around our environment with ease...or so it seemed.

Report a concern   June 28, 2016 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

very professional, carpets looked great after the service

Report a concern   June 28, 2016 — Rated 4 out of 10 by W.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The quality of the cleaning provided was insufficient. The carpet was still dirty and could have been cleaned better.

Report a concern   June 28, 2016 — Rated 5 out of 10 by M.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Nothing.

Report a concern   June 28, 2016 — Rated 10 out of 10 by B.L. Zerorez Phoenix
What do you like about our products and services?

Effective - no residue

Report a concern   June 28, 2016 — Rated 7 out of 10 by D.S. Zerorez Phoenix
What could we do to improve?

It was good but we have a strong urine smell in the hall way but everywhere else is good

Report a concern   June 28, 2016 — Rated 10 out of 10 by Cheryl Miller. Zerorez Phoenix
What do you like about our products and services?

The quality of service!

Report a concern   June 28, 2016 — Rated 10 out of 10 by A.N. Zerorez Phoenix
What do you like about our products and services?

Great service, made carpets look new

Report a concern   June 28, 2016 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

There customer service was excellent. The tech was very thorough and nice.

Report a concern   June 27, 2016 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

the technicians were very friendly and professional. They did a great job!

Report a concern   June 27, 2016 — Rated 10 out of 10 by V.L. Zerorez Phoenix
What do you like about our products and services?

Explained as he went along results were terrific

Report a concern   June 27, 2016 — Rated 9 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

The technician, Christian was honest, helpful, and trustworthy.

Report a concern   June 27, 2016 — Rated 10 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

They work well, are fast, clean and leave no smell.

Report a concern   June 27, 2016 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Professional, on time and informative of the product and services. Tech did a great job.

Report a concern   June 27, 2016 — Rated 10 out of 10 by K.D.G. Zerorez Phoenix
What do you like about our products and services?

The technician was nice and professional, the carpets look great and feel soft

Report a concern   June 27, 2016 — Rated 10 out of 10 by K.F. Zerorez Phoenix
What do you like about our products and services?

Friendly service, quality job!

Report a concern   June 27, 2016 — Rated 3 out of 10 by A.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had some issues with pet odor in one room that was treated and took the advice of the technician to add a pet treatment to the carpet at an additional cost. After the treatment the smell remains and I feel I could have gotten the same result from any other company at a cheaper price. So I ended up paying around $160 to get 2 rooms of carpet cleaned since one of my bedrooms was larger and counted as 2 rooms on its own. A fair price if everything came out great but a little steep considering I can't tell the difference after the carpets have been cleaned. However the carpets did dry very fast so that was a plus.

Report a concern   June 27, 2016 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Your technician was very knowledgeable and I liked the fact there is ni residue after cleaning the rugs.

Report a concern   June 27, 2016 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Every time I use your company everyone is professional, you call like you say you will, and show up on time. The use of non-chemicals is awesome and highly important to us. You take care in making things very clean and not bumping the walls.

Report a concern   June 27, 2016 — Rated 7 out of 10 by J.B. Zerorez Phoenix
What could we do to improve?

You were late to our scheduled slotted window time frame. your service group was very nice and helpful when I called to find out where your crew was. They also provided a discount which meant a lot since our other plans that day got cancelled due to the late arrival. your service tech was very apologentic an very professional through the entire service.

Report a concern   June 27, 2016 — Rated 0 out of 10 by M.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

When I made my appointment, the quoted me $74 total for one room. When I got my bill they charged me an additional $40 for animal urine. The lady who booked my appointment asked me if I had animals, I said yes. She said is there urine on the carpet, I told her I wasn't sure, because my cat is always under the couch. There are no stains on my carpet and it's only a year old. She never mentioned it was $40 to do a special treatment and they never asked my permission to do it. Also the carpet smelled Aweful for 4 days after. It never smelled before that. It was so disgusting it smelled like mildew. This was my first and last time using Zerorez.

Report a concern   June 27, 2016 — Rated 9 out of 10 by F.R. Zerorez Phoenix
What do you like about our products and services?

Fast and reasonable

Report a concern   June 27, 2016 — Rated 10 out of 10 by B.B.E. Zerorez Phoenix
What do you like about our products and services?

Service techs were on time....very professional... and did a very excellent job cleaning our carpets! No messy soaps; no perfumy smells.. no extra charges. Would definitely recommend to others...
My only concern is/was... what the "heck" is the environment fee for/about?

Report a concern   June 27, 2016 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

Casey and John did a great job cleaning our home and upholstery. They were knowledgable, efficient and left my 7 year old carpets looking like new. What a great team they are - thanks for a job well done!

Last name removed Family
Queen Creek

Report a concern   June 26, 2016 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Professional people doing a professional job. Kevin represents your company
in an exemplary manner. Carpet was cleaner than I expected.

Report a concern   June 26, 2016 — Rated 10 out of 10 by D.J. Zerorez Phoenix
What do you like about our products and services?

I liked the use of the pet deodorizer. My rooms still smell and look fresh.

Report a concern   June 26, 2016 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

No residue! Just Using simple clean water!

Report a concern   June 26, 2016 — Rated 10 out of 10 by Christy Robbins Zerorez Phoenix
What do you like about our products and services?

I appreciated that I didn't smell chemicals, the timely service and particularly the young man who cleaned my carpet. He was very nice, recommended and explained the protective coating.

Report a concern   June 26, 2016 — Rated 10 out of 10 by G.A. Zerorez Phoenix
What do you like about our products and services?

Tech was very friendly and professional

Report a concern   June 26, 2016 — Rated 10 out of 10 by D.E. Zerorez Phoenix
What do you like about our products and services?

Nice, quick job. Tech was very friendly.


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