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based on 86571 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I called zerorez because I had a terribly smelly urine stain on my living room carpet. The technician showed up on time (a 10-12 window, and he arrived at 10:15), and got straight to work. He was able to rid of the urine smell and stain! He also cleaned our master bedroom carpet - very light cream carpet with a very heavy traffic pattern into the bath. Didn't expect him to get that carpet back to its original color, but miraculously he did!! He cleaned 3 rooms in less than an hour and a half, and was polite, professional and friendly.
Jeff was very professional, personable and quick to get the job done. We are very happy with the results.
You kept us informed when technician would arrive, he worked effiecenty,nearly, and was very professional.
great customer service. he was early. polite. the carpets look amazing.
Fast and friendly. 2nd time using zero Rez and completely satisfied!
The comunication, timely manner and professionalism of the worker
Cost, scheduling, and efficiency. Carpets were dry by morning.
I had my teen daughter at home during the cleaning as I had to be at work. The invoice didn't match the quote. Things I called hallways were billed as rooms. If I had been home, I would have discussed it with the cleaner. For example one area billed as a room was half of a loft - I had left items in the other half and only wanted the walkway part cleaned. Consequently, the bill was higher than expected. Had I been home I wouldn't have paid $40 for essentially a 3.5 ft x 8 foot "room".
There were two partial stains in a loft area. They were actually move visible after the cleaning than before.
Overall, not a good cleaning and not a good value.
We were pleased with our technician..and carpets came out great.
My carpets never look better tech was great
Rooms smelled clean, technician was prompt and personable, did great work
Courteous men (so far) who clean our carpeting - especially the last three men!
Prompt and professional
Product cleans very well and very professional.
Technician was professional, kind and knowledgeable. Our tile and grout looked brand new when he was finished. Amazing job. Will be using Zerorez again.
I cleaned better than I thought I would.
Courteous, knowledgable and efficient
Affordable, prompt, courteous service.
My carpet came out better than I hoped and technician was very knowledgeable and friendly.
Albert was very friendly. He did a great job!
On time and very efficient
The tech was on time and friendly. The method used is great for those with allergies and sensitivity to strong smelling chemicals.
Environmentally safe. Carpet looks great.
This is the second time after the carpet dried, it looks like areas were not even cleaned at all. They are all splotchy. When you came out the second time, all the areas came clean. Perhaps the pre-treatment spray is being applied unevenly because the second time fixed the problem. It really needs to to be recleaned again. I can send pictures if you like.
Service was great, technician was informative and courteous. Loved how our carpets look and feel after they were cleaned!
We did not receive the warning call before arrival of the associate from Zerorez. Was also quoted incorrect window time for from operator 2 days before our cleaning was scheduled.
other wise was pleased with the work done.
the tech was great, on time, and explained the process very well!
John Groom did a wonderful job and explained very well the process and showed me at times the differance between clean and still dirty...was amazing!
Your service was amazing. It took far shorter than expected and our results were wonderful! It was so nice not having to air anything out or deal with the typical post carpet cleaning chemically smell. We tried the protector in a high traffic area this time and are excited to see how well it holds up and hopefully extends the time between carpet cleaning.
Our Service Provider was punctual, polite and very easy to have in our home.
Thanks Zerorez!!!
Very friendly service guy and my horribly worn apartment carpet looks brand new!! So impressed!