Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84544 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 17, 2016 — Rated 10 out of 10 by Rose Clayton Zerorez Phoenix
What do you like about our products and services?

All around professionalism. Excellent rep for company. Did a super job on the carpets and grout.

Report a concern   April 17, 2016 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

Very nice and professional person then product wasn't over powering

Report a concern   April 17, 2016 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Let's start w/ I have WHITE carpet ! So with That, I chose Zerorez because, NO residue left in the carpet. ( over looking the PRICE ) On the other hand I didn't expect the service I got. I expected a wild and crazy car-saleman too upgrade and up sale until the 2nd. mortgage had to be applied for : Instead I got a Fantastic, knowledgeable, and hard working employee of yours. Yes he did up sale, but I didn't needed the 2nd. mortgage. He kept me informed at all times, and told me what to do after he left. ( He did have a FEW stories to tell :) )

Report a concern   April 17, 2016 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Both the end result and the attention to detail that Erik paid to doing a good job for us.

Report a concern   April 17, 2016 — Rated 9 out of 10 by T.L. Zerorez Phoenix
What do you like about our products and services?

The technician was nice and explained what he was going to do and after he finished he let me know how long I should expect it to take for my carpet to dry, and gave me enough booties so everyone could walk on the carpet without getting it dirty.

Report a concern   April 17, 2016 — Rated 10 out of 10 by Jennifer Newman Zerorez Phoenix
What do you like about our products and services?

My white carpets hadn't been cleaned for 10 years, and the tile/grout almost 14. Everything looks almost new again. It smells clean, but not chemical, and it's a mild smell. Carpet dried overnight (probably faster). Carpet feels soft, not crunchy after cleaning.

My technician was fantastic. Thorough, efficient, and friendly. Was careful to wear booties in the house and protect wall/stair corners while cleaning. He worked with me to determine the best solutions for my needs and worked around me so I could still move around the house to get my own work done. He helped me move boxes & furniture. He noticed I was worn out and was kind and empathetic towards me. Above & beyond.

Report a concern   April 17, 2016 — Rated 9 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Good service and the technician was very thorough.

Report a concern   April 17, 2016 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

our carpet was cleaner than before we moved in

Report a concern   April 17, 2016 — Rated 9 out of 10 by N.O. Zerorez Phoenix
What do you like about our products and services?

all of it and two workers did the job must quicker

Report a concern   April 17, 2016 — Rated 2 out of 10 by K.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had to walk around and point out spots he missed. I started to feel uncomfortable and bad about it. He only did two rooms for crying out loud. Good thing I purchased the Empowered cleaning fluid. I had a lot of touching up to do. He also said that I would go through the spray container in two days and that I really needed to get the $49 jug. NOT the case. I see this lasting a while. I let him seal the grout in the rooms and am not confident that he even did it. I had high expectations for Zerorez after all of the bragging by a couple of radio hosts. I am very disappointed. If I could attach images here I would.

Report a concern   April 17, 2016 — Rated 10 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

no shampoo

Report a concern   April 17, 2016 — Rated 10 out of 10 by E.C. Zerorez Phoenix
What do you like about our products and services?

hobesty and good service

Report a concern   April 17, 2016 — Rated 10 out of 10 by Don Councilor Zerorez Phoenix
What do you like about our products and services?

I will gladly recommend Zerorez to anyone over all other companies I have used in the past. Your tech was very pleasant, professional, and thorough. When he had shown me the outcome on my recliner I had him clean the couch, love seat, and dining room chairs. My carpets look and smell great, but it is the furniture that is truly impressive. Thank you for providing a cleaning service at the level that you do!

Report a concern   April 17, 2016 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Quick service

Report a concern   April 17, 2016 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

Cleans well; good technician

Report a concern   April 17, 2016 — Rated 10 out of 10 by April Jeffrey Zerorez Phoenix
What do you like about our products and services?

Very, very professional. Great job!

Report a concern   April 17, 2016 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

The carpetting is clean.

Report a concern   April 16, 2016 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Able to meet customer 's scheduling needs.

Report a concern   April 16, 2016 — Rated 10 out of 10 by harry kelln Zerorez Phoenix
What do you like about our products and services?

good service, good techs, but even better spray cleaner!!!!!!

Report a concern   April 16, 2016 — Rated 10 out of 10 by Maricella Martinez Taylor Zerorez Phoenix
What do you like about our products and services?

The office called because the technician has space for an earlier appointment. That worked out great for us! Technician was extremely friendly and knowledgeable. The carpet feels completely different than it did last time it was cleaned by a different carpet cleaner. It is much softer and there is no smell to it like there was with the other cleaners. Will most definitely use again and again. Was dry a few hours after- no need to run the fan!

Report a concern   April 16, 2016 — Rated 10 out of 10 by April Hermosillo Zerorez Phoenix
What do you like about our products and services?

We were amazed at how clean Scott was able to get our tile! We've had Stanley Steamer out in the past, but they never made our tile look this good. Stanley Steamer was in and out in a short period of time. However, Scott was here for well over 2 hours and was very thorough and detailed. He cleaned our tile as if he was cleaning his own home. When he got to a stubborn spot he spent extra time and used a brush by hand if it was necessary. When our kids got home from school they didn't believe that they were looking at the same grout. Our grout was originally beige but had turned dark brown over time since we moved in 14 years ago. We hadn't had it professionally cleaned in 8 years. We just assumed that our grout was going to be brown from now on and that there wasn't anything we could do about it. We couldn't believe how nice it looked when Scott was done. He was able to get much of our grout back to beige. It's the closest to new we've seen our floor in years! Without a doubt we will use Zerorez from now on! And we will definitely be requesting Scott!

Report a concern   April 16, 2016 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

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Report a concern   April 16, 2016 — Rated 10 out of 10 by G.H. Zerorez Phoenix
What do you like about our products and services?

They clean beautifully without leaving residue so I know it's best for longevity of the carpet

Report a concern   April 16, 2016 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

The technician was very nice, considerate, and helpful! She did a wonderful job!

Report a concern   April 16, 2016 — Rated 10 out of 10 by R.L. Zerorez Phoenix
What do you like about our products and services?

The carpets felt great after drying, they came out super clean and the tech did everything possible to lift old stains. Our home wasn't left with a chemical smell and any compound used was pretty much removed upon completion.

Report a concern   April 16, 2016 — Rated 10 out of 10 by Michelle Rubio Zerorez Phoenix
What do you like about our products and services?

The quality cleaning job and lack of residue.

Report a concern   April 16, 2016 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Very happy with the service. My carpets and tile floors have never looked better!

Report a concern   April 16, 2016 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

Our service person was great! A real hard worker, and personable. Our floors are nice and clean. Great job!

Report a concern   April 16, 2016 — Rated 7 out of 10 by J.S. Zerorez Phoenix
What could we do to improve?

Do a better mop up after the rug cleaning. The hosing left a mess on our travertine tile. However your employee, Eric, was very pleasant, if not all that thorough.

Report a concern   April 16, 2016 — Rated 10 out of 10 by Barbara Haines Zerorez Phoenix
What do you like about our products and services?

The tech's were very professional and explained every thing they were going to do while they were here. We had a spot that took extra time and material to clean. They did their best and got most of it. They explained some extra steps that I could do to help remove the remaining spot. I was very happy with the effort they had made while they were here.


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