Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86566 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 10, 2016 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Clean carpets without leftover soaps, etc.

Report a concern   August 10, 2016 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Nice job! Less synethtic chemicals!

Report a concern   August 10, 2016 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Quality service at an affordable rate.

Report a concern   August 10, 2016 — Rated 9 out of 10 by G.D. Zerorez Phoenix
What do you like about our products and services?

This is the 4th time we've used Zerorez to clean carpets for us. Andrew did the best job so far. He seemed to get the carpet cleaner than previous technicians.

Report a concern   August 10, 2016 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

I am very pleased with my first experience with Zerorez and will certainly recommend their services to others.

Our technician arrived and before beginning work, explained the services he would provide and the results I could expect to see following his cleaning. He also went over the charges in detail before starting, so there were no surprises. I was especially pleased that he took time to protect walls and corners (which were newly painted), and left our home neat upon departing.

We had bedroom carpets cleaned as well as a sofa and I can happily report the cleaning is the best we have have had done in Arizona. Zerorez rates an A+.

Report a concern   August 9, 2016 — Rated 5 out of 10 by M.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

It cost a lot more than I was planning. Lots of added expenses. The gentleman who did the cleaning did an excellent job. He worked very hard and was very nice.

Report a concern   August 9, 2016 — Rated 9 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Very fast, organized and professional

Report a concern   August 9, 2016 — Rated 10 out of 10 by T.P. Zerorez Phoenix
What do you like about our products and services?

They work very well.

Report a concern   August 9, 2016 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

My carpet looks great and the guy didn't try to gauge me with extras

Report a concern   August 9, 2016 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Promptness and a courtesy call when coming

Report a concern   August 9, 2016 — Rated 10 out of 10 by Kelcie Jensen Zerorez Phoenix
What do you like about our products and services?

The stain removal worked better than anything we have tried. I was astounded at how quickly I was able to schedule an appointment. Our technician was friendly and was great to work with.

Report a concern   August 9, 2016 — Rated 10 out of 10 by S.K.S. Zerorez Phoenix
What do you like about our products and services?

Everyone is friendly. Carpets are very clean!

Report a concern   August 9, 2016 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

I was pleasantly surprised! Scott took his time and did a great job cleaning our area rugs and carpeting. The cleaning solution seems to be pretty good considering we have a rescue dog that doesn't want to go to the bathroom outside when conditions aren't perfect. Our house already smells better and the carpeting looks brand new. Thanks! Will definitely use again.

Report a concern   August 9, 2016 — Rated 1 out of 10 by D.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

your pricing was way over the top for such a small house..

Report a concern   August 9, 2016 — Rated 8 out of 10 by P.B. Zerorez Phoenix
What could we do to improve?

Certainly, getting the pricing right before the tech arrives would help. What was supposed to be a $134.00 job became a $324.00 job upon his arrival.

Report a concern   August 9, 2016 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Dylan arrived within the estimated time. He provided very good service and was very thorough and took the time to explain every step. The process took longer than estimated due to a broken equipment that needed to be replaced. However, I am very satisfied with the results and recommend zerorez without any hesitation. I cannot comment on the products as they were expensive and I did not buy any.

Report a concern   August 9, 2016 — Rated 10 out of 10 by Jane Chugg Zerorez Phoenix
What do you like about our products and services?

Tile and grout cleaned up like new! Love the results. Paul, the service tech was very efficient and professional.

Report a concern   August 9, 2016 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

Carpet was clean, damp but not wet, no unpleasant odors. Service person was on time, polite, respectful, and represented the company well.

Report a concern   August 9, 2016 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

every thing from start to finish, James was on time and so nice and did a really good
job, very happy with the Zerorez company will use them again

Report a concern   August 9, 2016 — Rated 6 out of 10 by A.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I'm indifferent. The service was good. It was hard to tell how carpet was going to look till after it completely dried. Once it dried there were definite spots that I anticipated would have cleaned out better -- or at least lightened.

Report a concern   August 9, 2016 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

The service tech was great. And the process is much better then traditional carpet cleaning.

Report a concern   August 9, 2016 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

professional and friendly, prompt.

Report a concern   August 9, 2016 — Rated 10 out of 10 by B.D. Zerorez Phoenix
What do you like about our products and services?

Casey did amazing job cleaning our carpets and area rugs! We will use your services in the future.

Report a concern   August 9, 2016 — Rated 5 out of 10 by D.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpets were cleaned but they didn't turn out as expected. Certain stains are still visible and the carpet is crunchy. They were soft prior to the cleaning. The associate hit a frame on the wall which fell and broke. He apologized but offered no options to take care of it or replace it, nor discuss a process that is needed to inform Zerorez of damage. The associate was a nice individual, I just wasn't impressed with the outcome,

Report a concern   August 9, 2016 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

I like the Power water, the professionalism of your carpet cleaners, the way the carpet looks after being cleaned. Thank you.

Report a concern   August 9, 2016 — Rated 9 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

Very personable, on time and very courteous personnel.

Report a concern   August 9, 2016 — Rated 5 out of 10 by D.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We had Zerorez services for most of our tile flooring. Two different tech's and times. First tech didn't do a very good job. Second tech (Robert) was great. The scheduling for the redo stuff was not good. We had some problems getting Robert out.

Report a concern   August 9, 2016 — Rated 9 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

The fact that the rep made sure I was happy with results

Report a concern   August 8, 2016 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

Services are always great & love how my carpet never feels crusty after being cleaned.

Report a concern   August 8, 2016 — Rated 8 out of 10 by E.D. Zerorez Phoenix
What could we do to improve?

I fell it was a little rushed this time. They did a good job, but not as good as the first time. My carpet is old, so I guess they did the best they could.


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