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based on 86566 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Same day service was great and the technician was able to come earlier than schedule which was nice.
It wasn't cleaned the first time. And the customer service rep Wendy isn't very receptive
My carpets always turn out great
Become more affordable and don't try and upsell cleaners and add sq. footage to up the price. You are quick to add on for a large room or long hall but don't take into consideration a small room with three fourths of the carpet covered with furniture.
Your employee was excellent however...
Very professional and thorough. No chemical smell and my carpet looks amazing again.
The stains returned at the top of our landing within a few days. I have tried to contact you from your website, but have not received a reply.
The tech sent to my residence THIS TIME was amazing!
I used Zerorez three times in the past and did not feel that my carpets were truly cleaned. In fact, I called the company and advised of my dissatisfaction. Later I felt I should give the company one more try (fourth time) and I'm happy that I did. The tech this time brought a machine (up stairs)that removed debris from my carpet in advance of cleaning it. What a difference this made in the overall outcome. This tech was through, professional, and courteous. Going forward I will ONLY request this tech to come back out to my residence when I need your service. He DESERVES a RAISE in salary!!
Kindly note that NOT ONCE did any of the previous techs bring this machine into my residence to perform this pre-cleaning process of my carpets. It's truly a shame!! However, I know why, they were lazy because I live in a condo - upstairs. Thus for my call to the company to explain my frustration and dissatisfaction in the end result of cleaning of my carpets.
Very efficient and the process for extricating dog urine from carpet and pads was top notch.
Friendly professional
Robert was friendly and efficient. He explained it all to me before he started work. My carpets look great. I only have one detail to mention. Right after the cleaning it must stretch the carpets a bit so I was in panic mode when I started seeing some bubbles pop up in the carpet. After it dried it laid flat again. I would've liked to have known that was a possibility so I would've have freaked out :)
Hello I will definitely use zerorez and use tech Andrew very pleasant and professional.
I am not happy with the way you figure out the cost of the service, there is no flexibility and i believe that there should be, nor was anyone willing to work with me on this. It is for this reason that i will NEVER use Zerorez again. I believe that things are not black and white; however that is the way i was billed.
The quick and efficient service.
I was not happy with the change in price from a couch to a sectional cost. The price jump was very steep. The technician informed us about the difference, and I understand I misspoke about my furniture. However, it was a substantial difference in price couch vs sectional and that is what drove me away from purchasing a furniture cleaning.
Quick and easy. Comes out very clean and like new.
The young gentleman who did our rugs was very personable and knowledgeable about your products and did an excellent job on our rugs.
Awesome product my rugs look brand new they are 25 years old tech was great. Used zerorez product ony grout worked with out scrubbing just wipe amf it was back to new. Thanks will use you again
I thought the tech was nice and did a great job. I found it odd that he asked me to provide 5 bottles of water and an iPhone charger while he was cleaning. While I didn't mind helping out I think these should be items techs should bring with them.
Very responsive, flexible on areas to be cleaned, assisted in moving furniture
Thorough cleaning, nice technicians, returned to treat area that did not dry properly.
Very professional and our floors look amazing. I forgot what color they really are. Definitely will use them again. Highly recommended.
Got the job done for a good price!
I like that you don't use detergents. I like that your help is easily recognizable, clean-cut, helpful, and not riff-raff! The technician I had, Jeff, was fabulous and conscientious. You are only as good as the help you employ. The girl on the phone who made the appointment was also professional and a good communicator.
Fast thorough carpet & tile cleaning.
no crunchy chemicals
Our carpet is 10 years old. I chose ZeroRez do to not using any chemaicals to clean the carpet. To my amazement the carpet came out very clean. 10 years old and never been cleaned professionally and it looks great!
On time- works very hard - does everything properly- cleans up. Love the service. Have recommended to friends.
They arrive one-time and they did am exceptional job on my floors.
The process left a white residue on my wood laminate that took two washings to eliminate.
Friendly and professional