Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86558 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 6, 2017 — Rated 10 out of 10 by K.D. Zerorez Phoenix
What do you like about our products and services?

Your technicians did a fantastic job!! Nichole and John cleaned tile/grout and carpet. Their service was outstanding!

Report a concern   January 6, 2017 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Safe, natural, and effective

Report a concern   January 6, 2017 — Rated 10 out of 10 by Mark Fountain Zerorez Phoenix
What do you like about our products and services?

Timely communications, professional staff, arrived early, and did an outstanding job cleaning the carpet and tile for the price as quoted. No hidden fees, no 4 hour waiting game. The process was so smooth and efficient I highly recommend Zerorez!

Report a concern   January 6, 2017 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

They did a great job! They were able to get the stains out and were quick and efficient.

Report a concern   January 6, 2017 — Rated 0 out of 10 by J.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have raved and referred Zerorez to many people but after this visit, I would not. The rooms were quickly cleaned and when I asked to go over a section, it was amazingly better. however, I had to ask to go over sections. When the man left, I looked at areas and the spots weren't gone, but I am confident they would have been if he went over the section again. Now I have areas of my carpet that are really clean and fresh (where I asked him to go over it again) and right next to it, not so good looking carpet. Very disappointed!!!!

Report a concern   January 6, 2017 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Carpet looks wonderful and no chemicals or soap.

Report a concern   January 6, 2017 — Rated 10 out of 10 by Beth Halverson Zerorez Phoenix
What do you like about our products and services?

I loved our technician the best. Dillion was thorough, funny, accommodating and very pleasant.

Report a concern   January 6, 2017 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Professional personal, quality service!

Report a concern   January 6, 2017 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

Zerorez is easy to schedule, on time, pleasant employees.

Report a concern   January 6, 2017 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Carpets get cleaner and stay clean longer.

Report a concern   January 5, 2017 — Rated 10 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

Zerorez delivered on their promise of 100% satisfaction guarantee. They came back & redid the carpets when they heard I was not completely satisfied.

Report a concern   January 5, 2017 — Rated 9 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule, fast service. Carpets look great.

Report a concern   January 5, 2017 — Rated 10 out of 10 by Mike Yosick Zerorez Phoenix
What do you like about our products and services?

The process itself was awesome. The carpet felt clean and soft after your cleaning process.

Report a concern   January 5, 2017 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The results were wonderful. Very clean carpets. But I was told the drying time would be 2 -4 hours. It was at least 24 hours before we could walk without the booties. I really did not like the jovelle deminner on the ads. Your worker was much more professional than the ads

Report a concern   January 5, 2017 — Rated 0 out of 10 by T.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We still have the exact same spots as before it was cleaned

Report a concern   January 5, 2017 — Rated 1 out of 10 by J.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We have used Zerorez before and loved the results but this time we were not satisfied. It was done on Friday, we left all furniture off the carpets over the weekend as we left out of town. It was not left as clean as before and it left a different odor. Would be great to return and clean again at no cost. Before, you guys took out really bad stains and this time it doesn't seem the same. Previously, we recommended zerorez to others but do not know if we can now.

Report a concern   January 5, 2017 — Rated 10 out of 10 by David Davis Zerorez Phoenix
What do you like about our products and services?

No chemicals or "crunchy" carpet feeling after cleaning.

Report a concern   January 5, 2017 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Fair pricing,the guy that came to do the work was upfront and honest about everything. Very informative and he did an incredible job. Even with all the stains I had, the carpet looks great.

Report a concern   January 5, 2017 — Rated 10 out of 10 by N.R. Zerorez Phoenix
What do you like about our products and services?

The service technician was extremely helpful and provided excellent customer service.

Can you please recognise him and he is a great team player.

Well done.

Report a concern   January 5, 2017 — Rated 10 out of 10 by H.M. Zerorez Phoenix
What do you like about our products and services?

I Am always extremely happy with their work! They are, I believe, the best carpet cleaning service out there!

Report a concern   January 5, 2017 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

I am very pleased with the look of the carpet. Dylan did a great job.

Report a concern   January 5, 2017 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

I love that your product is more environmentally friendly than other cleaners. My house didn't smell like a chemical plant when your were done. James, the young man that cleaned my carpet, was nice, honest , and professional

Report a concern   January 5, 2017 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Your service tech s are nice and do a good job

Report a concern   January 5, 2017 — Rated 10 out of 10 by Dance Academy Mark Zerorez Phoenix
What do you like about our products and services?

The cleaner was timely, quick and efficient. Our carpets and tile looked brand new when he was done.

Report a concern   January 5, 2017 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

The Zerorez employees were very professional and explained what they were doing. Our tile floors felt wonderful after the cleaning.

Report a concern   January 5, 2017 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Hello, just a quick follow up on my experience. I called and asked if Zerorez would come back and retouch some of the spots on the carpet and chaise lounge that was cleaned a week ago. Steven came back and worked extra hard to get the job done. It all turned out beautifully! He took the time to explain the process and I watched the spots disappear. In the commotion of having the door and gate open for the truck, my daughter’s two precious dogs ran out the front gate. Steven stopped what he was doing and came out to help me capture the dogs. He is truly a dedicated employee. I would rate him a very high number of 10 (ten) in satisfaction. I will keep Zerorez in my go to file and tell all my friends about your outstanding service and business.

Thank you,

Report a concern   January 5, 2017 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Quick and easy to schedule. Tech was great.

Report a concern   January 5, 2017 — Rated 8 out of 10 by K.L. Zerorez Phoenix
What could we do to improve?

I think all employees could get the same story out to the customer. One of my rugs had to be taken in for dry cleaning. First person told me it would be about 2-2 1/2 weeks and I asked if he could expedite. Peter said he could,. Perfect as this could get my rug back info time for the holiday. Called in a few days before Christmas to find out what was going on with my rug. I was now told it would take 3-4 weeks and no one ever discussed an expedite with the person who handles the whole dry cleaning routine - (Tessa?). I was unhappy and asked to find out the status of the rug and please call me back. No one ever called with a status but a couple of days later I was told the rug would be delivered that day, 2 days before Christmas. Your folks do really nice work but they don't seem to speak to one another. First, please don't say a rug will be dry cleaned within a 2 week period if it's going to take 3-4 weeks. I might have decided to just keep the rug until after the holidays. And don't say you'll ask for an expedite and not follow through.

Report a concern   January 5, 2017 — Rated 8 out of 10 by C.M. Zerorez Phoenix
What could we do to improve?

PRICE IS HIGH FOR ONE BEDROOM, HALLWAY AND lIVING ROOM

Report a concern   January 5, 2017 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Speedy, friendly service. No chemical smell or residue.


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