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based on 86557 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Just using the ionized water verses chemicals, and standing behind the 100% satisfaction guarantee.
There is no smell to contend with and the service people are friendly and know their business.
on time and efficient
The service technician was great. He was very upfront about what to expect and explained how the process worked. He worked quickly and efficiently and did a great job. The cleaning took years off the look of my floors.
Green practices, great technician
I feel like the tech did a good job. BUT my complaint is that he did not wash his hands after using my restroom. (He did ask to use the restroom, which is no problem at all). But I do have a huge problem with people that do not wash their hands afterwards. I would request to never have this tech again for this reason.
She was nice and did a great job on the carpet. I most definitely will recommend to anyone looking for a company to clean their carpets.
no sales pitches for other services when you arrive
The tech was very nice and knowledgeable. He explained the cleaning process very well. The carpet looked great after cleaning!
Zerorez gets my carpets Real CLEAN! Amanda was awesome! She pretreated my rugs in a way that some of your previous attendants to my house have not done in a long time. Amanda was professional and did a fantastic job! Thank you!
Good results and good service.
Clean, efficient, odorless. Technician was helpful and friendly.
Looking forward to see how clean it stays.
Floors are extremely clean now and look/feel 100X better than the company that did them before we moved in.
Excellent ! Very impressed with tech Aaron!!
Excellent service !!
quick and clean
Cleaning was fantastic and technicians were very professional.
Carpet looks great
The service, follow up and care that is taken while doing the job
Fast friendly service and no soap residue.
They did an awesome job, our tech was great and we got great customer service.
Straightforward process and thorough and friendly staff. Twice in a couple months, I have had you guys out here for two different jobs and haven't been disappointed. We will continue to utilize your services into the future.
Louis was really good and very professional............good job great results.......
Everything. My carpets and flooring were absolutely wonderful!!!
Friendly and quick
Quick and friendly staff.
Prompt, courteous and good price.
I called zero res because of the advertising on John Jay and Rich show. The advertising makes it sound as if you are pet stain specialists and understand pet owners carpet issues. When my daughter called to book an appointment she told the woman on the phone that we had 3 dogs. She never mentioned there would be an additional fee. When the cleaner came, I had 2 rooms with no pet stains and one bedroom with lots of stains. He told me it would be $40 for each pet stain, or approximately $600. I said no way I could buy a new carpet and I just want this one cleaned and he told me John Jay and Rich advertising goes too far. I said well it's your company advertising and that's why I called you. He ended up doing me a favor to clean it and just charged me an additional fee so it was $170 instead of $119 and the carpet came out just fine in spite of his cautionary tale. My pets are 10 and 12 so until they pass, I will have these pet stains, this is my dilemma. I was hoping to find a carpet cleaning company specializing in pet cleaning without the commentary. This is what your advertising seems to suggest. My suggestion is to tell the customer up front about additional charges for pet stains when they tell you over the phone that they have a pet prior to them coming for the appointment. And then just please clean the carpet, and not as a favor. That's all. Thanks.
Fast service and friendly staff.
Your technicians did a fantastic job!! Nichole and John cleaned tile/grout and carpet. Their service was outstanding!
Arrived on time to appointment, the carpet looked great and dried within a few hours. The carpet was not overly wet and it wasn't overly filled with chemical cleaner which made it super safe for our pet. The team was super kind and friendly which was nice. Loved the service!