Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84635 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 16, 2017 — Rated 8 out of 10 by C.J. Zerorez Phoenix
What could we do to improve?

Call if you are going to be delayed.

Report a concern   December 16, 2017 — Rated 7 out of 10 by M.C. Zerorez Phoenix
What could we do to improve?

Improvement 1:
Check your phone numbers for your clients, this way you are able to communicate in a timely manner. Don't assume the number a person calls in on is the contact number.
Improvement 2:
If your cleaning rugs at a clients home, make sure your client is aware of what is needed or required. We didn't realize our rugs couldn't be cleaned inside the house. Our home has laminate wood floors. So the tech had to move the rugs outside in order to clean them. After they were cleaned we had to leave them outside to dry and our neighbor was doing major yard work with lots of dust. Not what we expected.....

I will say the Tech did a great job and we are please with the work he did.

Report a concern   December 16, 2017 — Rated 10 out of 10 by T.T. Zerorez Phoenix
What do you like about our products and services?

I love the service. No company has cleaned my carpet as Zerorez!!!!

Report a concern   December 16, 2017 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

great knowledge, information, helpful and kind people!

Report a concern   December 16, 2017 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

I thought the quality of the carpet cleaning was great the last time we used Zerorez but this time it was even better. We had the living room carpet cleaned again and the kitchen and dining room tile cleaned for the first time.

Our technician took time to explain how and where he would pretreat the carpet and how the tile would be cleaned. He explained ways we could clean it better between professional cleanings and explained why. He really had the heart of a teacher and he took such pride in not only doing it right but making sure we knew how to keep our flooring looking nicer, longer.

Thanks for such great cleaning and employees who are professional.
Name removed
Gold Canyon

Report a concern   December 16, 2017 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Very good service! Cleaning was outstanding! JohnJay & Rich know how to endorse a good thing!!

Report a concern   December 16, 2017 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Dylan and Nick were great! My carpet, sectional and rug look amazing!

Report a concern   December 16, 2017 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

He did a great job and was friendly.

Report a concern   December 16, 2017 — Rated 5 out of 10 by F.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

2 days later, rug still wet?

Report a concern   December 16, 2017 — Rated 10 out of 10 by J.Q. Zerorez Phoenix
What do you like about our products and services?

Fast and friendly service. Carpet looks sooo much better. It's an older carpet, so it takes a little doing to have an overall clean looking base. It dries quickly.

Report a concern   December 16, 2017 — Rated 10 out of 10 by B.L. Zerorez Phoenix
What do you like about our products and services?

I was very impressed with your work. Our 12 year old carpet was very dirty, and now it looks clean. Great and friendly service.

Report a concern   December 16, 2017 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

The quality of carpet cleaning is far superior to any other company I have ever used. (And I have only TRIED others once or twice due to cost). The extra cost of ZeroRez is definitely worth it!

Your service people are unfailingly professional and polite and the two hour time frame offered is very convenient.

Thank you for QUALITY service! Our carpets are always sparkling and like new!

Report a concern   December 16, 2017 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Very thorough and efficient.

Report a concern   December 16, 2017 — Rated 10 out of 10 by G.C. Zerorez Phoenix
What do you like about our products and services?

Technician, was very helpful and explained everything to me. Also showed me the how clean the carpet was where he was cleaning versus the existing area.

Report a concern   December 16, 2017 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

I like that your technicians are prompt, courteous and knowledgeable about the service they provide. Most of all, when they're finished - my carpet is clean!

Report a concern   December 16, 2017 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

I like that your product is safe for my family and gets the job done.

Report a concern   December 16, 2017 — Rated 9 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

Carpet was very clean

Report a concern   December 16, 2017 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Robert did an excellent job-

Report a concern   December 16, 2017 — Rated 6 out of 10 by Y.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The service person was great but today, one day after the carpet being cleaned, some areas and stains already look like they weren't cleaned at all. The carpet looked great, clean and fluffy, for about 24 hours and then...wham! The fluff flattened and some spots reappeared. This was out first time using Zerorez and I'm not as pleased as I expected. It seems I got the same end result I'd expect from using the other carpet cleaning service we've used at literally half the cost.

Report a concern   December 16, 2017 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Abel did a great job & was very courteous & asked me to check the house after he was done I really was pleased the outcome, Thank you , Name removed in Surprise Az.

Report a concern   December 15, 2017 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Everything!

Report a concern   December 15, 2017 — Rated 8 out of 10 by D.K. Zerorez Phoenix
What could we do to improve?

Loved our technicians that came out. No worries there. MAJOR spots disappeared so all good there. The reason it is not a 10 is because some small spots seem to still be visibile within a day or two after the last 2 treatments.

Report a concern   December 15, 2017 — Rated 10 out of 10 by D.N. Zerorez Phoenix
What do you like about our products and services?

Great service . What a difference! The floors look new

Report a concern   December 15, 2017 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

The visit was prompt and the service excellent. Our technician was very efficient and friendly. Will use your services and will recommend to others.

Report a concern   December 15, 2017 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

Very pleasant service man and carpet looks great.

Report a concern   December 15, 2017 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Great job

Report a concern   December 15, 2017 — Rated 8 out of 10 by S.V. Zerorez Phoenix
What could we do to improve?

Charge less for a spot area, over $100.00 for a 6x6 area that took 15 min

Report a concern   December 15, 2017 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

awesome service had both my carpet and tile done

Report a concern   December 15, 2017 — Rated 10 out of 10 by J.D.A. Zerorez Phoenix
What do you like about our products and services?

The young man was super nice.

Report a concern   December 15, 2017 — Rated 10 out of 10 by C.V. Zerorez Phoenix
What do you like about our products and services?

The product and our technician was amazing!


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