Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84662 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 18, 2018 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

I like that my carpets are cleaned chemical-free and the servicemen don't smell like cigarettes. I also like that they left booties so we could cover our shoes while the carpet dried.

Report a concern   July 18, 2018 — Rated 10 out of 10 by U.A.M.B. Zerorez Phoenix
What do you like about our products and services?

Excellent customer service and great job cleaning the couch.

Report a concern   July 18, 2018 — Rated 10 out of 10 by Denise Cusimano Zerorez Phoenix
What do you like about our products and services?

Great Technicians! Love how the carpets feel after carpet is clean.

Report a concern   July 18, 2018 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

Joshua was kind, courteous, respectful, knowledgeable and efficient. Couldn't have asked for any better service. Thank you!

Report a concern   July 18, 2018 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

I liked everything! Two nasty animal stains are gone and my big braided rug that was going into the next bulk trash pickup looks brand new. David and his coworker were congenial and informative. Great service at a great price! I will use Zerorez again and recommend to friends.

Report a concern   July 18, 2018 — Rated 10 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

My carpets look amazing. My home feels so clean now. The service person was very congenial and did the job in a professional manner.

Report a concern   July 18, 2018 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

everything

Report a concern   July 18, 2018 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

I have had my carpets cleaned three different times and have been very satisfied each time. The service techs have all been very nice and pleasant.

Thank you for your exceptional service.

Report a concern   July 18, 2018 — Rated 10 out of 10 by Kathy Hoyman Zerorez Phoenix
What do you like about our products and services?

Very clean after the scrub. Stains all gone!. No lasting smell after cleaning.

Report a concern   July 18, 2018 — Rated 7 out of 10 by M.C. Zerorez Phoenix
What could we do to improve?

A few areas in the carpet and sofa weren’t completely cleaned. Unfortunately I didn’t check until the service provider had left.

Report a concern   July 17, 2018 — Rated 9 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

The technician did a fine job. Carpets look brighter.

Report a concern   July 17, 2018 — Rated 10 out of 10 by Gloria Sommerville Zerorez Phoenix
What do you like about our products and services?

You removed all the stains and the carpet looks great.

Report a concern   July 17, 2018 — Rated 10 out of 10 by Andrew Garza Zerorez Phoenix
What do you like about our products and services?

Paul was very professional and knowledgable of the business. I would recommend him for anyone.

Report a concern   July 17, 2018 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

The carpet is actually clean - unlike the results from other carpet cleaning companies. It is dry within a few hours - not a couple of days. The gentlemen who cleaned our carpets were professional, courteous and answered any questions I had. We will definitely use Zerorez in the future.

Report a concern   July 17, 2018 — Rated 10 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

Clean and chemical free

Report a concern   July 17, 2018 — Rated 10 out of 10 by F.F. Zerorez Phoenix
What do you like about our products and services?

You guys always do a great job.

Report a concern   July 17, 2018 — Rated 10 out of 10 by Cheryl Martin Zerorez Phoenix
What do you like about our products and services?

Did a wonderful job

Report a concern   July 17, 2018 — Rated 10 out of 10 by A.O. Zerorez Phoenix
What do you like about our products and services?

Zachary did a good job

Report a concern   July 17, 2018 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

Friendly and they do a great job!

Report a concern   July 17, 2018 — Rated 8 out of 10 by M.L.B. Zerorez Phoenix
What could we do to improve?

I would like to have had more rooms cleaned, but the cost was too much. Why couldn't I have had two sets of 3 rooms cleaned for $115 for each three rooms? The price I was given for the extra room and kitchen tile floor was $345 total,.

Report a concern   July 17, 2018 — Rated 10 out of 10 by Anthony Payne Zerorez Phoenix
What do you like about our products and services?

Your techs were super nice and very upfront when explaining what they were going to do. I would use you again just because how professional they were.

Report a concern   July 17, 2018 — Rated 10 out of 10 by V.B. Zerorez Phoenix
What do you like about our products and services?

Service is excellent

Report a concern   July 17, 2018 — Rated 10 out of 10 by L.T. Zerorez Phoenix
What do you like about our products and services?

Carpet seems to be very clean and the service tech was very nice and polite

Report a concern   July 17, 2018 — Rated 5 out of 10 by S.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You didn’t. I simply no very few people with carpet.

Report a concern   July 17, 2018 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

All over a great experience our carpets look like brand new we could not be happier thank you

Report a concern   July 17, 2018 — Rated 10 out of 10 by Dennis Firck Zerorez Phoenix
What do you like about our products and services?

Your service really works, as advertised.

Report a concern   July 17, 2018 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Everything was great!!! Thanks!

Report a concern   July 17, 2018 — Rated 7 out of 10 by T.W. Zerorez Phoenix
What could we do to improve?

My carpets looks great and the tile is noticeably cleaner, but the grout doesn’t seem to have been cleaned at all. I think that the techs should improve processes to thoroughly clean the grout or lower prices to indicate that grout-cleaning is not a service that is offered.

Report a concern   July 17, 2018 — Rated 3 out of 10 by S.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We had 3 rooms done and paid the extra $40.00 per room for stain and what we thought would get rid of cat urine in 1 room. We still had stains in 2 of the rooms and the urine smell did not go away. We also bought the 2.5 gallon bottle of the empowered water. I then called the office about the urine smell and was told that 1 room would be another $250.00 to get rid of the urine/smell. So, with the smell and some stains still there after Zerorez was out, I wonder why we even bothered and wasted $300.00. We used you once before and it was great. We had told numerous people about your company. That will not longer happen. We got pricing on having our tile done and was going to do it, but now we won't. So very disappointed and angry over WASTING $300.00.

Report a concern   July 16, 2018 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

The technician was honest, knowledgeable, did a great job, and did it fast! Great price for great service


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