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based on 86502 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick professional service & odor-free products.
My house has a strange odor ever since I had the carpets cleaned. The carpet looks great, but the smell has been difficult to live with.
Great job.
Professional and quality
Tech explained the process thoroughly and politely. The end result turned out just as we discussed.
The estimate was 380 and the actual work was 470. I was shocked and disappointed when I evaluated the work. 1.5 hours of work should be a much better value. Please tell me the estimate before you start the work!
The carpets were cleaner than it has been in years. I liked the way the product works
I just love it all !!!..
they do a very thorough job and easy to work with. Thank you
They were fast clean and easy. They got out all the stains with no problems.
Quality
I would highly recommend the service and employees of Zerorez. Micah, the scheduler, was very prompt in her email correspondence and worked hard to schedule my appointment when I needed it. She also sent follow-up reminders so I would know what was happening. Steve, the technician, was knowledgeable, professional and very thorough. He was helpful and had suggestions to keep the carpet looking clean. I appreciated his excellent customer service and knowledge. I would highly recommend this service - my carpet looks great and they were very professional!
Professional Staff on phone and in home.
Quality Service and carpet cleaning.
It doesn’t take hours to dry and the carpets are not crunchy.
Clear idea of pricing, on time and a phone to confirm on way.
Excellent job Zerorez!
The service was great. The only reason I didn’t give a ten is because the pet odor did not come out at all
Showed up on time. Explained & went over everything. Quick. Super friendly. Great job!
Great service, the two men were so nice
How nice & easy it is having Zerorez come over and get the job done quickly.
The employees are always so friendly & helpful.
I love the way the carpet feels afterwards ~ soft & clean:)
Thank you Zerorez!
Great service, technicians are always knowedgable and very helpful. Product is great and the carpets look great.
We have used Zerorez numerous times on our own home and on our ptoperties, they are always a great value. I highly recommend the company.
Service was on time and professional.
One of our carpets is simply not clean. We pointed some spots out to the technicians, and they said that there was nothing that they could do to get them out. It is just generally dirty on the ends, too. Later on, we used another kind of cleaner, and they came out. However, the rug is just generally not clean at all. It is a wool area rug. Also our furniture didn't come clean either, particularly in the binding that goes around the cushions. The protective sleeves for the sidearm aren't clean either. We were very disappointed. However, the other carpets that were cleaned look like they have been cleaned and appear fine.
I don't think that the kind of cleaner that you use (although not toxic) isn't capable of cleaning the above items. We don't think that there is anything that you could do to rectify the above short of returning our money for those items.
Good cleaning. Great technician
The technician was very knowledgeable about the service he was providing. I would use you again but we will no longer have carpet in 6months
We have used Zerorez for years. We loved Brandon. We had “pet” issues and he is very knowledgeable about all things...carpet. We will definitely have him back. We are very pleased.
Regards, Julie Schlenker
Your employee worked hard for your company when at my house. He was really friendly and professional.
Natural no chemicals great service provided by technican. Very friendly and knowledgeable about the type of carpet and rugs that I have. Extremely professional.
Outstanding customer service and service. I've never seen my carpets look and feel so clean. The technician was professional, informative and helpful. I will be using Zerorez again in the future and recommend them to friends and family.
No chemical smell!!!
Love that the solution is natural and doesn’t leave a sticky feel to the floor. Our technician Josh was fantastic and extremely professional. We will definitely be recommending him and Zerorez to our family and friends for their cleaning needs in the future. Thanks again.
Really got some bad areas clean. Tanner worked hard to clean our carpet
I was nickeled and dime'd. I purchased 2 rooms of carpet, 2 rooms of tile, and stairs with 2 landings (but I only have 1 landing). My 2 1/2 rooms of carpet made up one room. My kitchen is one room and my dining room is another. The person stated that the 4 feet left of my kitchen were not Actually my kitchen. Same with my dining room (The majority of my Dining room didn't need cleaning. I only needed sections of it cleaned for the high traffic area part) I was so sick of bantering back and forth with him. He spent time cleaning unnecessary parts that could have been spent cleaning the 4 feet of the parts that I needed. In addition I paid 45 dollars for grout sealing which I saw was a can that I could have bought at home depot. He took that with him. There was a rag in the room that I picked up and started to wipe the tiles he didn't but he took it. He also left tiles in front of the deep freezer dirty. I told him he could have call my name and I would have moved it. When I moved it, tons of water was under there. There is also dirt around edges which he replied that they cant get to because there machines are round. So he watched me as I was cleaning it up. Also I can still clearly see where the grout sealing stuff was sprayed. It isn't consistent. He didn't believe me when I told him the floors would be clean after his 'spot test'. Its dust and people walking it for 2 years. It came clean as I said it would. I had a handy man here at the same time and the Zerorez guy wasn't very patient so I had to keep cutting him off as I was talking to the handy man. Then I really had to cut him off mid sentence to go pay the handy man. I was down there by myself moving furniture room to room. He should have done the carpets last because I have streak marks on the carpet from moving the table back out into the kitchen. The last thing I remember after all this is him asking me for a review and I thought to myself, that just isn't right. I gave myself a day to cool down. This is my review after cooling down.