Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86496 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 25, 2018 — Rated 10 out of 10 by Renee Russeell Zerorez Phoenix
What do you like about our products and services?

That my carpets always look wonderful after you clean them and that you use no chemicals

Report a concern   November 25, 2018 — Rated 10 out of 10 by K.Y. Zerorez Phoenix
What do you like about our products and services?

I've forgotten the techs name yet he was very helpful and made sure he did his best with our two problem spots.

Report a concern   November 25, 2018 — Rated 10 out of 10 by W.H. Zerorez Phoenix
What do you like about our products and services?

Great job on sofa...arrived on time!

Report a concern   November 25, 2018 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

The guy who came was very professional. I like that he placed wall guards on the corners where the hose and cord would touch

Report a concern   November 25, 2018 — Rated 10 out of 10 by Jo Anderson Zerorez Phoenix
What do you like about our products and services?

The carpets are so clean and the service reps are very knowledgeable. And extremely pleasant!

Report a concern   November 25, 2018 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

I like the fact that there is no residue after your carpets are cleaned. Also your service is prompt and efficient...tech always shows up on time or a bit early. HOORAY!

Report a concern   November 25, 2018 — Rated 9 out of 10 by Y.L. Zerorez Phoenix
What do you like about our products and services?

Good service at a reasonable price.

Report a concern   November 25, 2018 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Your technicians are on time and very professional

Report a concern   November 25, 2018 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Great job

Report a concern   November 25, 2018 — Rated 5 out of 10 by B.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Had a small area of carpet in an RV done and it was $150 and took him maybe 20 minutes to complete. Some minor stains but those would cost extra to get out? That's the whole purpose to have the carpets cleaned, to get the stains out. And now the carpet smells funny to me. Was upsold on the stain protectant. Wasn't happy but wasn't disappointed either. Guess just the way carpet cleaning goes (it's been years since I have had to had carpet cleaned since our house is all tile).

Report a concern   November 25, 2018 — Rated 8 out of 10 by S.M. Zerorez Phoenix
What could we do to improve?

Design a system that can get closer to the walls and baseboards. A pre-soak solution that smells better.

Report a concern   November 25, 2018 — Rated 10 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

everything is so clean today.

Report a concern   November 25, 2018 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

Great service and my carpets look great !!

Report a concern   November 25, 2018 — Rated 8 out of 10 by T.A. Zerorez Phoenix
What could we do to improve?

Our service was very good but I generally do not recommend products to people, so this is a good rating coming from me! :)

Report a concern   November 25, 2018 — Rated 9 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

They did a great job but it was expensive.

Report a concern   November 25, 2018 — Rated 0 out of 10 by D.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Missed a room,
Unable to remove basic stains
Basic service that I could have paid any cleaning company a cheaper fee to perform. After lots of asking around I was recommended to your company. Worst decision! I will never! Use your company again and I will make sure to post on our community web page how bad your services are for the fees that you charge.

Report a concern   November 25, 2018 — Rated 10 out of 10 by Laura Workman Zerorez Phoenix
What do you like about our products and services?

I've used Zerorez twice and I've been very happy with the results both times. The technicians are always very courteous and careful as they do a really good job cleaning the carpet and sectional that I have. I will definitely call them again.

Report a concern   November 25, 2018 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

Josh did a very good job. He explained the process and left my house looking great.

Report a concern   November 25, 2018 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Fresh smell and feel of the carpet.

Report a concern   November 25, 2018 — Rated 10 out of 10 by Kim Lewellen Zerorez Phoenix
What do you like about our products and services?

Carpet looks great. Technician was personable and efficient. No chemical smell after cleaning.

Report a concern   November 25, 2018 — Rated 10 out of 10 by Maureen Gunderson Zerorez Phoenix
What do you like about our products and services?

Your kindness and attention to detail meant so much. Very happy with the results. My carpet came out so soft and clean. The technician was very polite and friendly. Thanks for working us into your busy schedule.
Maureen Gunderson

Report a concern   November 25, 2018 — Rated 10 out of 10 by Sanam Holley Zerorez Phoenix
What do you like about our products and services?

My technician was so informative and did an awesome job! Best carpet cleaning service ever with him. We were super happy and impressed.

Report a concern   November 25, 2018 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Zerorez consistently provides superior service. They demonstrate thoughtful, appropriate procedures and I am always pleased with the results. They can also schedule quickly, which is an added plus!

Report a concern   November 25, 2018 — Rated 10 out of 10 by Lori Barrows Zerorez Phoenix
What do you like about our products and services?

They do a great job

Report a concern   November 25, 2018 — Rated 10 out of 10 by E.O. Zerorez Phoenix
What do you like about our products and services?

My carpets look great and feel great to walk on in bare feet. The technician was professional and prompt.

Report a concern   November 25, 2018 — Rated 0 out of 10 by S.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Hi...we had our carpets cleaned on November 6 and are not happy with the results. The tech who cleaned wanted my review pretty much right away but I decided to wait a bit and see how that carpets looked after drying. The spots that were on my carpet before he came are still there. I am not sure he spot cleaned at all. I realize that I do not have new carpets nor did I expect that my carpets would LOOK new but at the same time they do not look clean. I have had carpets cleaned before and they at least looked good two or three weeks after but I can't say the same here. So I will get out my home carpet cleaner and reclean them. No, I won't be recommending Zero Rez. Thanks (this review would have been sooner but we were out of town for the Holiday)

Report a concern   November 25, 2018 — Rated 10 out of 10 by L.Y. Zerorez Phoenix
What do you like about our products and services?

Great service & very professional. Evan did an awesome job.

Report a concern   November 24, 2018 — Rated 5 out of 10 by W.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I felt like the high traffic areas were in need of a pre treating or something.... Not suggested and did not come as clean as I thought they could.

I asked when the 250 sq ft room (290 sq ft actual) went into effect? The 2 other rooms are much smaller (about 150 sq ft). The 2 prior cleanings were all charged as 3 rooms not 4? He said "that is up to the person doing the cleaning... we have the ability to raise or lower the rate", so... " if I think it's a lot of work, I raise the price".

I tried to asked him a question ( three times ) while he was setting up, he could not hear me.... had his ear buds in listening to ???? not the customer.

Report a concern   November 24, 2018 — Rated 10 out of 10 by H.B. Zerorez Phoenix
What do you like about our products and services?

I've always been extremely happy with your services. The technicians have been very polite and courteous and have done an excellent job cleaning my carpets.
Thanks again.
Mary Last name removed

Report a concern   November 24, 2018 — Rated 10 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

Great tech!


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