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based on 86496 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was great would recommend
Professional, explained the process and gave updates. Very pleasant.. Tiles in the house looked great when he finished. Will definitely use them again!!
Zerorez is the only carpet cleaning company we use!
Your service person was very polite and professional
Service was top notch.
I had to show the tech all of the water he left on the tiles after he cleaned the carpets. Not a good finish.
The job was not completed to my satisfaction.
I have employed Zerorez in the past with 100% satisfaction. But sadly this time I was disappointed.
When I booked my appointment, for my two story home, I discussed the cleaning of the carpeted stairs.
When I retured, I found the stairs undone.
I spoke to your call center and I was advised thier will be an additional charge and would have to rescheduled for the following week.
The inconvenience is unacceptable and I feel as if I was quoted a lower price to make the sale easier for the representative.
Although, the tech Paul was professional and did the cleaning I expect of Zerorez.
Thank you
Very friendly, reasonable, and efficient
Our home is sparkling and the guy who came was FANTASTIC.
The thoroughness of the process
Very responsive
The carpets looked great afterwards. Our service tech did not try to add anything on that we did not need.
Zack our technician was outstanding. He explained all of our options, never any pressure. He did a fantastic job out carpets look new again.
I am hyper sensitive to chemicals and deodorants and my carpets are clean and fresh without any of the the things that make me ill. Thank you so much!
My carpet is more stiff now. Doesn't feel clean after it dried. The step of my carpet was not cleaned. I would expect for it to be redone. My carpet is high end and only 6 months old. It feels and looks old now.
I like that it’s chemical free and therefore environmentally friendly. The service was amazing and the cleaning far exceeded my expectations.
Everything so far. Associate was very knowledgeable as well.
Your products are great but the technician you sent out was awesome! Amber was so pleasant and informative. She did an extraordinary job! Give that girl a raise! In the future I will always request Amber.
Service is always quick and professional.
We had a few newer stains that didn't clean as expected. (Recent sick cat) The guy was nice and helpful but my wife didn't think he tried to get the stains out or put effort into removing the stains. She mentioned he was there about 30 minutes. The rest of the carpet looks really good. Other than the stains we have no complaints.
ZeroRez was great. They came on time, the process only took an hour, the tech was polite and it was an overall good experience. Would definitely use them again.
The carpet dries fairly quickly and isn't crunchy or matted. The pet stains are completely gone!
None tonic, leaves no odor.
Tec friendly , clean, experienced,
Informative, on time.
It's easy to schedule and appointment. The price is reasonable and the carpets are clean.
Our home carpeting and tile floors look like new. Jereme our technician was exceptional in the quality of work he performed. We are very pleased with the service and will use again in the future.
The employee was professional and helpful. He did a beautiful job. My carpet is almost 20 years old. It looks brand new. Thank you!!!
Products work great and the service tech had excellent customer service skills.
Technician Jeff was professional and courteous as well as did a great job cleaning carpet.!
The rep was very helpful
Your people do a great job. And your product is excellent

Zack was professional, polite and courteous