Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84672 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 7, 2018 — Rated 10 out of 10 by Jamie Chappell Zerorez Phoenix
What do you like about our products and services?

My tech this time was fantastic!! He really took his time and did an amazing job! My carpet looks great.

Report a concern   November 7, 2018 — Rated 10 out of 10 by Gina Stiles Zerorez Phoenix
What do you like about our products and services?

Your professionalism and the quality of your technicians and the great job you do.

Report a concern   November 7, 2018 — Rated 9 out of 10 by Doug DeWitt Zerorez Phoenix
What do you like about our products and services?

Showing up on time (when you said you would) and the quickness in which the work was performed

Report a concern   November 7, 2018 — Rated 10 out of 10 by G.K. Zerorez Phoenix
What do you like about our products and services?

They do an excellent job! Fair prices too!

Report a concern   November 7, 2018 — Rated 10 out of 10 by Lois Ahern Zerorez Phoenix
What do you like about our products and services?

Timely
Affordable
Professional
Courteous

Report a concern   November 7, 2018 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Technicians are polite and take care to not damage woodwork while cleaning. Once I set an appt, Zerorez contacts me the day before to confirm the time and on the day of the appt to let me know when the technician will arrive. The alkaline water cleaning process is odorless snd leaves carpet and area rugs looking like new. Even the stairs look great again. The house smells fresh but not perfumed. Rugs dry quickly. I have used Zerorez annually for many years and recommend your service to friends.

Report a concern   November 7, 2018 — Rated 10 out of 10 by G.L. Zerorez Phoenix
What do you like about our products and services?

As always a superior job....

Report a concern   November 7, 2018 — Rated 5 out of 10 by D.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

He said it would take two to four hours for it to dry. By nine oclock,it was still wet and sort of slushy. The best part was the big! dirty spot .It came out really good. I was just upset because we had to walk on wet carpet to get to bed!

Report a concern   November 7, 2018 — Rated 10 out of 10 by Trudy Varin Zerorez Phoenix
What do you like about our products and services?

They are safe and no chemicals. Always makes my carpet and tile look brand new

Report a concern   November 7, 2018 — Rated 9 out of 10 by A.F. Zerorez Phoenix
What do you like about our products and services?

our cleaned carpet looks really nice

Report a concern   November 7, 2018 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

great service and finished product

Report a concern   November 7, 2018 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Friendly techs who explained the process and worked quickly.

Report a concern   November 7, 2018 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Good service and very knowledgeable technician.

Report a concern   November 7, 2018 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

The technician was prompt, polite and efficient. Everything was explained before and after (bill, etc). The job was done in a timely fashion and much to my satisfaction.

Report a concern   November 7, 2018 — Rated 10 out of 10 by Robert Nicastro Zerorez Phoenix
What do you like about our products and services?

I am very impressed with how my carpet turned out. May well be the best cleaning that it has ever had. My technician, Jeff, was totally awesome and I dare say an asset to the company. I will use your services in the future.

Report a concern   November 7, 2018 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

Zerorez has a good system of making appointments, quick service, good stain treatment, and the carpet dries feeling soft and new. The people who work for the company have all been friendly, and willing to keep working patiently until the job is done.

Report a concern   November 7, 2018 — Rated 8 out of 10 by D.R. Zerorez Phoenix
What could we do to improve?

A lot of wet spots on the tile with residue tracks and some grout turned white from the chemical in corner spots. It appears it will come out when attacked with a sponge.

Report a concern   November 7, 2018 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Your guys do a great job and we like how the carpet feels afterwards. I'm amazed at some of the stains they have gotten out on several occassions.

Report a concern   November 7, 2018 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   November 7, 2018 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Timely service with minimal hassle

Report a concern   November 7, 2018 — Rated 8 out of 10 by M.R. Zerorez Phoenix
What could we do to improve?

The service was great! The carpets dried in the time frame he told us to wait. Cost was a bit more than expected but I am hopeful the carpets remain in good condition. The grout and floor cleaning was much needed and looked exceptional when finished.

Report a concern   November 7, 2018 — Rated 10 out of 10 by Jenny Wilson Zerorez Phoenix
What do you like about our products and services?

In and out without huge monster machines, very professional and kind crew, and my carpets are CLEAN, truly clean. THANK YOU !! I'm a believer in Zerorez.. Jenny

Report a concern   November 7, 2018 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Love the attention to detail!

Report a concern   November 7, 2018 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

Don’t use soap

Report a concern   November 7, 2018 — Rated 1 out of 10 by K.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

didn't like how wet the carpet was. When I stepped from the carpet onto the tile floor I slipped and almost fell. Don't think it does as good a job as other cleaning methods. The gentleman who came to do the cleaning worked hard, was pleasant so I had not problem with him. Just think the method is not as good as other methods.

Report a concern   November 6, 2018 — Rated 0 out of 10 by D.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet doesn't look any better than before!

Report a concern   November 6, 2018 — Rated 10 out of 10 by E.F. Zerorez Phoenix
What do you like about our products and services?

My home looks lovely ------------------ thanks

Report a concern   November 6, 2018 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Very thorough

Report a concern   November 6, 2018 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

I have to compliment our technician Sydney. He was timely, polite, effectient and very pleasant. I would like to request him on future visits.
Please pass along this compliment to him.
Alison Brown

Report a concern   November 6, 2018 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

My carpets look amazing! The service was excellent and I appreciated everything happening exactly when It was scheduled. I will definitely be using them again. The price I was quoted was fair and nothing changed while the service was being done.


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