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based on 87575 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tech takes pride in work and pays attention to detail. Always professional and always nice and clean!
Your associate called and showed up a couple of hours early. Very nice guy - did the job quickly - no problems. Much appreciated.
1. Improve the Company’s back office processes, including ability to answer the phone (I was on hold for 15 minutes before giving up). 2. Re-evaluate some pricing, especially pet urine removal pricing. It doubled the price of the quote I received to do the job. I fully would expect a premium; but not to that degree. Of course I don’t know, but my guess is that the solution that was used is an internal recipe, and is charged out at a high profit. Everyone is entitled to profit, but I believe you would sell a whole lot more of that specific service if it was more reasonably priced.
Made my carpet look brand new.
This experience was quite pleasant and the service technician was very polite, knowledgeable, and did not give any unreal expectations. However, I had an issue on my last service where I felt the carpets were not cleaned as effectively as could have been. And when I called back I was advised that the tech stated in his paperwork that the carpets were 5+ years old when we had advised him that the carpet was barely one year old. This left a very sour taste in my mouth. Although Zerorez did offer to come out and inspect and reclean, if necessary, we had already moved all furniture back which was quite the undertaking. Not wanting to go through moving the furniture again, we opted for the service credit. In hindsight, I should have had them clean it again. But that’s beyond the point of the tech knowingly falsifying his paperwork to, what I feel, was to cover up a mediocre cleaning.
The tech was very informative and helpful. He got out the stains that we thought were in there for life.The whole process was quick and easy.
Thank you.
Bud and Linda.
Always a perfect job!
Did a great job
The fact there is no residue left and carpets stay cleaner longer n looknway better than other carpet cos.
Quick, easy, and very clean. Worth every penny!
Our tech was AWESOME!! Great service - my carpets look brand new :)
You've always done a great job, however, I was disappointed in the cleaning of my shower. You charged $15 more than last time and when I got home, I didn't see much difference. I still will recommend you but only for carpets
On time service, great service , carpets look great. My tech went above and behind
I loved how informative the tech was and how helpful he was in informing of the process and the best plan of attack for the carpets. He showed up when scheduled and was in and out. The carpets looked great and he was in and out.
Completly removed the pet urine smell
I like that they don't leave that crunchy feeling on the carpet, they dry fast and clean - I'm all about not using chemicals
Your employee was prompt, courteous and did a great job.
We love the end result, and hope the persistent spots don’t reappear
The technician was very friendly and knowledgeable. The furniture felt and smelled very clean. It wasn’t sticky like it is with other companies.
Dylan Parnel was our service technician. Dylan did a fantastic job!! He was knowledgeable, patient (I asked a lot of questions!), thorough, and pleasant. I highly recommend Zerorez and Dylan and give them both a 10 out of 10!!
The product works, and the courtesy from the employee's is spectacular!!
Your technician Richard was exceptionally thorough and did an excellent job.
Thank you,
First name removed S
I like the professionalism that the technicians demonstrate every time I get a cleaning. They always explain things well with great customer service and know exactly what to do. The latest cleaning tech spent an adaquate amount of time trying to understand the cleaning needs and did not try to sell me things that were not necessary. Overall, I rate my experience as a 10 out of 10!
Friendly,polite technician and did
a great job.Very happy with the result.
Everything
Great customer service with a smile!
The tech that was here was wonderful he did a great job!! His name was Paul and very personable and my carpet is beautiful!!
The service was great.
Your technicians are so professional and courteous. We feel very safe to have them in our home. We recommend you to everyone we know. Have used you several times.
Next time can you send Dave Munsey to give us the weather. We really miss him AND we always watch ours and everyones kids around water.......!
I expected your cleaning process of our tile and grout would actually clean it. It doesn’t look any better than it looked before your team cleaned it and for a very hefty price.
Can you make it right?
Excellent service