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based on 85993 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone I worked with was very nice but maybe you could improve on the texting quotes. I didn’t realize when the person I was texting didn’t put our stairs in our quote even though I specifically said stairs and we talked about all the rooms upstairs and down stairs and they still didn’t think to put the stairs in the quote. It was a whole house they were doing I think they should have caught that. So between the stairs and a little tiny entryway and a small laundry room that was forgotten I ended up almost $200 above what I was quoted. Also I have seen so many pictures of houses that looked much worse than mine come out a lot cleaner than mine but maybe they had better carpet. I’m not sure. I didn’t expect to pay $800 and still be able to see darker traffic areas and still be able to see the outline of where our rug was on our tile floor but I am not a carpet/tile cleaner so I guess I shouldn’t have had such high expectations. Thank you.
The technician James was knowledgable and productive. My carpets look great and the sofa is much better.
Very professional and very thorough
I have used Zerorez in the past for carpet and furniture. This is the first time I used them for tile. I have always been very satisfied in the past and this time was the same. The technician knew what he was doing, was very pleasant and did an excellent job.
well first time service was great but they did leave some residue from the pre spray behind a white film type stuff that the new guy cleaned, first time 2 guys came and really did a amazing job grout was spectacular and unfortunately this time only one guy came and i felt he worked hard and tile looked great but when it dried there are a couple area's you can see didn't get even cleaned you can see the perfect round spots where the machine went but didn't get next to it so it stick out to me like a sore thumb also a couple areas where that white stuff is in the grout now and the grout in general in no where even close to as clean as the first time. the first time the 2 guys absolutely did a amazing job and i was hoping for the same type of service the second time. maybe because there was only one guy not sure.
Prompt easy scheduling professional
The carpet looked the same, horrible. It looked like they were just wet. All the baloney explanations of how old the carpet is and the crap about stains was pointless. I rented a machine from home depot and they came out really clean. The spots... I tested one and just wiped it off with water. Seriously ridiculous I always clean my carpets myself. I have been busy and exhausted so I figured I would hire someone. Never again. Ever. Huge disappointment.
I appreciate the communication around appointment time and arrival. I like how great my carpet looks after a cleaning that does not seem to take a lot of time.
James (the service tech) was prompt on his time and the projected time it would take him to do the rooms. He was very knowledgeable about the cheap carpet the landlord had etc. I would definitely recommend this company to anyone!
Sidney was extremely professional and friendly. He took the time to explain the services to me and made sure I was happy with the result. He was a first-class technician.
The service was scheduled quickly, the technicians did an amazing job, the tile floor shine!
The ease of appointment
Reduce cost.... Nickle and dime us to death
Flexible and knowledgeable.
Excelent cleaning,nice service men.
Friendly, easy, convenient
Everything the service that you guys provided was top notch and the guy that came to my house was honestly awesome I give him a rating of 10
This is a nice thorough cleaning service. that I am very happy with the results
On time, no hassle, convenient
Zerorez is the best it brought my carpet back to life it look new again and even removed the juice stain f also had an amazing, kind and knowledgeable technician
I liked that the technician's were early, were respectful of my home, did a great job, and my carpet looks great.
Professional and honest.
Knowing that there are no chemicals used or left behind.
There were a few places not fully cleaned
Come back and redo my hallway and the entryway to my laundry room
Our carpet guy was great!
Sydney (Sidney?) was very friendly, professional, and careful when moving the equipment through my home. If all your techs are like him, you will certainly continue to grow for a long time.
My carpet looked like new and my technician was awesome!
Carpets look same as before cleaning. One spot was not removable and I cleaned it myself with Resolve in 5 minutes flat! I will have have all three rugs redone by someone else. I will not ever use your service again.
Please note Zachary was very nice and tried his best. Please tell him he did the best he could and was very nice.
Dustin was professional and knew his stuff. Rugs and floors look Great!!