Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84672 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 14, 2019 — Rated 10 out of 10 by Lynda Peterson Zerorez Phoenix
What do you like about our products and services?

Absolutely everything!!

Report a concern   July 14, 2019 — Rated 10 out of 10 by Don Barnes Zerorez Phoenix
What do you like about our products and services?

Well your technicians seem to be good at what thy do and I'm very happy with the work your company does.

Report a concern   July 14, 2019 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

This was our first time using Zerorez. The technician arrived as scheduled and verified our project and went right to work. The area rugs look very clean and fresh.

Report a concern   July 14, 2019 — Rated 10 out of 10 by J.V. Zerorez Phoenix
What do you like about our products and services?

No perfume smell. No sticky carpet. Did a really nice job on dirty grouting. On time. Professional.

Report a concern   July 13, 2019 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

The service technician was great! Very friendly and was right on time! I will continue to use Zero Rez!

Report a concern   July 13, 2019 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Tech was awesome .. did a great job

Report a concern   July 13, 2019 — Rated 10 out of 10 by B.D. Zerorez Phoenix
What do you like about our products and services?

The technician was helpful, quick and professional.

Report a concern   July 13, 2019 — Rated 10 out of 10 by Kristin Faulkner Zerorez Phoenix
What do you like about our products and services?

Your staff is always polite and considerate. The products are good and always get the job done!

Report a concern   July 13, 2019 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

Carpet appears to be clean. Tech is very curtious.

Report a concern   July 13, 2019 — Rated 10 out of 10 by Margaret Carl Zerorez Phoenix
What do you like about our products and services?

I like it because it is chemical free and doesn’t excellent job of cleaning the carpets. Able, the young man that did the cleaning, Who is outstanding from the moment he said hello at my front door. He was very personable and is a tremendous asset to your company! He made sure I was satisfied with his work upon completion.I hope you keep him for a long time!

Report a concern   July 13, 2019 — Rated 4 out of 10 by S.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The person that cleaned seemed set on up saleing. I found him to be rude as he explained that he “documented the history and our conversation regarding the condition of my carpet.” I am the customer and was simply hoping to have my carpets cleaned. He also explained - after I paid the extra fee for the pet stain - that it was unlikely that it would be removed and that if I really wanted it removed I needed another service that would cost $75 per spot. He never mentioned this service as he stated I originally only needed the $50 service (which was a special discount just for me). I wouldn’t have done it if it wasn’t going to resolve the issue.
When I used Zero R before notes were not taken... I felt as if he was trying to humiliate me. There was a second person with him, who seemed nice enough l, but never spoke. I am not sure if he was in training or what...
Either way I do not recommend this person as a solid representative for the company.

Report a concern   July 13, 2019 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

My technician was awesome! Friendly, thorough and professional...my floors look amazing!!

Report a concern   July 13, 2019 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

Great customer service. Very friendly. Would highly recommend this associate.

Report a concern   July 13, 2019 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

My carpets look and feel so soft! My tech David H. did fantastic job!! He had a wonderful attitude throughout the whole service today! I will definitely tell my family and coworkers about Zerorez!

Report a concern   July 13, 2019 — Rated 10 out of 10 by Johnny Savage Zerorez Phoenix
What do you like about our products and services?

The politeness of your technicians. This was our 2nd time using Zerorez and both experiences were awesome.

Report a concern   July 13, 2019 — Rated 10 out of 10 by Gary Holloway Zerorez Phoenix
What do you like about our products and services?

Price, good service natural products and on time quality technician

Report a concern   July 13, 2019 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

Carpet feels really good afterwards

Report a concern   July 13, 2019 — Rated 10 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

Excellent results and carpets dried very fast. The technicians were very thorough and walked through the house with me.

Report a concern   July 13, 2019 — Rated 2 out of 10 by M.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Tile not clean especially entryway. Residue from spray all over baseboards. Baseboards beat up all over house. Had to wipe them and do touch up paint. Have pics. White film on tile around all baseboards. Not happy. Contractor was going to recommend you to their clients. Not now.

Report a concern   July 13, 2019 — Rated 10 out of 10 by P.N. Zerorez Phoenix
What do you like about our products and services?

Carper not arid after cleaning

Report a concern   July 13, 2019 — Rated 10 out of 10 by Melanie Hodin Zerorez Phoenix
What do you like about our products and services?

Very friendly, no pressure, thorough job.

Report a concern   July 13, 2019 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Everything. Quality product and exceptional customer service. On time, pleasant and professional.

Report a concern   July 13, 2019 — Rated 10 out of 10 by A Mills Zerorez Phoenix
What do you like about our products and services?

Great result. Great carpet cleaner.

Report a concern   July 13, 2019 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

Very through and Professional

Report a concern   July 13, 2019 — Rated 10 out of 10 by Katie Mears Zerorez Phoenix
What do you like about our products and services?

Such a wonderful job! What a huge difference in the carpet and tile. Thank you!

Report a concern   July 13, 2019 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Very polite technician. Excellent job done.

Report a concern   July 13, 2019 — Rated 10 out of 10 by Byron Harper Zerorez Phoenix
What do you like about our products and services?

Michael the service rep did a great job. I would want him as my service provider next time.

Report a concern   July 13, 2019 — Rated 8 out of 10 by M.F. Zerorez Phoenix
What could we do to improve?

My criticism disappeared ! That's one improvement that could be made.

Report a concern   July 13, 2019 — Rated 10 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

Efficiency of worker & the thorough cleaning job.

Report a concern   July 13, 2019 — Rated 10 out of 10 by Joanne Carroll Zerorez Phoenix
What do you like about our products and services?

I thought the rugs would be a little softer when they dried. I tried vacuuming again. It didn’t help.


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