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based on 85993 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
He was very nice and polite and did an excellent job. He explained the process very thoroughly. It was a very good experience. Nice young man!
It’s a safe product and does a great job.
Great service and education. Outstanding outcome on my floors at a reasonable price
• So friendly on phone
• Quite accommodating even for
emergencies
• Thorough with cleaning
• Careful with wall corners by
protecting them from hose
with covers
• Representative who does the
cleaning, is great at checking
with customer throughout cleaning,
about specific issues & preferences
• Carpet stays CLEANER LONGER
•. Carpet has no residue left
• Toughest and organic stains are
removed!
• Price seems reasonable
By a retired satisfied customer who
has no ‘vested’ interest in ZeroRes
good service but still thinking about your product---because I used your service two times
now and I have had to call you back to redo spots???
DO NOT USE MY NAME IN ADDS YOU RUN.
Tried the power water on my stove top and so great it will take at least a second use before clean perfectly but nothing else was working
Quick, professional and the tech offers tips of how to maintain and treat carpets.
The living room rug still has an odor. Also the technicians showed up at 12 rather than 2PM.
I had to rush home.
Zerorez is simply amazing! Love the way my house smells when they are done.
Efficient and friendly/ carpets feel clean and soft after cleaning
My boyfriend had called to get a quote for carpet cleaning because his dog pooped on the stairs and our relationship dogs tracked it through the upstairs. He was only quoted for the three room special plus the stairs and wasn't told about additional costs for the waste fee, sanitization solution for pet accidents or protective coating that is also available. If I read my bill correctly I was charged for 6 landings when I have a small landing on the stairs where it turns and a small landing at the top before it splits into two bedrooms. The guys brought in the corner protectors and I saw my wall was getting scuffed at the turn in my stairs so I put one of the protectors over that. They moved it away and proceeded with work so now I'm going to have to descuff and repaint that area. It would also be nice if there was some sort of freshener that is used when the job is done as well so it really feels like it's clean. I also got a strong sniff of urine walking down my stairs today and there were no opportunities for my dogs to have created a new spot so I'm not even sure it worked which is kind of disheartening. The only really plus is that the guys were very nice.
Consistent experience - Easy Scheduling, Friendly workers, clean carpets.
prompt, thorough service, quality cleaning for an appropriate price.
The service was great and very professional. Jeff did a great job and is knowledgeable about your product.
I was completely scammed. I paid over triple the estimated cost to have pet stains removed. What a joke. All I got was crusty carpet that smells horribly of chemicals, and ALL of the stains are still there!!! I tried to call in and talk to someone but was on hold for a very long time. I have been a loyal customer for years, but after this experience, I don’t think I can ever trust this company again.
The carpet just didn’t seem like it got clean enough. Not sure how else to explain it. The tech was nice enough, but the stains that seemed more basic (carpet is 6 years old) still didn’t come out.
Outstanding!!! My carpets look like new!! My technicians were so prompt, professional, thorough and personable. I was fully informed throughout the process and couldn't be happier. Thank you Rusty and Isaiah for your excellence. Best carpet cleaning, and without chemicals.
Brandon was very knowledgeable and thorough while cleaning our rugs and carpets. They look like new!
Brandon did super job, pleasant to work with, Pricing is more than competitive
First name removed & Ann Last name removed
Carefree
They leave no residue
I was sent an unskilled carpet cleaner. At one point after he had cleaned my two upstairs rooms, the stairs, and a rug on the first level, he was wrapping things up to go home when I saw that the loft had not been cleaned as pointed out by my child. I let him know and he preceded to clean it, but never put any booties on his tennis shoes and walked up my wet stairs and also had the dirty hose dragging over my cleaned rug. Also the hose was wrapped on top of part of my banister. After he finished cleaning, he told me that since he forgot the loft he wasn’t going to charge me for a hallway. I was confused, but later I realized he was talking about part of my small loft that led to the bathroom in front of my daughters room. The last cleaning I received from zerorez did not state that was a hallway but part of my loft. I did call to let someone know of the service I received, the young lady listened and was kind and stated that a manger was going to call me the next day. I have not received a call from the manager which leads me to believe that customer service is not a high priority for this business. Also as the carpets have dried, I am not fully pleased with the cleaning. Some of the high traffic areas are still dirty. I feel that the amount I paid for this service was not equivalent to the service I received. I will not be using zerorez in the future.
Results were very good and the service techs provided excellent service.
The technician was very helpful and honest on the treatment my carpets needed. Very friendly and informative a
Courtesy, excellent communication ,prompt on time service, very thorough .
Prompt, efficient, technicians always on time and polite.
No after odors, always a great job.
prompt professional service.
The results are the best we have experienced and the service personnel have been well trained to provide excellent results.
areas around the edges not cleaned.
Easy to schedule online, extremely nice, professional technician, everything looked great when done!
Aaron was amazing. He explained in detail what was happening and all the additional services I could get. Very professional. I felt at ease knowing everything was pet friendly. Im already looking into our next appointment.