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based on 85990 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They didn't clean the small closet in the living room. They didn't even clean the carpet outside of the closet - it was quite obvious. I had to use my Bisel Spot Lifter. I paid full price and then I had to spend over an hour to get the closet and the carpet outside of the closet as well - something your tech could have done quite quickly. Plus - the house smells like someone puked and forgot to wipe it up. I turned down the ac for the night, and almost fell over the next morning from the stench.
I have pictures.....
Our dogs love the fact that there was no residue left behind. The person who cleaned the carpet was friendly and professional.
best kind of clean
Very professional!
Technician did a great job and explained the process thoroughly
Such professional service. Kieran helped me decide just what I should do and wasn’t pushy.
Service was excellent! Trey was knowledgeable and professional. He got all the traffic areas cleaned. He showed me how the Zerorez water attacks oil. He did a demo of cleaning one of our chair arms. He also explained the benefits of the carpet protection treatment. Although I did not get the chairs cleaned, I did get the protection treatment. He was hard working and courteous. He is a great representative for your company!
We use the empowered water to clean up spots and wash floors all year.
Like the fact that you come quickly after scheduling and I don't have to wait a long time.
Very please w/ the service. Gary was the technician and was patient after the directions didn't include our Unit number and was very knowledgeable as well with the process and how he could affect the carpet.
We had worked with other steam cleaners and none of them restored the carpet like Zerorez did, picking up a ton of hair from the carpet we didn't even know was there and creating a much better living environment. It ended up costing an extra room with the team due to size, but it was worth it. Definitely wish we'd used them sooner!
Our carpets came out very clean and didn't have that sticky hard residue feeling.
I thought the cost for an area rug was outrageous. When I can get 3 rooms done for 149. 00 The one rug of similar size than a bedroom was 125.00
I had to have it done before Thanksgiving otherwise I would not have paid for this.
I was blown away by the difference the cleaning made. I have done a lot of work on the house as well as have 2 pets and over the last few years have had some staining, dirt and grime build up. I truly had the expectation that my tile would never look like it did when it was put in again. I've tried multiple different approaches to clean my grout and tile with no luck and after one cleaning from zerorez my floor looks just like new. My house is cleaner, healthier and smells amazing.
You do a great cleaning job!
The services were amazing. The service tech, Daniel, was informative, well spoken and professional. He was able to answer all my questions regarding product and cleaning. My carpets are light colored plus I have a little black dog. The results were amazing. My 10+ year old carpet looks less that 2 years old. Thank you Zerorez!
The clean smell and the looks of carpet after cleaning.
Our technician was fabulous and very helpful and knowledgeable!
I've used Zerorez several times in the past, have always requested Todd. Most recently requested Todd, dispatch didn't schedule Todd, we cancelled and rescheduled for Todd. Dispatch sent Gary. You had a several weeks to meet our request each time...disappointed...
Technician was very knowledgeable and did a great job
No chemicals!!!
My carpet looks and feels brand new!!
Great people to deal with!!
The two men who arrived at our home were friendly, professional and did a great job cleaning our carpet.
Thank you!
No soap to leave a residue behind.
Aaron did a great job. We are very happy with the results.
The service is great and I love the idea that there is no gross soap build-up left in the caret. I always use ZeroRez. THanks much!
The customer service and how efficient our tech was.
Efficient tech and non toxic
Prompt, professional and helpful
I tried your services for the second time because we had credit from the previous disappointing cleaning. I really had no interest in using your company again due to the technicians haste to leave last time. However, my wife bought a rug that she wanted to clean an I remembered that we had a credit. I figured that an area rug cleaning with a credit wouldn’t cost too much and it would be another opportunity to try your services to see what all the “hype” was about. Wow, was I wrong. She ended up doing tow area rugs and an ottoman, and I was blown away by the cost, even with the credit. She already had it scheduled so I agreed and didn’t cancel the call. So, here is where I am disappointed. Given the cost and all of your companies claims, I expected to actually receive clean articles when you were done. I can’t even tell they were cleaned. I have never been more let down by a service. I vow to show my “zerorez cleaned” ottoman to everybody that visits our home. So they can see exactly what little your cleaning service actually cleans. THE WORST!!!!!
Simply speaking...everything!
No chemicals dried quickly stayed in the window of time frame given technique Gary explained additional cost clearly
Professional employees and great service